With a live chat, you can engage in real-time communication with your website visitors and promptly address any inquiries they may have in order to provide support.
By incorporating automation features, enhance its functionality to send a welcome message to your visitors or respond to repetitive queries on your behalf.
Doesn’t it seem like a fantastic opportunity for individuals managing an online business?
Indeed, that is the case!
There’s more to come, and it keeps getting better.
Are there companies offering free live chat software solutions, but how can you determine which one is most suitable for YOUR business? We’ll assist you with finding the answer.
What is free live chat support?
The free live chat software provides a complimentary version of a customer support tool that enables real-time interaction with clients on your website and other platforms.
Although it primarily relies on text, voice-based chatting can also be incorporated as an extra functionality on company websites. Positioned in one corner of the page, the chat widget enables shoppers to initiate communication with your business.
The Best 19 Free Live Chat Software for Websites [2023]
#1 – Gorgias
Gorgias offers a centralized platform that allows you to manage customer chat, social media interactions, texting, and other functions. This software enables the deployment of both live chat and automated chat bots efficiently, thanks to its excellent automation builder and numerous integration options.
Gorgias is the perfect software solution for consolidating customer communications and excelling in live chat functionalities. With Gorgias, all forms of communication such as email, social media, phone calls, and text messages, can be managed from a single dashboard, including both live chat and chatbots.
Although all the aspects of the software are strong, we should begin by focusing on Gorgias’ expertise in live chat.
This platform effectively connects your live representatives with customers through intelligent live chat software. By easily embedding the Gorgias live chat widget on your websites, you can provide up to three quick reply options. If a site visitor selects one of these options, they will be connected to the designated representative who specializes in that particular conversation topic.
#2 – Salesforce – Best All-Around Live Chat Software
Best All-Around
Employ the reliable Salesforce platform to deliver top-notch live chat solutions to your clientele. Implement customized live chats on both your website and mobile applications. Assist customers in resolving common issues independently or expedite their connection to the appropriate agent.
Salesforce offers top-notch live chat solutions and is a comprehensive customer relationship management (CRM) platform.
Enable your customers to initiate a chat conversation on your website or app, allowing chatbots to address frequently asked questions or guide them to the right agent.
You can easily set up chatbots for various purposes with just a simple process of pointing and clicking. Experience the simplicity of building bots by taking a demo of Salesforce today.
Salesforce goes above and beyond by integrating live chat with your CRM data, ensuring a seamless connection. On the customer-facing side, chatbots leverage natural language processing to efficiently guide customers towards relevant resources.
Bots can direct customers to the appropriate agent by gathering essential details about their enquiry, if the person simply desires to interact with a human.
#3 – Tidio — Best Simple Live Chat Software
Best Simple Live Chat Software
Tidio is chat software that can be easily used by anyone. It has a user-friendly interface for chatting with customers, utilizing chatbots for assistance, or a combination of both. It seamlessly integrates with social networks and ecommerce platforms to ensure a smooth customer experience.
Tidio provides a simple platform for businesses to directly connect and interact with customers on their website, online store, or social media network.
It is extremely easy to use with readily available chat templates that you can begin utilizing immediately. Simply flipping the switch allows you to initiate conversations with visitors on your website.
If you decide to set up chatbots, you won’t need any coding skills at all. There is no need for extensive deployment or complicated licensing; instead, you can opt for a straightforward, cost-effective, and highly efficient live chat platform.
Main features:
- Free version available
- Starter ($29/mo)
- Communicator ($19/mo/seat)
- Chatbots ($19/mo)
- Tidio+ ($329/mo)
The free plan includes the following features:
- 50 unique live chat conversations
- Chatbot conversations with up to 100 users
- Email support
- Ticketing system
- Desktop and mobile app
- Visitors’ information
- JavaScript API
#4 – HubSpot Live Chat — Best Free Live Chat Software
Best Free Live Chat Software
With its durable CRM software, HubSpot provides live chat as well. Live chat features consist of chatbots, tailored branding, focused welcome messages, scheduling meetings, pre-written responses, numerous integrations, and additional functionalities. Obtain all the necessary tools to support your team and enhance the efficiency of live chat operations.
