To start with, what precisely is meant by an AI chatbot?
An AI chatbot is a software program that utilizes natural language processing (NLP) and machine learning to offer a chat experience that resembles human conversation.
Artificial intelligence chatbots have the capability to accelerate tasks such as content writing, answering inquiries, and verifying bank statements. Furthermore, they can also be utilized for casual conversations.
Their capabilities and benefits go far beyond what has just been mentioned, as there is so much more to explore.
However, how can one effectively utilize chatbots and determine the most suitable option for their needs?
How do AI chatbots work?
AI chatbots utilize pre-programmed scripts and machine learning algorithms to respond to user inquiries in a natural language. Generative AI chatbots offer assistance akin to that of a human without requiring the intervention of a representative unless confronted with a complicated problem. Additionally, these AI bots comprehend user intention and enhance their responses through continuous learning.
Are AI chatbots and rule-based chatbots the same thing?
No, well, the answer is no.
Chatbots that follow a set of rules are designed for specific tasks and have limited functionality. They are capable of responding only to the inquiries they were programmed to handle and cannot differentiate between variations in the way a query is expressed.
What is ChatGPT?
In straightforward terms, ChatGPT is an AI chatbot created by OpenAI. It is an upgraded version of the previous OpenAI GPT-3.5 and was released in November 2022. This chatbot utilizes reinforcement learning methods and is based on a extensive language model.
This AI chatbot has the capability to mimic detailed responses and effectively articulate answers. It engages in conversations with users and is capable of responding to subsequent queries due to its dialog format. Additionally, it has the ability to refuse inappropriate requests, thereby preventing the system from learning incorrect input.
However, it should be noted that this online AI chatbot is currently in the prototype stage, meaning it may be slow and occasionally provide inaccurate information.
What is the process of using ChatGPT?
To begin, visit the OpenAI website and register without any charges. When you reach the webpage, select “New chat” and either choose from the available options or start typing your message directly. This AI assistant can be utilized for various purposes, such as chatting, composing emails, simplifying intricate concepts, and so on.
Now, let’s examine the top 22 artificial intelligence chatbots that are currently available in the market, shall we?
Best AI chatbots available online
You have the option to integrate your online AI bot into your website, CRM, or to facilitate SMS communication. While the majority of chatbots rely on text-based interactions, certain providers include voice recognition capabilities, allowing you to assist customers using pre-recorded messages.
1. ChatGPT
The highest level of performance in all areas.
The AI response generator called OpenAI ChatGPT includes two models: OpenAI GPT-3 and GPT-4. This software is both user-friendly and remarkable as it can interact with users, produce various types of content, and offer ideas.
OpenAI GPT-4 gains increased flexibility and accuracy in providing responses due to its training on a vast dataset. When engaging in a conversation with the system, it retains the topic and utilizes previous messages to maintain context. Additionally, chats can be saved on the left side of the screen, allowing for easy navigation between them or sharing of intriguing conversations.
2. Google Bard
Ideal for: sparking creativity prompts
Many argue that Google, which runs on Google PaLM 2, the latest version of Google’s large language model (LLM), is the best alternative to ChatGPT available on the market. It is no longer just a search engine, as it connects to the internet and finds sources to provide information to users. According to Bard AI’s users, it feels more conversational and less focused on text compared to ChatGPT.
In addition, this Google AI chatbot allows you to modify prompts after sending them and offers three drafts for each output. This enables you to choose the most appropriate version for your requirements. Additionally, you have the option to export the prompts in a fully-formatted manner to a Google Doc or as a Gmail draft, facilitating easier sharing.
3. Microsoft Bing AI chatbot
Ideal for: conducting searches on the internet.
The OpenAI GPT-4 model is utilized by Microsoft Bing AI to provide a chat-like experience during web searches. Upon entering a prompt, the system promptly conducts an internet search, analyzes the obtained results, and generates a response that includes links to the sources used.
In the chat window, this Microsoft AI chatbot displays pictures whenever the prompt intention necessitates visuals. Furthermore, Bing Chat possesses the ability to gather information about ongoing events, addressing a significant concern with ChatGPT in the past.
4. Lyro
Ideal for: providing excellent customer support
Lyro offers a conversational AI bot powered by deep learning, which assists in enhancing customer support and increasing sales. The bot initiates and maintains natural conversations with website visitors.
You don’t have to train it, which is good news. Your bot will be able to train itself to answer up to 80% of FAQs, allowing you to maximize your capacity without incurring additional hiring costs. It is accessible for your customers 24/7, ensuring that you won’t miss any sales opportunities.
