Live chat outsourcing is a technique utilized by proficient sales and customer service teams to delegate their website customer service inquiries to external providers promptly.
Customers typically send “instant message” inquiries when they require information, have concerns, or need answers about the products or services offered on the website. When properly executed, live chat enhances brand reputation, boosts conversions, and ensures a superior customer experience.
Do You Need Chat Support Services
Live chat is one of the most rapidly growing and favored customer support technologies. If properly planned and implemented, it is one of the few customer service tools that can efficiently expand leads, sales, and profit for your ecommerce business. The abundance of software-as-a-service technology can provide a significant competitive edge.
In the era of NOW CX, it is crucial to meet your customers “in the moment.” Email and contact forms are inadequate for this task. Alongside live chat, it can be challenging to find the technology or software that will provide the necessary CX competitive advantage to increase revenue and ROI.
Benefits of Outsourcing Live Chat Support Services
Specialized chat support service companies, distinguished from generic offshore call centers, can facilitate the implementation of online chat for your customer service and technical support teams.
If you have an ecommerce website and are looking to make a small investment that can greatly enhance your performance in various aspects, here are some reasons to consider trying an outsourced live chat support service for your company.
Currently, we cannot suggest the use of automated chatbots for ecommerce consumer support, regardless of their utilization of AI and other interactive technologies. Although they may have a sophisticated user experience and offer instant availability and potential for drastic improvement, their effectiveness has limitations.
In most cases, the return on investment (ROI) of a chatbot may not justify the effort and cost involved in establishing them due to the inferior quality compared to direct human interaction.
Before implementing a chatbot on your website and exposing it to your valuable customers, we strongly recommend reading this article about the advantages and disadvantages of chatbots, if you are interested.
Best Live Chat Software for your Website
Let’s now examine the roster of top live chat options that provide essential tools for customer support and sales, which are available at an affordable price.
Dashly
Dashly tool is a platform for conversational marketing that provides tools for optimizing customer service and increasing revenue. Dashly allows your team to concentrate on timely communication throughout the entire customer journey.
Who is the intended recipient:
The Dashly tool is suitable for teams of any size in SaaS, EdTech, agencies, and consulting, thanks to its unlimited seats. We highly advise utilizing a live chat feature for your online store as well.
Helpcrunch
Helpcrunch’s core product is an all-in-one live chat tool set for your website, which currently also includes additional live assistance services such as a knowledge base, pop-ups, and email automation.
If you enjoy its typing insight, you might also appreciate its sneak peek feature, which displays what customers are typing before they send the message. Additionally, this chat software allows for the resending of unread messages to customers’ emails, which is another neat function.
For which group of people does it work perfectly? It works perfectly for web platforms, e-commerce, and online businesses, including sales and support staff.
LiveChat
LiveChat is a superb chat software for support and sales teams. It offers the ability to communicate with customers through various channels including email, WhatsApp, Facebook, Apple Business, and SMS. Moreover, it includes product cards that enhance product adoption within the live chat. Nevertheless, it may be expensive for certain companies, so if you own a startup or a small company, you should consider an alternative to LiveChat.
LiveChat is used by startups, as well as small, medium-sized businesses, and enterprises across different industries, but who uses it?
LiveAgent
The software not only includes customer chat features but also offers a full range of customer support management features. These include helpdesk, ticketing system, call center capabilities, and a knowledge base.
LiveAgent is often featured in articles that compare the best livechats. Businesses opt for this service in order to link different communication channels and collect emails from website visitors as well as their inquiries.
With LiveAgent, you have access to a comprehensive support-sales tool that includes top communication platforms like Twitter, Facebook, Slack, Gmail, and others. Rest assured, no customer inquiry will ever be overlooked. LiveAgent’s software streamlines the support process through ticketing and chat routing, ensuring that each query is directed to the appropriate agent. By utilizing this feature along with proactive live chat support, you can enhance revenue and provide an exceptional customer experience.
Who is this for? From a small company to an enterprise.