HubSpot Live Chat software comes with its free-forever CRM, solidifying HubSpot’s reputation as one of the most prominent and trusted names in the marketing industry.
You can utilize this live chat software free of charge, even if you are not currently using HubSpot.
If your business is not fully prepared to invest a significant amount of money into a live chat solution, this is a great choice. You have the opportunity to test it without any potential risks and determine if it is suitable for your business.
#5 – LiveAgent — The Best for 24/7 Problem Solving
Best 24/7 Problem Solving
LiveAgent offers a comprehensive helpdesk tool that includes built-in ticketing, features for managing inquiries, a chat widget with fast performance, and a live chat support system all in one platform. Worried about expenses? Don’t be! With LiveAgent, you can enjoy their free forever plan and choose from affordable paid plans starting at only $15.
LiveAgent provides a complete customer support solution that consists of a fully integrated live chat widget. This widget collaborates seamlessly with your support documentation to offer unparalleled 24/7 customer support automatically.
Dubbed as “the quickest live chat available,” it converts your live chat channel into an uninterrupted support center that operates 24/7 without the need for breaks, vacations, or extra compensation.
Pros:
- Multilingual software with over 40 languages
- Video chat rooms available
- Mobile app for iOS and Android
Cons:
- Some reviewers report issues with the setup and integrations
- The platform deletes your account after 8 weeks of consecutive inactivity
- Free plan available
- Ticket ($15/mo/agent)
- Ticket+Chat ($35/mo/agent)
- All-inclusive ($59/mo/agent)
The free plan includes:
- Seven-day ticket history
- Three departments
- Chat widgets customization
- Ticketing system
#6 – Olark — Best for Anticipating Customer Issues
Best for Anticipating Issues
With a starting price of $29 per agent, Olark offers an uncomplicated live chat solution for sales and marketing teams. This tool includes a built-in CRM, searchable chat transcripts, contextual notes, numerous integrations, chat transfers, tracking of visitor activities, automated chat routing, canned responses, and additional features.
Olark is a favored option among smaller businesses and novice websites seeking a contemporary and user-friendly live chat solution.
Even if you’re unsure of what you’re doing, the simplicity and ease of use ensure seamless building of customer relationships.
Even though there are many features available, it only requires a few minutes to generate and deploy your live chat widget on your website. Once done, you will immediately begin gathering data and analytics that can be utilized for enhancing the customer experience.
Pros:
- Customizable live chat and advanced chatbots
- Advanced analytics and user monitoring in real time
- CRM and email integration
Cons:
- A little outdated dashboard
- Technical difficulties with messaging occur sometimes
- Free plan available
- Live chat ($19/mo)
- Pro (price on demand)
Included in this website’s chat software is a free version.
- 20 chats per month
- APIs
- Visitor file sharing and uploads
- One agent
#7 – Podium Webchat — Best for Moving the Conversation to Mobile
Best for Texting Customers & Prospects
Get a live chat widget that can be fully customized to your needs. This widget enables you to communicate with customers and visitors via text even when they are away from their computer. It comes with an autoresponder, pre-written responses, complete customization options for the chat widget, integration with your CRM system, support for multiple locations, and detailed reporting, all at no cost.
Podium acknowledges that chat widgets will never match the effectiveness of traditional texting from your mobile phone in terms of conversion and communication.
Why not enable your prospects or customers, as well as your employees, to conveniently utilize SMS for all purposes, such as sales discussions, client assistance, or scheduling appointments or meetings, regardless of their motivations for using live chat software.
This is why Podium’s Webchat widget has only one screen. By clicking on the customized icon, visitors to the site will be directed to a single form where they can enter their name, mobile number, and introductory message.