5. Drift
Ideal for: exploring scheduling possibilities.
Drift chatbots assist B2B companies in initiating conversations with other businesses and addressing inquiries. These bots ensure a tailored user experience and immediate interaction for purchasers.
By collecting data from shoppers, you can gain insights into their behavior and enhance your ability to engage with the intended audience. Additionally, this customer service AI chatbot is capable of arranging appointments with prospective clients, allowing you to establish contact with key decision makers more efficiently.
6. Ada
Ideal for: conversing in multiple languages.
Ada is an AI software that serves as a virtual agent to assist in the creation of a customized and automated customer experience. It offers a user-friendly chatbot builder and guarantees effective user engagement across various languages.
If you want your conversational AI chatbots to have more advanced functionalities, the Ada team is available to assist you. You can refer to the “Questions” tab to see how the bot responds to unfamiliar queries and better understand its capabilities.
7. Jasper Chat
Ideal for: generating content
This AI text generator is considered one of the best and offers a wide range of features. It serves as an all-in-one AI chat that enables users to generate various types of content such as blog posts, YouTube video scripts, reports, emails, and more. Users can choose from existing templates or create their own documents from scratch.
With its responses, Jasper employs natural language processing (NLP) and verifies the texts for grammar errors and plagiarism. In addition, this software has the capability to condense given texts and propose further articles related to similar subjects.
8. ChatSpot
Ideal for: generating reports and conducting analysis
ChatSpot, an AI chat developed by HubSpot, is capable of running reports, generating tasks, researching leads, and performing other functions upon request. It is seamlessly integrated with your HubSpot data, enabling it to access the required information promptly and efficiently.
This AI chatbot can be utilized to write and publish blog posts, with the added benefit of natural language prompts. It is capable of connecting with Google Drive to expedite document creation and enhance team productivity.
9. Personal AI
Ideal for: adjusting to your preferred mode of communication.
We consider this software to be one of the best free AI chatbots for messaging, as it is a relatively new but rapidly improving platform. One reason for this is its ability to adapt to your voice and communication style, creating a natural conversational experience. Additionally, it gains knowledge about you by analyzing the messages, documents, links, and any other content you share within the chat.
Right from the start, Personal AI begins customizing the content and also provides a personalization score for each message it sends. This AI chatbot can be used at no cost to chat, compose your emails, and generate content using your own voice.
10. Replika
Ideal for individuals in search of someone to engage in conversations with.
Do you often find yourself in situations where you wish you had someone to talk to, but can’t seem to find the right person? Well, that’s precisely why this AI was created. Replika serves as a human-like companion, catering to anyone seeking a chat buddy.
You have the flexibility to design the bot’s appearance and personality according to your requirements. This AI chatbot friend is specifically developed to assist you in expressing yourself, providing a secure platform where you can freely communicate your ideas, emotions, and opinions.
11. Elomia
Ideal for: providing support for mental well-being.
Elomia, a virtual therapist, is an advanced AI chatbot that provides assistance in discussing various problems such as anxiety, depression, relationship issues, low self-esteem, loneliness, and other mental health conditions.
You can utilize this online AI chatbot app to receive exercise recommendations that can aid in enhancing your mental health and emotional well-being.
12. Hey Pi
Ideal for: everyday discussions.
If you are interested in chatting with AI online, then HeyPi (personal intelligence) would be the ideal option for you. It allows you to access the system directly on the page, without the need to log in or navigate through any tabs.
The system retains the conversation you have with it and resumes it when you return to the website, without forgetting any part of it.
One alternative to ChatGPT that provides an engaging and supportive communication style is available. Although it cannot generate articles or other content, it offers a pleasant user experience and serves as an effective tool for interacting with individuals.
13. DialogFlow
Ideal for: ensuring a seamless integration with Google Cloud.
This is a chatbot created by Google that is open-source and can be used with various platforms like websites, Android and iOS mobile apps, and Facebook Messenger. It has a visual builder that allows you to see real-time modifications and accelerates the development procedure.
In the AI chatbot framework, Google DialogFlow provides the most advanced BERT-based natural language understanding (NLU), enabling you to offer enhanced and efficient support to customers, especially in complex situations.
14. Mobile Monkey
Ideal for: communicating on social media platforms.
By offering an omnichannel experience, this Facebook AI chatbot ensures that your business’ customers can access your client support through webchat, Instagram, WhatsApp, and Messenger according to their preference.
