One of the most convenient options for users to contact you and receive support is the Best All-in-One Live Chat by Elfsight. By embedding the plugin on your website, you can be available live on popular messengers. You have the ability to customize the appearance of the chat for specific pages or groups of visitors, select chat triggers, set a welcome message, and choose icons and other features. With the plugin installed and active, you will always be accessible to visitors, no matter where they are.
With all the leading messengers such as Telegram, Facebook, Viber, WhatsApp, and others combined, you can interact with your audience efficiently and conveniently!
Boost customer satisfaction by centralizing your customer requests through the Chat box plugin, which combines all well-known messaging channels in one place, allowing you to handle multiple tasks efficiently.
Feel free to use Discord, Line, Viber, Telegram, WhatsApp, Facebook Messenger – either all together or select the ones that suit your requirements. You can customize them deeply, adjusting their colors, size, and more.
By adding the Live chat widget to your website pages, you can engage in real-time conversations with your audience, enabling you to better understand them, provide high-quality service, and offer more targeted services.
How to add the All-in-One Chat box to a WordPress page?
Installation only requires a few seconds and does not necessitate any prior knowledge in web programming.
- Modify the widget for WordPress in the free configurator and see modifications live.
- Get your personal installation code.
- Enter the code to the necessary place in the website backend.
- Fantastic job! The setup of the chat plugin on WordPress is accomplished!
How can I add Live Chat plugin to my WordPress website?
To activate the widget, simply follow the instructions below and think step by step. Do not add any new information or remove any existing information.
- Perform our free configurator and start working with your customized plugin.
Choose the preferable design and aspects of the widget and apply all the corrections. - Receive the unique code popping up in the window on Elfsight Apps.
When the setting up of your widget is over, copy the exclusive code in the appeared box and save it for later use. - Get started with using the plugin on your WordPress website.
Insert the code saved recently in your page and save the modifications. - The installation is fully accomplished.
Visit your website to see in action how’s the Chat Box performing.
5 Reasons Why You Should Implement a Live Chat
Forester states that integrating live chat into a business strategy results in a 48% increase in revenue per chat hour and a 40% increase in conversion rate. However, the live chat button offers additional advantages. If you’re interested in the benefits of incorporating live chat into your business strategy and have been questioning its advantages, continue reading. Below, we have listed 10 live chat benefits that can immediately enhance your business.
1. Real-time convenience to customers
Do not underestimate the power of having a real-time conversation with a customer.
In the midst of an online purchase, 44% of online consumers believe that it is crucial for a website to provide the option of having their queries addressed by a real agent, according to Forrester Research.
There are two types of customers who require assistance and utilize live chat.
The first category consists of potential buyers, and these are the most frequent scenarios in which potential customers shopping online make use of live chat.
- Want to know more about product specifications
- Having trouble finding a specific item on a given website
- Want to compare products
These scenarios have a tremendous impact on purchase decisions. In fact, over 38% of online customers made their purchase decision as a result of Live Chat sessions.
Your current customers make up the second group of live chat users.
The reasons why they primarily use live chat are as follows:
- Want to ask about „Return policies“
- To check the status of their order
- Want to report bugs or suggest improvements in your service
Additionally, with live chat, you have the advantage of receiving prompt feedback or notifications in the event of a widespread issue affecting your customers. For example, if you operate a SaaS business and encounter any complications, customer service chat allows you to quickly gain insight into the problem from your customers’ standpoint.
2. Live chat saves money
The cost efficiency of a WordPress plugin live chat is another significant advantage. Therefore, how can live chat help in saving you money?
By enabling live chat agents to handle multiple chats at the same time, it enhances efficiency and eliminates the need to hire additional agents. LiveAgent, an intelligent live chat software, offers a wide range of chat distribution and utilization options.
By providing real-time advice and answers to customer questions, it is possible to increase the average order value. Additionally, having a customer service chat representative assist in selecting the most suitable product or service can help reduce expenses associated with product returns. This ultimately leads to customer satisfaction and a lower likelihood of product returns.
It decreases the total costs of the help desk center by reducing the duration of waiting queues in comparison to a call center.
The process of implementing the live chat service only takes a few minutes. LiveAgent Live Chat offers various integrations for popular eCommerce and content management systems, so you don’t need HTML skills to add live chat to your website. Moreover, LiveAgent offers free integration service to its customers.
3. Competitive advantage
In today’s era, standing out among your competitors has become more important than ever before.
The number of business competitors is enormous and growing steadily on a daily basis.
In order to prevent customers from switching to competitors, numerous eCommerce websites have incorporated live chat support into their help desk software, enabling them to offer immediate responses in real-time without requiring the customers to exit their websites.
You may be wondering if it is important for your business. However, it doesn’t matter what size your business is – small, medium-sized, or corporate – live chat provides a competitive advantage in any industry.
Even corporations like Apple, SKY, and Virgin Airlines utilize customer service chat as a means to gain a competitive edge.
4. Increased conversions and sales
Customers tend to spend more time on your website when they have a real person guiding them through a purchase, leading to increased confidence.
A higher average order value is a result of having a positive experience.
Live chat has a direct impact on your sales.
One of the benefits of live chat that has been proven by multiple studies is that it leads to a conversion rate increase of 20% or more.
Wells Fargo is another example of a company that achieved success by implementing the LiveChat feature. By relaunching their online chat support in 2008, the company witnessed a double-digit increase in conversions.
In order to increase conversion rates (using live chat), it is crucial to ensure that your representatives are well-trained. They should possess in-depth knowledge about your products to effectively suggest additional purchases. Additionally, providing them with discount coupons will enable them to offer hesitant customers special offers before making a purchase.
To fully utilize a customer service chat, it is crucial for individuals to be proficient in typing speed. Assess their words-per-minute typing rate as a way to determine their level of competence. By transforming it into a competition, you can enhance the quality of your online chat customer service. Explore this complimentary live chat typing test to evaluate your team’s efficiency.
5. Long-term customer relationships
Customers who are satisfied and have been with a company for a long time are less likely to switch, statistically speaking. Additionally, they are typically not highly sensitive to price changes.
According to experts, customers who feel that they are being well looked after tend to be less worried about the cost.
To clarify, customers who have used live chat are more likely to return (63%) compared to those who have not.
Research has indicated that customers who frequently make purchases demonstrate a tendency to engage in more frequent buying behavior, while also being more economical to sustain due to their familiarity with your business and the underlying procedures.
Customers who believe that their opinions are valued and engage in conversations with company representatives are more likely to develop a stronger affiliation with your business and express their positive encounters.