#8 – Sendinblue — The Best for Converting Visitors to Subscribers
Best for Building Email Subscribers
Are you looking to develop your email list but don’t know how to begin? Sendinblue is here to help as your reliable companion. With Sendinblue, you can utilize a comprehensive range of email marketing, customer relationship management, and live chat tools conveniently located in one platform. You can even get started with their free forever plan, and if needed, upgrade to their affordable paid plans starting at just $25 per month.
The service offered by Sendinblue includes an email marketing engine as well as live chat, text messaging, and landing pages.
By utilizing this live chat solution, you can effectively manage conversations and enhance your business growth via email. The outdated method of cold emailing has almost completely declined as a marketing strategy, while autoresponders are aware of this trend and safeguard users against spam.
Sendinblue simplifies the process and enables you to utilize email and chat messaging effectively in order to guide visitors towards becoming loyal customers.
Rely on their live chat widget to welcome and engage with website visitors, subsequently collecting their contact information. This will result in acquiring subscribers who are already interested.
Afterwards, create impactful messages using Sendinblue’s user-friendly builder (which also allows you to create transactional emails) and then send them to your newly acquired contacts. Moreover, since they have willingly subscribed to your marketing efforts through their live chat conversation, you can be assured that your emails will successfully land in their inbox.
#9 – LiveChat — Best for Converting Visitors into Buyers
Best for Converting Visitors
If you are looking to convert website visitors into paying customers instead of just email subscribers, LiveChat is the perfect solution. With its extensive range of features, this customer service platform can assist you in achieving that goal and more. Increase your customer satisfaction by addressing more inquiries and providing superior experiences effortlessly to enhance visitor conversion rates. Begin converting a higher number of visitors today!
LiveChat is trusted by more than 35,000 businesses, including well-known brands like Ikea, Mercedes-Benz, McDonald’s, and PayPal, as an comprehensive customer service platform.
By integrating LiveChat with any platform, it combines questions and chats into one inbox, enabling your customer support team to promptly and effectively address them. This comprehensive view empowers your team to swiftly seize opportunities.
You are prepared to offer the necessary information to visitors to make confident purchases whenever they reach out.
Pros:
- Automated greetings and feedback-collecting chatbots
- Co-browsing: seeing what your visitors are seeing in real-time
- Leading platforms and websites integrations
Cons:
- Difficult to use and lacks onboarding material
- No automation
- Free plan available
- Starter ($15/mo)
- Basic ($29/mo)
- Corporate ($59/mo)
- Enterprise ($99/mo)
Included in this live chat system is a free feature.
- One operator
- Unlimited depts
- Unlimited websites
- Unlimited chats
- Three-year chat history
#10 – Chaport — The Best for Improving the Bottom of Your Sales Funnel
Best for Bottom of the Funnel
Encouraging potential customers who are already interested to make a purchase is a challenging aspect of the sales process. Chaport offers a comprehensive solution to increase conversions and generate more sales by providing advanced features such as detailed visitor insights, file sharing, automated invitations, seamless integrations, and an unlimited chat history.
Chaport specializes in enhancing chat communication to boost sales. Their services aid small businesses and startups in seamlessly integrating the necessary chat functions for their growth.
If you’re launching a business, it’s crucial to establish your clientele, secure sales, and grow your company without unnecessary complications. Chaport simplifies this process by offering customizable widgets that enable live chatting or inclusion of chatbots. These tools automatically engage with visitors, swiftly resolve issues, and enhance sales.
When a question is promptly resolved, it enhances the effectiveness of the lower section of your sales funnel as it enables visitors to make purchasing decisions with confidence.
#11 – Social Intents — Best if You’re Using Slack or Microsoft Teams
Best if Using Slack or MS Teams
Do you want a more efficient method of handling your live chat inquiries? With Social Intents, you can effortlessly merge your live chat widget with your Slack or Microsoft Teams channels, guaranteeing that your representatives never overlook a chance to boost sales or assist customers with ongoing problems.
Decentralized communication can often be quite bothersome. It often feels like a significant portion of one’s day is spent on checking various email inboxes, team chat, PM software notifications, and other messaging platforms.
