By having dependable communication, the entire medical field could see a 50% decrease in medical errors, leading to potential savings of $53 billion each year.
When you had to visit a hospital a few years ago or even a decade ago, you would often encounter a gloomy waiting hall filled with a long queue of patients anxiously waiting to enter the doctor’s room. The faces of the patients were poorly lit, painting a bleak picture of the situation. This was the reality despite the severity of the illness.
“Oh God! The entire perception of going to a hospital has completely changed now.”
Thanks to WebRTC and other technological upgrades, we are grateful for the tech-geeks and their efforts.
Better and reliable communication has been found to result in improved patient outcomes. Clearly, the healthcare sector requires instant communication tools such as telemedicine and enterprise chat apps to facilitate on-demand interactions between doctors and patients.
How In-App Chat Empowers Other Healthcare Related Apps In The Market?
Healthy Lifestyle Apps
- Get instant guide & counseling from several lifestyle doctors through the app.
- Have real-time chat with the specialist to get treatment regarding lifestyle goals.
- Have video interaction with physicians for practicing lifestyle medicines.
Clinical & Diagnosis Apps
- Get point-of-care through your app through the direct chat with doctors.
- Instead of bringing patients to the lab, enable physicians to explain via video chat about treatment.
- Real-time data transmission enables patients to diagnosis & monitor blood pressure and share reports with healthcare providers for instant solution.
Pharmacy Ordering Apps
- Chat instantly with pharmacy agents on the drug details, delivery status, etc.
- Real-time notification on the availability of medicines, drug offers, and medicine stocks.
Wrapping Up
The healthcare sector is constantly active, requiring excellent communication for successful operation. Therefore, integrating a chat API for healthcare is essential to improve patient care by incorporating communication features. With chat integration, which offers real-time chat, audio, and video calls on any device, patient communication can be elevated to a higher level. This enables patients to virtually ask doctors further questions regarding their health concerns. Furthermore, healthcare professionals can enhance their work efficiency and streamline processes, leading to the delivery of high-quality patient care.
The importance of healthcare APIs
The significance of healthcare APIs has been elevated in recent years due to the rise of telehealth and wearable apps, as well as the introduction of expanded regulations on patient access to their healthcare data. Through website portals, mobile apps, and various communication and access points, providers have been able to enhance their efficiency in communicating and collaborating with both patients and other healthcare providers. Enabling this interconnectivity is primarily facilitated by healthcare APIs.
The Department of Health and Human Services (HHS) Cybersecurity Program explains that the Application Programming Interface (API) can be better understood by breaking down its components step by step.
- Application – Software that serves a specific purpose
- Programming – The designing of an application; also known as coding
- Interface – To come between two entities or organizations for the purposes of exchanging information.
An API plays a crucial role in enabling smooth data transfers in healthcare by ensuring data protection. It allows patients to access their information on a secure platform, while also allowing healthcare providers to share electronic health records (EHRs) with patients and other providers who require access for viewing and adding patient data.
The use of healthcare APIs is crucial for patient-facing applications that enable providers to interact with their patients, especially as technology becomes more prevalent in healthcare delivery. Accessing information easily and securely is vital for both patients and providers, as it can significantly impact the quality of care provided to the patient.
According to HHS Cybersecurity, healthcare organizations gain various advantages from APIs, which include:
- Speed – New applications can be developed much quicker if existing APIs allow them to communicate. Having a library of reusable APIs speeds up application development and ongoing app evolution.
- Efficiency – Storage on endpoint systems can be saved and data exchanges can remain open and standardized across various data structures.
- Security – APIs can enable you to more securely expose systems of record and business logic to mobile, web, and cloud apps.
APIs also offer benefits to patients, as they provide:
- Comprehensiveness – Access to more personal health data.
- Convenience – Greater access to data and care simultaneously.
- Security – Reduction of risk by limiting access to data.
- Speed – Prompt access to data.
