When support teams contemplate implementing live chat, their immediate concern is the potential rise in volume. Can a small support team still deliver a high-quality experience through live chat? Launching chat support does not require compromising the quality of support or hiring a large number of agents to keep up. In reality, live chat is often a more efficient and scalable support channel … [Read more...]

Robotic process automation (RPA) involves leveraging technology to automate business processes through the use of structured inputs and guided by business logic. By utilizing RPA tools, a company can program software, commonly referred to as a "robot," that is capable of capturing and interpreting applications. This software can then process transactions, manipulate data, trigger responses, and … [Read more...]

Due to the sudden shift to remote work in early 2020, numerous teams lacked previous experience or sufficient resources for effectively planning projects as employees working from home. Today, it is still common for remote, hybrid, and distributed teams to be the standard, but now project managers and their teams have gained more expertise in planning and executing projects remotely. If you … [Read more...]

Live chat enables you to engage with individuals who browse your website, enabling you to promptly address their inquiries and resolve their issues. This can result in increased sales and foster customer loyalty towards your brand. In this article, we will provide you with the steps to easily incorporate live chat into your WordPress site. Why Use Live Chat on Your WordPress Site? The … [Read more...]

By 2030, the market for workflow automation is predicted to surpass $78 billion. There is a growing trend among organizations to embrace workflow automation in order to enhance productivity, efficiency, communication, and customer experience. However, embarking on this journey still requires extensive manual planning. The process of automating typically manual tasks and business processes is … [Read more...]

Implementing Robotic Process Automation (RPA) is an excellent solution to consider during your digital transformation journey. However, comprehending the advantages of RPA is one aspect, while successfully implementing it into your business processes without prior experience is an entirely different matter. In this article, we will outline a step-by-step approach for implementing RPA. What … [Read more...]

One of the difficulties that process automation adopters may encounter is that they could possibly face challenges. Not know which processes to automate first Not know which tool is right for them Be unfamiliar with the technical requirements Be in the dark about the implementation cost  These challenges have the potential to result in expensive automation … [Read more...]

By 2023, AI-augmented automation is expected to be adopted by 40% of large enterprises, leading to increased productivity and scalability in their IT departments. By incorporating IT process automation, enterprises can enhance efficiency and reduce expenses by assigning routine tasks to their digital workforce and enhancing communication. The first step in determining the best tools for the job … [Read more...]

In today's world, the prevalence and diversity of virtual teams are increasing. However, the challenge lies in effectively designing and overseeing a project involving individuals who are geographically separated, possess varying time zones, cultures, and communication preferences. To address this issue, here are a few suggestions to assist you in developing a successful plan for a virtual team … [Read more...]

The unfortunate aspect is that team building becomes significantly more difficult when some or all of your employees are working remotely. Despite your best efforts, trust falls cannot be done through Zoom. Furthermore, trust falls are not well-received by anyone. We have a collection of the best virtual team building activities to share with you, which is good news. What is virtual-team … [Read more...]