Social Intents is the live chat tool that will help alleviate some of that stress for you.
Social Intents is designed with Slack and Microsoft Teams in mind, making it compatible with these two widely used team messaging platforms. With Social Intents, your team can directly communicate with customers and website visitors within Slack and Microsoft Teams.
#12 – Pure Chat — Most Effortless Way to Add Live Chat Services
Easiest to Implement
Are you searching for the most uncomplicated and straightforward method to incorporate live chat on your website? Pure Chat is an incredibly user-friendly solution that is both simple and packed with useful features, allowing you to implement it effortlessly by adding a code snippet. Notably, it seamlessly integrates with over 1,000 third-party applications and is available at a starting price of only $39 per month.
If you are seeking a straightforward live chat solution without any complicated additional features, Pure Chat should be your top consideration. Pure Chat solely concentrates on providing live chat services.
When you are starting and attempting to establish a thriving business from scratch, it is already quite difficult. Therefore, winning is any opportunity to minimize complexity in your daily routine. Pure Chat simplifies the process of incorporating live chat into your business, allowing you to concentrate on what truly matters.
#13 Drift
Large-sized companies that prioritize omnichannel sales and account-based marketing will surely appreciate this free live chat app. Drift truly distinguishes itself from its competitors with its array of distinctive and versatile features, each of which could be regarded as a standout aspect!
Pros:
- Users and customers segmentation with target messaging
- Built-in scheduling tool for calls and online conversations
- Chat to call and chat to Zoom functionalities
Cons:
- Some users complain about a confusing backend user interface
- Limited customization available
- Free plan available
- Premium ($2,500/mo)
- Advanced (price on demand)
- Enterprise (price on demand)
Drift’s free live chat software includes the following features:
- One operator
- 100 contacts
- Real-time notifications
- Conversational landing pages
#14 Freshchat
Just like HubSpot chat, Freshchat is a component of an extensive customer software suite that includes marketing automation tools, a CRM, and a cloud-based phone system. With this complimentary live chat platform, operators are able to access various shopper details, ranging from personalized event timelines to social media information.
Pros:
- Visitor-context tools: event timelines, contact details, social media
- Rich variety of integrations (Salesforce, Slack, Stripe, Zendesk, Chargify, Twilio)
- Vast knowledge base
Cons:
- Difficult to navigate user interface
- Some issues with data synchronization
- Free plan for 100 agents
- Growth ($18/mo/agent)
- Pro ($47/mo/agent)
- Enterprise ($83/mo/agent)
#15 Zoho Sales
Zoho Sales provides a complimentary live chat for websites, equipped with an array of advanced tools that are integrated into a broader system. Their live chat capabilities are powerful and offer sophisticated features, making it an ideal option for medium and large-scale companies that prioritize sales generation.
Pros:
- Customizable, multilingual live chat
- Web chat screen sharing option
- Voice notes recordings available
Cons:
- Sometimes there are UI failures
- Customer support can be slow
- Forever-free plan available
- Basic ($10/mo/operator)
- Professional ($17/mo/operator)
- Enterprise ($25/mo/operator)
With the free version of this software, you will receive:
- Three operators
- One brand
- 10K visitors insights per month
- 100 chat sessions/month
- Basic visitor information
#16. tawk.to
If you’re looking for a live chat support tool that rivals industry-leading and costly competitors in terms of features, but without the hefty price tag, this free tool might be the ideal option for your business. In addition to the core live chat features, you can benefit from a user-friendly ticketing system, essential functionalities, and avoid the necessity of upgrading.
Pros:
- Multilingual chatbot, available in 45+ languages
- Unlimited chats available
- Setting automated greetings based on customers’ location
Cons:
- Only basic reports and analytics
- Delay between the offline customer’s message sent and email notification
- No plans, it’s totally free for unlimited agents
- Branding removal ($19/mo)
- Hire support agents ($1/hour/operator)
What does the free plan include?
