If you want to interact with customers while they are browsing your website, you can utilize LiveChat’s WordPress plugin to connect with them and provide answers to their questions in real-time.
In addition to chatting, you have the option to send personalized messages depending on various criteria. Additionally, you can utilize the chat widget as a contact form for offline messages, or even allow customers to subscribe to your mailing list.
Feature-rich WordPress live chat plugin
LiveChat provides various efficiency features, one of which is targeted messages. For example, these messages can be configured to appear on your checkout page automatically when a shopper is inactive.
LiveChat’s personalization features are superior to the competition as they allow you to tailor colors and messages according to your website. Furthermore, it is feasible to establish varied themes for the mobile usage and incorporate team photos to enhance the individualized interactions.
Moreover, it is effortless to configure rapid response options for frequently asked questions and establish chat labels to streamline communication. In order to streamline your customer support operations, you have the capability to deal with numerous chat windows on various webpages.
With LiveChat, you have the ability to offer customer support at all times, even during your non-working hours. Your customers can still send you messages through the chat widget as they normally would when your team is available. LiveChat will store all of their messages, so you can respond to them later.
Live Chat for WordPress website
This plugin is specifically designed to be compatible with various popular WordPress site builders such as Elementor Page Builder, Divi Builder, WordPress Page Builder, and Beaver Builder, among others.
Furthermore, LiveChat is compatible with all WordPress themes or templates and does not need any modifications.
Do you wish to interact with customers as they browse your WordPress store? LiveChat has formed partnerships with leading ecommerce platforms, such as BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.
Easy to customize and extend
LiveChat seamlessly integrates with various popular third-party apps and services, spanning from email marketing to social media. This encompasses Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, Salesforce, and more.
What is live chat for WordPress?
If you have a website and you truly value your business, you must acknowledge the significance of live chat.
The plugin operates in a straightforward manner: a standard chat widget is positioned on the lower right side of your WordPress website. Your website visitors have the option to engage in chat with you, or you can proactively invite them to chat. Furthermore, the widget can be utilized as a contact form for offline messages or to allow customers to subscribe to your mailing list.
Live chat software is suitable for businesses of any size as it helps them increase sales and enhance customer satisfaction ratings.
Usage
After the installation and activation of the plugin, you will be asked to either connect to your existing LiveChat account or create a new account. Once you have synchronized the two accounts, you will need to log into one of LiveChat’s applications, which can be accessed through the web, desktop, or mobile platforms.
Requirements
The WordPress Live Chat Plugin by LiveChat is available for free, but it requires you to be a LiveChat customer. LiveChat offers a 14-day trial period, which does not require any credit card details.
Please take a look on our website at the LiveChat plans and features.
Localization
The WP live chat plugin for WordPress, known as LiveChat, is fully prepared for translation. It can be translated into any language using translate.wordpress.org.
Partner with LiveChat
Are you interested in creating a LiveChat account for a client? Enhance your business offerings by incorporating LiveChat into the projects you execute for your customers.
A Beginner’s Guide to Live Chat Support
In this day and age, customers seek prompt solutions to their inquiries and issues, but they do not prefer communicating through phone calls or waiting indefinitely for email replies. It is important to note that even one dissatisfied customer can pose a risk to the business. Regardless of how well a business performs in terms of providing the desired outcome, without a strong customer service strategy, the business will likely struggle and decline. To enhance your customer service strategy, consider implementing live chatbots. For further information, continue reading.
What Is Live Chat Support?
Embedded in the company’s app or website, live chat support is software that allows customers to directly communicate with support agents in real-time. This feature ensures personalized and pleasant conversations, benefiting both customers and agents. By remembering and creating messages instantly, live chat support enables quick responses. Users can access this support through pop-ups or by clicking on an icon typically located at the bottom right of a page, initiating conversations with agents whenever necessary.
Without wasting any more time, let’s delve into the step-by-step process of the live chat, enabling one to create an interactive interface that retains customers’ attention and satisfaction.
Live Chat Process Flow
At step 1, the chat support is opened by an individual who has a question.
Step 2: If you are logged in, the chatbot starts the conversation by greeting you with hello (name) and asking how it can assist you. However, if you are not logged in, you may need to provide your personal details before submitting your question.
In step 3, the individual enters their inquiry concerning shipment, order specifics, returns, availability of cash on delivery, as well as a summary of the order.
In Step 4, once a question is received, the chatbot promptly replies using pre-determined responses. However, if the chatbot is unable to locate an answer, it politely requests the customer to wait for assistance from a live agent.
The role of live chat agents as representatives of the business is growing steadily. While managing a small number of users is simple, the challenge arises when the user base expands, requiring chat support agents to maintain both timely responses and conversation quality.
In conclusion, it can be stated that the text emphasizes the importance of systematically considering each step of a thought process while retaining the same meaning. No additional information should be introduced, and no existing information should be omitted.
Customers nowadays have a desire to revamp their interactions with businesses, thanks to the rise and popularity of smartphones, the internet, artificial intelligence, messaging platforms, and other disruptive technologies. They no longer have the patience for filling out call forms, sending emails, or waiting for ticket numbers. Instead, they seek instant one-on-one conversations, which can be facilitated through chat software for business. With this in mind, our guide to live chat support aims to assist you in making smarter business choices.