MobileMonkey enables your ecommerce business to consolidate all inbound and outbound customer communication into a unified platform. Additionally, it aids in the expansion of your business through a range of automations and third-party integrations.
5. Snapchat My AI
Ideal for: Interacting with AI through Snapchat.
Snapchat My AI is an AI chat tool accessible via your Snapchat account, constantly available for use on the app’s Chat tab.
The AI chat generator relies on the OpenAI GPT model to interact with users and address a wide range of queries. It can suggest gift ideas for your closest companion’s birthday, provide suggestions for activities to engage in on a Saturday afternoon, and offer various other recommendations through its integrated platform.
16. GitHub Copilot
Ideal for: recommendations for code
This app is considered to be among the top AI applications for writing and auto-completing code. Some may argue that it is the most outstanding competitor to ChatGPT in the code writing field, however, it utilizes the OpenAI Codex model, making it distinct from the software and not a direct competitor.
GitHub Copilot does not provide a chat-like experience. However, it is incorporated into your integrated development environment (IDE) and functions as an autocomplete tool during coding. It can suggest suitable code based on the function or comment you are writing, courtesy of its intelligent chatbots.
17. Amazon CodeWhisperer
Ideal for: implementing autocomplete functionality in coding
Amazon CodeWhisperer is a machine learning system, like GitHub Copilot, that offers assistance to developers in enhancing productivity. It enables faster coding and ensures adherence to Amazon framework’s best practices.
The AI chatbot technology is trained using open-source code and data from Amazon Web Services (AWS). Furthermore, it consistently enhances its knowledge by learning from the data you provide while working on projects, enabling it to offer improved suggestions based on your coding practices.
18. Paradox
Ideal for: recruitment.
Paradox, a recruitment app, offers AI-powered chatbots to assist worldwide customers in their hiring requirements. Its functions include simplifying resume screening, interview scheduling, and other workflows. Additionally, the AI chatbot handles inquiries from candidates and oversees onboarding communications.
Communication with potential employees is more human-like and efficient due to the presence of an integrated conversational AI.
19. Infeedo
Most suitable for: obtaining anonymous feedback through chat conversations.
Infeedo, a highly advanced AI chatbot, is designed to gather employee feedback for companies that provide remote work options. This virtual assistant inquires about employees’ work-life experiences and identifies individuals who may be disengaged, dissatisfied, or considering resignation.
Afterwards, the AI bot generates reports that offer practical insights to HR for enhancing employee engagement and well-being. Additionally, the AI bot can support in forecasting employee turnover and evaluating company culture in real-time, while reaching out to employees on an individual basis.
20. Netomi
In regard to: Customer Service
Netomi’s AI platform utilizes advanced Natural Language Understanding (NLU) technology to assist companies in automatically resolving customer service tickets across various channels such as email, chat, messaging, and voice. With the highest accuracy among customer service chatbots, it successfully resolves more than 70% of customer queries without the need for human intervention. The platform places great emphasis on delivering a comprehensive AI-powered customer experience.
Netomi can be easily adopted due to its out-of-the-box integrations with all the major agent desk platforms. The company collaborates with various companies from different industries, such as WestJet, Brex, Zinus, Singtel, Circles Life, Warner Bros. Games, and HP, offering a wide range of products and services.
21. WP-Chatbot
Ideal for: WordPress AI Chatbot
WP-Chatbot, which integrates with a Facebook Business page, is widely used in the WordPress ecosystem as it provides live chat and web chat capabilities to numerous websites. It enables live and automated interactions on a WordPress site through a native Messenger chat widget.
The installation process is easy, requiring just one click. It is one of the quickest methods to incorporate a live chat feature into a WordPress site. Users benefit from having a unified inbox for all messages, regardless of whether they occur on Messenger or webchat. This feature greatly enhances the efficiency of managing customer interactions across different platforms.
22. Zendesk Answer Bot
Rephrase: The AI Chatbot called Best Agent Desk remains the same in terms of its meaning.
The Zendesk Answer Bot operates together with your support team in Zendesk to promptly respond to customer inquiries. It utilizes the Zendesk Knowledge Base to retrieve suitable articles and deliver immediate solutions to customers. You have the option to supplement your Zendesk chatbot with extra technology or allow the Zendesk Answer Bot to independently handle website chat, mobile apps, or internal teams on Slack.
23. CSML.dev
Ideal for developers, the following text should be rephrased while preserving the same meaning, without adding new information or removing any existing information: Most suitable for developers.