The only plan available offers all the features included in the free plan, and you will only have to make a payment if you wish to engage their support agents on an hourly basis.
#17 ClickDesk
Besides offering a live chat functionality, ClickDesk additionally offers a ticketing system and advanced analytics, making it a fitting choice for medium-sized businesses requiring tools for growth. Numerous features of ClickDesk are specifically crafted to aid in customer interaction and facilitate a customer-centric approach.
Pros:
- Showing the location of your customer
- Advanced analytics and reporting dashboards
- Chat transcripts for your client communication
Cons:
- It can be complicated to use
- Some reviewers say it needs more real-time notifications
- Forever-free plan for 10 users
- Lite ($14.99/mo/agent)
- Pro ($24.99/mo/agent)
- Enterprise ($39.99/mo/agent)
The free live chat software for websites encompasses several features.
- 30 chats
- 25 tickets
- Audio calling
- Localization of chat widget
- Customizable basic settings
#18 Jivo
Jivo chat is a component of a comprehensive help desk solution, integrating live chat, phone, and email communication within a single interface. Serving as an exemplary multichannel communicator for businesses, Jivo’s live chat empowers agents to efficiently manage numerous conversations simultaneously, effortlessly categorize customers, and monitor the progression of messaging.
Pros:
- Live chat with translation into 20+ languages
- Color-coded chats, hotkeys, and canned responses
- Advanced analytics and reporting dashboard
Cons:
- Customer support can take hours to get back to you
- No auto-messages available
- Basic plan available for free
- Professional ($19/mo/agent)
- Enterprise ($38/mo/agent)
Included in Jivo’s free chat software are the following features:
- Five agents
- Two-month chat history storage
- Unlimited chats and websites
- Customizable multilingual chat widget
- Basic statistics on chats and reps’ activity
#19 Chatra
According to reviewers, Chatra is described as “pleasant to use,” and there’s a valid reason for it. Apart from offering live chat functionality, Chatra’s features are specifically designed to ensure customer satisfaction by facilitating real-time interaction with your support team. This makes it the ideal choice for small and medium-sized enterprises as it doesn’t involve a ticketing system.
Pros:
- Multilingual live chat and chatbot tool
- “Agent is typing” and “Message read” notifications for customers
- Integration with email, Instagram, and Facebook
Cons:
- Rarely any new features
- Lack of automation for order check
- Forever-free plan available
- Essential ($21/mo/operator)
- Pro ($29/mo/operator)
Included in this software is free live chat support.
- One agent
- Customization of online & offline chat widget for unlimited websites
- SSL-encryption
- Basic visitor information
- Mobile and desktop app
#20 SmartsUpp
SmartsUpp is an excellent option for online store owners because it provides outstanding core functionalities including managing live chat, email, and Messenger across multiple channels. Additionally, it offers various integrations with ecommerce platforms. Furthermore, SmartsUpp’s recording feature allows you to effectively track visitors’ interactions and gain a deeper understanding of the customer journey.
Pros:
- Video recordings of your customers’ browsing
- Multichannel for live chat, email, and Facebook Messenger
- Numerous ecommerce integrations with industry-leading platforms (Shopify, PrestaShop, Opencart, and more)
Cons:
- Poor offline mode functionality
- Lag in receiving messages on the app
- Forever-free plan available
- Standard ($25.5/mo)
- Pro ($60/mo)
- Ultimate (price on demand)
You receive the following benefits from this free live chat software:
- One agent
- 100 conversations/month
- 14-day conversation history
- An unlimited number of websites
- Mobile, desktop, and tablet apps
#21 Zendesk
With a broad range of customer support tools, Zendesk dominates the customer service industry. One essential component of Zendesk is its live chat feature, which incorporates personalized chatbots, advanced analytics for visitors, and multiple third-party integrations. Moreover, it facilitates group messaging and offers a customer location preview, ensuring enhanced support for your team.
