Live chat enables you to engage with individuals who browse your website, enabling you to promptly address their inquiries and resolve their issues. This can result in increased sales and foster customer loyalty towards your brand.
In this article, we will provide you with the steps to easily incorporate live chat into your WordPress site.
Why Use Live Chat on Your WordPress Site?
The contemporary customer seeks immediate responses to their inquiries, enabling them to swiftly decide on purchasing a product or service.
Based on eConsultancy, live chat is the customer service channel with the highest satisfaction level, surpassing email (satisfaction level of 61%), phone (44%), and even SMS (satisfaction level of 41%).
To access additional live chat statistics, please refer to our marketing statistics, trends, and facts.
If you have an online store, using live chat can persuade customers to make a purchase. Additionally, it allows you to communicate with shoppers who have not finished their checkout and address any concerns or queries they may have.
By following a step-by-step approach, live chat can assist in recovering abandoned carts and boosting sales. It is also possible to recommend products based on customer interests or notify them about ongoing sales at your WooCommerce store.
By providing real-time support via live chat, you have the opportunity to turn your loyal customers into brand ambassadors who will recommend your business to friends and family.
How can I add Live Chat plugin to my WordPress website?
To activate the widget, simply follow the instructions provided step by step. Do not add any new information or remove any information from the instructions.
- Perform our free configurator and start working with your customized plugin.
Choose the preferable design and aspects of the widget and apply all the corrections. - Receive the unique code popping up in the window on Elfsight Apps.
When the setting up of your widget is over, copy the exclusive code in the appeared box and save it for later use. - Get started with using the plugin on your WordPress website.
Insert the code saved recently in your page and save the modifications. - The installation is fully accomplished.
Visit your website to see in action how’s the Chat Box performing.
Customizing the Appearance of the Live Chat Window
In order to seamlessly integrate with your website and WordPress theme, it is necessary for your LiveChat window to attract the user’s attention.
To modify the appearance of the LiveChat window, access your LiveChat account by using the email address and password that were previously entered.
To rephrase the text while maintaining the same meaning and following a step-by-step approach: 1. Navigate to the left-hand menu and locate the Settings option. 2. Click on Settings. 3. Within the Settings menu, find and choose the ‘Chat widget’ option. 4. Once on the ‘Chat widget’ page, proceed to select the ‘Customization’ tab.
You now have the ability to style the live chat window and observe your modifications being implemented immediately.
First, you have the option to select a theme for both the maximized window and the minimized chat window.
To see how different themes will appear on your website, click on ‘Appearance’ and expand this section.
You have the option to switch between light and dark themes and also apply any of the theme colors.
How to add the All-in-One Chat box to a WordPress page?
The installation process only lasts a few seconds and does not require any prior knowledge in web programming.
- Modify the widget for WordPress in the free configurator and see modifications live.
- Get your personal installation code.
- Enter the code to the necessary place in the website backend.
- Fantastic job! The setup of the chat plugin on WordPress is accomplished!
Can I see how the widget will look on my website?
Of course! When creating the WordPress chat plugin in the online editor, make sure to take into account all the modifications on the right. This will ensure that your chat box will appear exactly the same as it will on your WordPress site.
What other widgets are essential for a WordPress website?
WordPress is an excellent platform suitable for both beginners and experienced web developers. Additionally, it is well-suited for any kind of website, ranging from blogs to extensive marketplaces.
On Elfsight, you can discover several handy tools for your WordPress website. By incorporating the WhatsApp Chat button, you can simplify communication with your customer support team. By utilizing the Facebook Chat tool, you can enhance your sales. The Google Reviews feature will demonstrate your reliability. The Testimonials Slider will aid in displaying quotes from your customers. Additionally, the YouTube Gallery will allow you to display beneficial videos and video reviews.
To access additional controls for changing the color of individual elements within the chat window, simply click on the ‘More color settings’ button.
The chat window of LiveChat will display a message stating ‘Powered by LiveChat’ by default, along with the company logo, at the bottom.
To enhance your branding, you should click on the ‘Additional Tweaks’ section to replace this with your own website logo.
After careful consideration, proceed to click on the option labeled ‘Upload your logo’ and select the desired image to be displayed in its place.
You have the option to decide whether or not to display the agent’s photo, allow customers to rate agents, enable sound notifications, and more.
After you have finished customizing the chat window to your satisfaction, simply click on the ‘Save changes’ button.
