If you have a company, then you also have a website.
Now, you desire to enhance your business by incorporating a built-in live chat and minimize your customer service response time from 17 hours to two minutes. Nevertheless, you may be pondering over the process of integrating it into your website.
You have come to the correct location.
If your website is able to provide high-quality engagement, it will keep visitors browsing for longer when they first arrive. Without this engagement, visitors may choose to explore other websites in search of the answers they are seeking.
Regrettably, this is a common occurrence for live chat software that lacks integrated live chat features on their platforms. Therefore, to prevent the loss of potential leads, it is crucial to familiarize yourself with the process of integrating the live chat feature on your website.
It is important to highlight that customers who are highly engaged have the ability to effectively promote your brand, make additional purchases, and display a certain degree of loyalty. In today’s world, individuals value the ease of accessing information with a simple touch. They anticipate a comparable level of convenience when navigating your business website.
By following a few simple steps, you can easily learn how to incorporate chat into your website with us. This will allow you to swiftly begin experiencing the numerous advantages it offers.
To start off, businesses utilize various tools categorized as live chat functionality for their website.
To begin with, let’s examine some of the advantages that justify the effort of incorporating chat onto your website.
The advantages of incorporating live chat onto a website consist of:
- About 85% of customers are satisfied with live chat when communicating with businesses which can improve the overall customer experience
- A study shows that website visitors who chat with a business are about three times more likely to convert than those who don’t. This will help you increase your conversion rates. Also, they tend to spend around 10-15% more than customers who didn’t use live chat
- About 79% of businesses say that live chat has a positive effect on their revenue, sales, and customer loyalty
We can now begin addressing the instructions on how to add live chat to a website.
How to Add Live Chat to Website in 10 Minutes [8 Steps]
Step 1. Sign Up for Free
To start, you need to register with the software vendor you prefer. Then, go to Ninjachat.com and register using your email address. After completing this, you will receive instructions on the following steps and how to incorporate live chat onto your webpage.
Step 2. Customize the look of your chat widget
To start, select a name and the color of your live chat widget. There are five colors available, but you have the option to choose any color and shade by clicking on three dots to access the palette. Additionally, you can select the language for your website chat on this page, with over 140 languages to choose from.
Please rephrase the text below while keeping the same meaning. Do not add new information and do not remove any information. Click Continue when you have finished. “Please think sequentially and rephrase the following text without altering the meaning, adding new details, or removing any information.”
After considering each step carefully, please provide us with the following information: company details, your chosen country, and industry. Your responses will assist the app in providing appropriate suggestions for live chat options.
You can choose between setting up a welcome message for your website visitors or offering them a discount upon their first visit. This message will be automatically displayed by the live chat chatbot to new visitors and will be the initial message seen by potential customers on your website.
If you have an online store, it’s worth considering implementing a discount message. Research in retail indicates that 67% of customers are motivated to make a purchase solely based on finding a discount. Therefore, it is highly likely that a significant number of customers visiting your business will also be inclined to take advantage of such offers.
Now, we can proceed to integrate the chat feature into your website.
Step 3. Integrate chat into your website
There are two ways to accomplish this task. The initial method involves inserting a live chat code into the HTML source of your website. The alternative approach entails selecting and installing a plugin or an app from your content management system (CMS), such as WordPress or Shopify.
Now, let’s examine both methods more extensively.
Use code to add chat to your website
This step involves adding a JavaScript code snippet to an HTML website, which is not as complex as it may sound. Rest assured.
To complete this task, follow these steps: first, click on “Show me the code” and then copy it. Once you have copied the code to your clipboard, proceed to the backend of your website and open the main HTML file, typically named index.html.
Step by step, locate the file that contains the tag and insert the JavaScript code just before the closing tag in the source code of your website.
If you wish to add the code to your website in the future, you can locate it by going to your Settings and selecting the Installation tab.
Please save the changes after rephrasing the text below while maintaining the same meaning. Do not add or remove information. Remember to think step by step. Text: “It is important to follow the recipe exactly as written to achieve the desired outcome.”