Pros:
- Customizable live chat and chatbots
- Group messaging for team collaboration
- Customer’s live location preview
Cons:
- Some reviewers report system crashes when running multiple chats
- Sometimes data transfer issues occur
- Suite Team ($49/mo)
- Suite Growth ($79/mo)
- Suite Professional ($99/mo)
- Suite Enterprise ($150/mo)
The free trial includes:
- Duration: 30 days
- Includes all features from the Zendesk Suite Professional
#22 Hiver
If you are looking to integrate your Gmail emails with your live chat software, this free chat service is the top choice. It allows you to work together with your team members, allocate tickets as they arrive, and prioritize urgent matters. Additionally, Hiver offers a mobile application for providing instant support while you are away. Furthermore, using chat templates enables even quicker responses to inquiries.
Pros:
- Integrates seamlessly with Gmail through a plugin
- Simple and quick-to-learn system
- Shared inbox and folders
Cons:
- Only basic CSAT feature with limited customization
- Clunky shared draft
- Lite ($19/mo/user)
- Pro ($49/mo/user)
- Elite ($69/mo/user)
You receive the following features in this complimentary live chat software.
- Access to all features from the Elite plan
- 7-day duration of the trial
#23 Respond.io
Medium and large companies find Respond.io popular due to its functionalities such as offering a tool that integrates with websites and social media channels, as well as providing a centralized messaging inbox with AI-powered chatbot features. This enables businesses to have a comprehensive understanding of all customer communication.
Pros:
- Free live chat app for desktop and mobile
- Centralized inbox for the whole team
- Smart replies feature available
Cons:
- Not possible to merge contacts through an API
- Limitations on customization
- Team ($99/mo)
- Business ($299/mo)
- Enterprise (based on your specific needs)
The trial for this website live chat software is available at no cost and includes:
- Up to 1,000 monthly active contacts
- Business plan features
#24 Thrivedesk
Thrivedesk provides free web chats with pre-written transcripts, immediate responses, and the option to send attachments directly in the chat box. Furthermore, it offers a comprehensive access control system that regulates the visibility and permissions of each agent. This exceptional free live chat application allows extensive customization options such as choosing colors, notification sounds, logo, welcome messages, and numerous other features.
Pros:
- User-friendly interface
- Advanced ticket management system
- Robust analytics and reporting
Cons:
- Android mobile app needs improvements
- No text autocorrect available
- Basic ($8/mo/user)
- Pro ($15/mo/user)
By utilizing this complimentary online live chat trial, you will receive:
- Features from the Pro plan available
- 15-day trial period
Now that you have knowledge about the best live chat apps that are free, along with their features and pricing, let’s explore the benefits of incorporating a free live chat tool on your website. Additionally, these apps are available on various devices, allowing you to easily communicate with your customers anytime and anywhere.
Methodology for Choosing the Best Live Chat Software
When shopping around and evaluating live chat solutions, it is important to consider specific factors.
We provide a more detailed explanation of these features below so that you can assess them based on your individual requirements.
Chatbot vs. Live Chat
In order to effectively search for live chat software, it’s crucial to comprehend the distinctions between utilizing chatbot or live chat features.
can answer basic questions and perform simple tasks.
Once you have set up and customized chatbots to align with your brand, they will streamline and automate your communication.
Using chatbots enables you to imitate a larger workforce, surpassing your actual number of staff.
Customers can access your website at any time to get answers to detailed questions, eliminating the need to wait for regular business hours. By utilizing chatbots, you can effectively engage in personalized interactions on a large scale.
It is time to provide your business with a sales team that works around the clock through chatbot integration, enabling seamless online product sales without the need for human interaction.
In ecommerce, cart abandonment poses a significant challenge that can be addressed by utilizing chatbots to provide incentives prior to a customer reaching the checkout or exiting the page.
By offering free shipping, providing special promotions through your chatbot, and addressing common product inquiries, you can both retain customer interest and help them verify that it is indeed the best purchase to make.
Even after the sale, chatbots have the ability to provide assistance. Empower your customers with the capability to monitor orders and simplify the return process, eliminating the necessity of waiting on hold or sending emails to customer support.