CSML is a dedicated open-source programming language and chatbot engine that facilitates the development of powerful and interoperable chatbots. By leveraging its expressive syntax and ability to connect to any third party API, CSML simplifies chatbot building and deployment for developers. CSML Studio, which is utilized by numerous chatbot developers, offers an all-inclusive solution within the browser, making it the easiest way to get started with CSML. Additionally, there is a free playground for developers to experiment with the language without needing to sign up.
24. Alexa for Business
The top AI for chatbot for voice.
Would you like to engage with the 83.1 million individuals who possess a smart speaker? Amazon, which holds 70% of this market, possesses the most exceptional AI chatbot software for voice assistants. Through Alexa for Business, IT teams have the ability to develop personalized abilities that can respond to customer inquiries. The creation of personalized abilities has experienced a considerable surge: Amazon progressed from 130 abilities to over 100,000 abilities and shows no indication of slowing down. Developing personalized abilities on Alexa enables your customers to ask questions, purchase or re-purchase products or services, or interact with other content effortlessly using their voice. Teams can integrate with Salesforce, ServiceNow, or any other tailored applications and services through Alexa for Business.
25. Salesforce Einstein
Salesforce Einstein, created by one of Silicon Valley’s most prosperous companies, is an AI chatbot. Primarily known as a CRM company, Salesforce’s stock symbol is indeed CRM.
Salesforce owes a large portion of its success to the numerous software integrations it offers. These integrations are developed by either Salesforce or third-party companies. A notable example is the robust chatbot created by Netomi, which seamlessly integrates with Salesforce’s platform. To access the Einstein Bot, individuals must first invest in the complete Salesforce system and then pay an additional $50 per month to add it to Salesforce Service Cloud. It is worth mentioning that Salesforce Service Cloud is also acknowledged as one of the top 11 help desk software options available this year.
26. Uniphore
Ideal for Call Centers.
Uniphore, a worldwide frontrunner in contact center automation, has developed a highly advanced platform that integrates conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA. This user-friendly platform is designed to revolutionize contact center operations in various sectors.
27. Survey Sparrow
The text below could be rephrased step-by-step as follows: 1. “What is best for user or market research?” 2. “What option is most suitable for user or market research?” 3. “What choice provides the optimal solution for user or market research?” 4. “Which alternative is the most beneficial for user or market research?” 5. “Which approach offers the greatest advantages for user or market research?” 6. “Which method yields the best results for user or market research?” 7. “Which strategy is the most effective for user or market research?”
SurveySparrow is a software platform that offers conversational surveys and forms. It provides tools for conducting customer satisfaction surveys like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), as well as Employee Experience surveys such as Recruitment & Pre-hire, Employee 360 Assessment, Employee Check-in, and Employee Exit Interviews. These surveys are deployed in a chat-like experience, resulting in a 40% increase in survey completion rates. Additionally, SurveySparrow offers a variety of pre-built question types and templates. Surveys can be integrated into websites or other software tools through Zapier, Slack, Intercom, and Mailchimp.
28. LivePerson
The ideal option for Cloud-based conversations
LivePerson’s conversational AI software primarily focuses on marketing and sales, and to a lesser extent, customer care, according to their website. The software enables brands to connect with consumers through various messaging channels. LivePerson collaborates with companies from different industries, including The Home Depot, Burberry, and Virgin Media, offering its services and products.
29. Manychat
The top choice to create your own AI-powered chatbot for Messenger.
If you’re seeking a fast method to create a basic chatbot for selling products, scheduling appointments, sending order updates, or distributing coupons on Facebook Messenger, ManyChat is an excellent choice. It offers specialized templates for various industries, or you can construct your own using a user-friendly interface without any coding required. Integration with eCommerce tools such as Shopify, PayPal, Stripe, ActiveCampaign, Google Sheets, and over 1,500 other applications is simple via Zapier and Integromat.
30. Kore AI
IT, HR, and Business Ops are the prime choices for this purpose.
Kore AI provides AI-enabled self-service assistants to assist employees in obtaining the necessary support. These assistants provide personalized conversational support, enhancing the overall experience and productivity. By handling routine queries, Kore AI helps HR and IT staff to concentrate on crucial tasks. It offers a range of products that enable employees to access personalized support round the clock.
