The number of virtual consultations is increasing, particularly after the pandemic, as it offers the convenience of connecting with a doctor from the comfort of the patient. However, alongside this advantage, there is a need to ensure the safety of healthcare communications, protect patients' Protected Health Information (PHI), establish continuous communication in a manner compliant with HIPAA … [Read more...]

Adding live chat options to a website is an excellent way to establish direct communication with potential and existing patients. However, it is crucial to ensure HIPAA compliance in the healthcare industry, just like with social media. You can find a comprehensive guide on Social Media & HIPAA Compliance on the Paubox blog, which contains numerous articles related to HIPAA compliance for … [Read more...]

One of the crucial aspects of any business is providing customer support. Some customers may have extremely high expectations when it comes to the level of support they receive. For instance, a real-time response from an actual person is often anticipated by many customers. There is a wide range of excellent live chat software options available to assist you in achieving this. In this article, … [Read more...]

Providing a quick and convenient service is essential for operating a business that interacts directly with customers. According to the Zendesk Customer Experience Trends Report 2023, 72 percent of customers desire immediate assistance. As customer communication preferences continue to change, it becomes vital for businesses to adjust and meet customers on their terms. By utilizing live chat … [Read more...]

With a live chat, you can engage in real-time communication with your website visitors and promptly address any inquiries they may have in order to provide support. By incorporating automation features, enhance its functionality to send a welcome message to your visitors or respond to repetitive queries on your behalf. Doesn't it seem like a fantastic opportunity for individuals managing an … [Read more...]

By implementing live chat, you can enhance your customer service promptly and inexpensively, which aligns with a customer-centric approach. Live chat has become a popular choice for addressing service concerns and boasts high satisfaction rates compared to other channels. Additionally, integrating this relatively affordable application into your current technology stack is feasible. With an … [Read more...]

When it comes to interacting with customers, live chat is a crucial tool that offers fast one-on-one conversation, guaranteeing a personalized approach to every visitor on a website. Based on research, the timeliness of a response greatly influences customers' choice to utilize your product or service. SuperOffice's findings reveal that emails typically receive a response within 12 hours, while … [Read more...]

We compiled a selection of the finest live chat service providers that offer free versions which are available for unlimited use. Notably, applications such as Olark, Pure Chat, and Intercom were excluded from the list as they solely provide limited-time free trials. Is Live Chat Software Necessary? Live chat is crucial for all kinds of online businesses, specifically those related to SaaS … [Read more...]

There exists a wide variety of live chat software options available, including those with free plans and trial versions. Selecting the appropriate live chat software can facilitate immediate customer connections and enhance customer retention. Experimenting with a free live chat software prior to committing to a paid monthly plan aids in assessing its compatibility with your current technological … [Read more...]

Examining the characteristics that distinguish top video chat applications, we analyze the specific strengths of each one in different aspects. Once only found in the pages of science fiction novels, video calls are now a part of everyday life. Whether it's for work or personal connections, people rely on video calls and conferences. These platforms provide a range of choices, including paid … [Read more...]