Although it can be challenging to engage users on a website, there are various software and chatbox toolkits accessible to facilitate the process.
Forming lasting connections with customers requires the creation of a captivating and participatory visitor experience. Although it may seem challenging, the truth is that many website visitors are interested in engaging with your website but lack knowledge on how to do so. Enhancing your site with basic features such as a newsletter sign-up window, social media sharing buttons, proactive chat boxes, and other similar assets can significantly transform a casual visitor into a loyal customer.
Make sure to browse through our comprehensive compilation of the top website engagement and chatbox tools from 2018! Avoid leaving any potential customers without a response and don’t miss out on any social media interactions. Begin engaging with your visitors right away using these incredible applications!
The Best Website Engagement & Chat Box Tools 0f 2018
Hello Bar
Hello Bar aims to convert website visitors into customers by simplifying the process of adding a call-to-action. By offering options such as collecting e-mails, receiving phone calls, making announcements, and increasing social media traffic, Hello Bar allows you to focus on a specific end goal. Additionally, you have the flexibility to customize the style and target specific audiences.
UserVoice
UserVoice is a software that prioritizes product roadmaps and enables the creation of a straightforward and reliable communication system with customers. By converting comments and feedback into actionable data, this software assists in listening to the market and developing customer-focused products. It revolutionizes the organization, prioritization, and utilization of customer feedback.
Drift
Drift is a unique conversational marketing platform that describes itself as the first of its kind. It aims to transcend traditional marketing methods such as completing forms, sending emails, and waiting for responses. Instead, Drift relies on bots to engage in conversations with visitors, determine the relevance of their visits, and arrange interactive meetings with the appropriate representatives.
Continually
Continual.ly is a chatbox system that is automated and designed to increase the number of qualified leads as well as convert visitors into customers. By using individual responses with multiple-choice questions, Continually’s chatbot system collects all the necessary information while also maintaining a professional and speedy response to the client.
Intercom
Intercom is a customer messaging platform aimed at fostering genuine relationships throughout the entire customer journey. This software effectively captures and organizes all messages and associated data from visitors and customers, resulting in valuable and comprehensive information that can be transformed into searchable FAQs and Help Guides.
Typeform
Typeform is a flexible tool for gathering data that transforms automated surveys into personalized conversations. Enhance interaction with your audience by designing comprehensive questionnaires and surveys that reflect your company’s distinct voice. Avoid leaving any customer without a response!
Funnel CRM
Funnel, a software for Customer Relationship Management (CRM), performs various functions such as creating contact forms, monitoring deals, sending proposals, and managing customer records. By streamlining customer interactions, it also ensures accurate job and customer profiles are maintained.
HoverSignal
HoverSignal utilizes interactive notifications that have been proven effective in converting casual visitors into customers and encouraging return visits. The platform offers a range of pre-designed templates and various form options, allowing you to tailor the notifications to suit your customers’ needs perfectly. Furthermore, HoverSignal incorporates behavior automation to ensure that personalized messages are delivered at optimal times.
Two way messaging with customers
Despite the availability of advanced communication methods such as video conferencing, basic two-way messaging using text, such as SMS, remains the primary form of communication. This holds true even for younger generations who have grown up with powerful pocket-sized devices.
Texting offers ease, convenience, speed, and immediacy while also allowing for multitasking, unlike a phone call which necessitates organization and full engagement throughout the conversation.
Forward-thinking companies have been implementing two-way messaging for a long time in order to have fast conversations and resolve problems promptly. When a customer encounters an issue, it is important to minimize the time taken to resolve it. Being responsive and addressing the customer’s problem in a timely manner can transform their frustration into satisfaction.
Be on the channels your customers use
In order to reach your customers, it is important to be present on a variety of messaging platforms such as Facebook Messenger, Whatsapp, Twitter, chat, and SMS. By being available on multiple channels, customers can connect with your brand in any way they prefer. For instance, they may choose to communicate through their mobile device or through a chat box on your website’s support page. This allows you to proactively engage with customers by asking how you can assist them, especially when they are viewing your products page. Utilizing two-way messaging in addressing customers helps to minimize confusion or dissatisfaction and ultimately reduces their waiting time.
Digital Engagement, a one-stop-shop
Managing multiple channels can be difficult. Each channel requires separate logins and has different methods for receiving, routing, and addressing incoming issues. As you add more channels, it becomes increasingly challenging to manage and allocate staff. Should you assign one or two agents to handle certain channels? What occurs if a channel becomes overwhelmed, such as during a Twitter storm? How can you ensure continuous coverage 24/7 with just a few individuals managing that specific channel?
A centralized solution that can connect to all messaging systems is extremely valuable.
Any agent can handle addressing a question about warranties, regardless of the channel it came through. This implies that it is unnecessary to enhance coverage on a specific channel, and you can utilize your customer service process to resolve any question from any channel anytime.
One more important advantage is the data. When a customer engages in two-way messaging, it is necessary to track all of that valuable data on the customer record. This way, when reviewing the customer record, you can observe all the interactions you have had with that customer, including those on social channels. Removing the barriers between different departments benefits business and leads to improved customer service.