Step 4. Set up operating hours
In order to prevent frustration for your website visitors and avoid losing potential sales, it is essential to establish operating hours for your live chat so that they are informed about the availability of your support agents to address their queries.
It is achievable in merely three clicks if you think systematically.
- Go onto your Settings tab
- Choose Operating hours
- Click the toggle switch to enable operating hours
Is it possible to still be available to your customers even when you’re not at your desk, now that you have the flexibility to adjust your business working hours?
You have the ability to do so. All that is required is obtaining a mobile application.
Step 5. Install mobile app and desktop app
When you add chat to your website, it is important to download the mobile and desktop app along with it in order to answer inquiries on the go and make communication with clients more convenient for you and your team members.
You can use the mobile app to answer customer questions, check visitor lists, and update their information. This eliminates the need for you and your support team to be at a desk all day for client support. The app requires Android 4.1 and higher or iOS 9.0 and higher for installation.
The desktop app comes in handy when you prefer not to keep the browser open, yet you wish to assist customers. It enables you to receive notifications from individuals inquiring about your products and services, even with the browser closed. The app is available for download on macOS and Windows computers.
Step 6. Integrate email, Messenger, and Instagram
It is beneficial to make use of the integrations offered by your chat vendor.
Integrating email, Facebook Messenger, Instagram, and a CRM system with your live chat can result in better customer support and increased customer satisfaction.
When you link your email, it can assist you in your email marketing campaigns and monitor all your leads. By integrating Messenger, your chat agents can communicate with clients both on your Facebook page and your website. Additionally, connecting your Instagram will enable you to respond to your subscribers’ reactions to your Instagram stories.
Isn’t it convenient that your support team can handle all customer communication from a single dashboard?
Yes, it is. However, you lack one element on your dashboard that allows you to engage with your leads. You require contacts in that area. We will now proceed to understand how to import your current contacts into this chat platform.
Step 7. Import contacts
Prior to uploading the data into your account, make sure to get it ready. Arrange the information by placing them in distinct columns in Google Sheets accompanied by an appropriate header.
Step-by-step rephrasing of the text while maintaining the same meaning: The document should include certain pieces of information without any additions or omissions.
- Name
- Surname
- Email address
- Country
- Phone number
After you have finished preparing your data, ensure to save it as a CSV file. In the left-hand side of your admin page, navigate to the Contacts section and locate the Import from file button. Clicking on it will trigger the appearance of a new panel. At this point, you can effortlessly drag and drop the saved document into the provided window.
Begin by matching your data with the corresponding attributes on the contact list. Utilize the drop-down menu beneath the Contact attribute column to select the appropriate attribute from the provided list. Afterward, verify that the mapping under the columns is accurate.
In order to complete the import, you must decide whether to update the current contacts or not. Whichever option you choose, your new contacts will be imported into your contacts list.
After ensuring that all new contacts have granted permission to be contacted, your sales team will possess a comprehensive list of leads.
Step 8. Personalize the messages
Finally, make sure to tailor the message displayed to your customers prior to clicking on the chat icon, emphasizing that your support team is available to assist the visitor with any inquiries or concerns they may have.
You can find this option in Settings on the Appearance page. Additionally, you have the ability to customize the online and offline status, as well as the offline message for clients who visit your page outside of business hours. Once you have personalized all of these options, you can scroll down.
To reveal more fields, click on the “Get Started” button, while thinking step by step, without adding or removing any information.
Why use Live Chat?
If you want to improve how you communicate with your potential and existing customers, it is essential to utilize live chats. They are a crucial part of engaging with customers. One of the primary purposes of having live chat installed on your website is to provide immediate support. As mentioned earlier, customers always seek quick responses, and this tool will fulfill their expectations.
In addition to that, your business should enhance its sales conversions as well. Livechat ensures that your website visitors can be persuaded to make a purchase from you. Moreover, their pertinent feedback will contribute to establishing customer loyalty over time.
How to Add Live Chat?
In order to add livechat to your website, it is necessary to select a suitable provider. Currently, the best option available is Ninjachat, a software with diverse features that can enhance customer engagement. Some appealing elements of this tool include chat, custom theme, and chatbot software, among other features.