Chat live.
Incorporating live chat is the ideal solution for small business owners with limited support teams who aim to enhance their availability for online visitors.
Live chat is beneficial because instead of using chatbots, you can interact with a real person who can answer your visitors’ inquiries. The advantage of having conversations with your visitors through live chat is that it reveals extra information that can support the growth of your business.
An example of this would be Pure Chat, which is specifically designed for small business owners who have a few support staff members. With its live chat feature, you can obtain immediate sales support information.
Even with a smaller sales team, you can enhance your overall profit by leveraging all relevant customer information.
If you are struggling with high call volumes, live chat can help reduce the pace and enhance efficiency as agents can handle multiple conversations simultaneously.
Searchable Transcripts
Having a good reputation is crucial in the business world. A single negative review can have lasting consequences and result in a substantial loss of potential income, amounting to hundreds, or even thousands, of dollars.
Envision logging into Facebook and being confronted with a lengthy post criticizing your business for its inability to heed customer feedback, detailing a customer’s frustrating experiences of interacting with three different agents, all of whom were unaware of their specific concern.
What extent of harm will that inflict on your brand and how will it affect the trust of your existing customers?
Furthermore, potential customers will swiftly develop second thoughts and be reluctant to engage in any business dealings with you.
The issue is resolved with the help of searchable transcripts, as they effectively store every aspect of a customer’s chat interaction and allow easy retrieval of those details. Valuable information can be gathered from these interactions, and previous chats can be searched to establish a benchmark based on past conversations.
Your agents will have a greater comprehension of the significant issues your customers encounter and promptly resolve them without necessitating repetitive explanations from the customer.
Having searchable transcripts will not only ensure that customers’ needs and wants are confirmed, but it will also greatly contribute to marketing endeavors. Additionally, it simplifies the process of record keeping and reporting.
To continuously enhance your sales and support processes, acquire a live chat tool that provides transcripts, such as Olark.
Conversation Management
Conversation management is one of the most beneficial features that chatbots offer.
By utilizing automation tools, you are able to effortlessly direct customers to the appropriate team and distinguish website visitors according to the specialized skills of team members.
By aiding in lead generation, this facilitates the connection between suitable clients and the appropriate agents, ensuring their needs are met accurately from the beginning.
By providing pre-sale marketing assistance, chatbots can effectively handle conversations, ensuring that incoming sales inquiries are not abandoned due to prolonged wait times. Acting as the initial contact point for visitors, a sales bot aids in considerably decreasing response time and engaging with customers, thus preventing them from considering leaving your site.
The promotions offered by your business can be set up by your sales chatbot, and it can also provide information about the product and engage in proactive communication to enhance the effectiveness of your live chat agent when closing a sale.
When utilizing ecommerce platforms and maintaining a sales team to provide additional support, it is crucial to prioritize conversation management. By customizing messages according to specific web pages, you can enhance the personalization of customers’ experiences, encouraging them to continue the chat until a sales team agent is prepared to finalize the transaction.
Branding
This feature of custom branding is highly popular among business owners, who appreciate it in both their chatbot and live chat software.
However, it is important to note that there is a distinction between customizing a live chat widget and implementing custom branding for your website.
By incorporating your business website colors and logo into the chatbox, branding ensures consistency. On the other hand, advanced live widget customization provides additional features, but it does not allow for the inclusion of logo images or custom color schemes to align with your website design.
It would be unwise for any business to exclude branding when incorporating a chatbot or live chat, as branding is a top priority in the industry.
Certain live chat platforms facilitate the ease of use for businesses solely focused on establishing uncomplicated live chats, while others offer a greater level of functionality.
If you want to easily brand your live chat experiences, take into account the suggestions provided in this list, as each of them provides customized options for integrating your live chat and chatbot.
Easy Review Requests
The success of your business heavily relies on online reviews.
However, as a business owner, you understand the importance of your time. Taking a chance by calling customers to request reviews over the phone is both costly and ineffective, especially if you fail to obtain the desired outcome.