- HR Assist: Pre-trained, AI-First Virtual Assistant for HR use cases
- IT Assist: Pre-trained, AI-First Virtual Assistant for Conversational IT use cases
- Work Assist: AI-first collaborative workspace for employees
31. Intercom
Ideal for marketers
In 2011, Intercom emerged in the market as one of the initial chatbots available. While traditionally renowned for its user-friendly rules-based bot for businesses (with limited AI), Intercom has recently introduced an AI chatbot. Despite this, Intercom remains a compelling choice for top-notch software within the industry due to its wide range of software integrations.
AI Chatbot Frequently Asked Questions
How Do AI Chatbots Work?
AI chatbots utilize Natural Language Processing (NLP) engines and machine learning to comprehend user inputs, involving the extraction of user entities and the determination of user intents. These NLP techniques find extensive use across the technology industry, encompassing machine translation, sentiment analysis, and cybersecurity’s user behavior analytics (UBA).
What is a Chatbot Platform?
When companies want to deploy chatbots across various communication channels such as messenger, SMS, email, and website, a chatbot platform enables businesses to host multiple AI chatbots conveniently. The platform’s importance lies in ensuring maximum efficiency and learning opportunities as the AI becomes more advanced by organizing all chatbots in one centralized location.
Is Siri a Chatbot?
Despite occasionally sounding intelligent, Siri is classified as a simple chatbot due to its lack of advanced AI chatbot capabilities such as natural language processing and human-like conversational skills.
How Can Chatbots Help Save Me Money?
By automating routine tasks that would otherwise be done by humans, chatbots have the potential to save you money. Suppose you have a business where more than 50% of the total questions asked fall into five different categories. In the absence of a chatbot, you would need a customer service agent to answer each question individually. Conversely, a chatbot can instantly respond to an unlimited number of the same type of customer service question. As a result, businesses can save their support agents’ time while ensuring a satisfactory customer experience.
What Makes an AI Chatbot Powerful?
The distinction between a poor chatbot and the top chatbots lies in the bot’s capability to utilize four distinct artificial intelligence categories. The finest AI chatbots exhibit exceptional complexity in these four AI attributes.
- Intent recognition—intent recognition involves a semantic understanding of text-based and AI chatbots that leverage general syntactic and semantic knowledge which they learn from a large corpus of language data and business-specific training samples. Knowledge learned by AI chatbots from large data sources helps for the expansion and transfer of vocabulary which helps to improve interpretations with fewer business-specific training samples.
- Extraction of entities—information that relates to a specific object or concept. For example, dates, places, times, descriptions, names, items, or numbers. These bits of data are the building blocks from which inputs are interpreted and defined.
- Dialogue management—Based on intent and entities, AI Chatbots use the next best action to trigger various actions required to capture appropriate details from users and business systems for meaningful resolution. AI chatbots learn user preferences in their long and short-term memory to take contextually relevant smart actions.
- Expansion and transfer of vocabulary—algorithms can capture and refine vocabulary, including synonyms to improve interpretations. These refinements are tied to subsets of users to generate more natural responses and be passed to new bots.
AI Chatbot Examples in Real Life
1. Best AI Chatbot Overall: WestJet’s Chatbot
Company Background
With its chatbot “Juliet,” WestJet, the sole airline in Canada to win TripAdvisor’s Best Airline award for three consecutive years, has integrated a chatbot to assist its millions of monthly website visitors. The chatbot enables users to make travel bookings, inquire about travel details, and seek solutions to frequently asked customer service queries.
Chatbot Results
Initially, WestJet’s bot had the capability to automatically solve approximately 30% of customer service tickets. In under two years, this percentage has increased significantly to more than 87%, marking the highest rate of automated ticket resolution ever recorded. Consequently, WestJet’s Juliet is regarded as the most powerful chatbot globally, demonstrating the advancement of artificial intelligence’s ability to learn and improve with time. This development has enabled WestJet’s customer service agents to effectively collaborate with the AI bot, thereby managing a workload that is five times greater than usual.
2. Best AI Chatbot for Telecom: Charter Spectrum’s Chatbot
Company Background
Charter Spectrum, a leading cable and phone service provider in the U.S., has introduced a chatbot into its customer service procedures. Prior to the implementation of the bot, Charter’s customer support representatives were handling approximately 200k live chats per month, with a notable portion dedicated to addressing frequently encountered issues such as forgotten passwords or usernames.
Chatbot Results
Charter Spectrum incorporated the “Ask Spectrum” chatbot into their customer support team, which enabled them to address 83% of chat tickets without any human involvement. This not only reduced their customer service workload significantly but also led to a remarkable 300% rise in return on investment.