If you send emails, it’s not any better; it’s fortunate if it reaches their inbox. The worst part is that they might only read your email a week later, long after their purchase excitement has faded, resulting in a generic and unenthusiastic review of the service you offered.
With live chat, obtaining a valuable customer review becomes simpler as it captures their positive experience while it is still vivid. By utilizing an appropriate chat tool, you can effortlessly customize a script and promptly share review links with paying customers via chat or text, ensuring you receive desired feedback.
The review request process can be simplified even further by utilizing pre-made templates. If you are a business owner struggling to receive reliable reviews that improve your credibility, implementing live chat software will swiftly transform this process for you.
Integrations
Having live chat is aimed at boosting sales and optimizing customer support to enhance efficiency. The presence of appropriate integrations simplifies this process, whereas the absence of integrations hinders business expansion.
The chat platforms listed here seamlessly link with various popular CRMs, ensuring continuous synchronization of your customers’ data. For instance, by integrating with Salesforce, leads can be sent directly from a live chat, preventing any missed opportunities with potential prospects. SugarCRM allows for the direct management of sales tasks within the chat, enhancing the overall buying experience.
By integrating LiveChat with the HubSpot CRM, your team can conveniently handle contacts and generate CRM records, resulting in a more streamlined workflow that saves both time and revenue.
If your live chat tool lacks the necessary integrations, what is the purpose of using it in the first place?
More Features to look out for in a free live chat software
Consider that the software that is most suitable for your business will be determined by its specific needs and processes when selecting a free website live chat option.
Doesn’t it make sense that a hip clothing brand, which primarily interacts with customers on social media, will have different requirements compared to a small business selling children’s toys that prioritizes their website?
These are the free live chat features you need to watch out for.
Therefore, the essential components that your complimentary live chat service ought to incorporate are:
- Customizable system
For the best user experience, make sure you have the ability to personalize the free chat widget for your website, including its icon, pre-chat messages, and the overall appearance of the live chat. Strive to align it with your brand as closely as possible.
- Flexible chat history available
Make sure to choose software that provides a substantial chat history of a few months, allowing you to analyze and review when necessary. So, when selecting your preferred software, ensure it offers an adequate duration of conversation history for your teams.
- Useful integrations
Consider the existing communication systems utilized by your customer service team for interacting with your customers. Subsequently, explore a cost-free online live chat tool that supports seamless integration with these platforms. These platforms may encompass your CRM, social media channels, or various communication applications such as Telegram, WhatsApp, or Slack.
- Ability to set up opening hours
In order to inform your website visitors about your availability for chat, it is necessary to establish designated opening or operational hours. Furthermore, you should have the capability to conceal your chat widget from your website if you wish to prevent users from contacting your support team during periods of unavailability.
- Canned responses available
By utilizing this feature, your response time will be accelerated and the repetitive tasks handled by your support team will be minimized. This is achieved by enabling you to jot down responses to frequently asked questions (FAQs) and conveniently selecting the appropriate text when communicating with clients, eliminating the need to repeatedly compose the same message.
- Automated chatbots at hand
Having a virtual assistant available is beneficial for answering visitors’ inquiries and enhancing their shopping experience when your sales team is not available. Chatbots possess the capability to respond to queries, offer discounts, gather email addresses, and provide various other functionalities.
Frequently Asked Questions
Tidio, HubSpot, and Tawk.to are the top three live chat software options.
By registering for one of the platforms that offer a free plan, you have the ability to establish a chat for your website at no cost. Afterward, you can tailor the live chat to suit your requirements and seamlessly integrate it into your website through a code snippet, plugin, or add-on.
Many live chat providers have a free plan available, and the majority of them also provide a free trial for you to try out the software before making a purchase.
A chat flow is a tool that enables you to create automated discussions with customers for self-assistance.
The top free live chat options for a website are Tidio, HubSpot, and LiveAgent, although the choice may vary depending on your specific business requirements.
