Increasingly, brands are utilizing chatbots via various platforms such as Facebook Messenger, websites, and text messaging to cater to their customers, promote their brands, and even facilitate product sales.
However, the conversational abilities of many chatbots are hindered by the if/then logic, preventing them from providing responses to unique and new questions. Consequently, this limitation can result in customer dissatisfaction and leave them feeling unsupported by your customer service.
AI-powered chatbots, the next breakthrough in chatbot technology, offer a promising solution to this issue. In this article, we will delve into the definition and functionality of AI chatbots, as well as highlight 18 notable AI chatbots worth knowing.
What is an AI chatbot?
A program within a website or app that utilizes machine learning and natural language processing is known as an AI chatbot. Its purpose is to interpret inputs and comprehend the purpose behind a request. Chatbots can vary in complexity, ranging from simple rule-based ones for specific tasks to more sophisticated ones capable of handling various conversations.
Language models such as GPT and LaMDA have facilitated the development of conversational AI chatbots with advanced capabilities, mimicking human conversation style, searching for information online, and generating distinct content. The discussed podcast sheds light on the functioning of these language models.
The primary knowledge about an AI chatbot is that it merges ML and NLU to comprehend individuals’ requirements and provide optimal solutions. Certain AI chatbots excel in personal usage, such as research purposes, while others are ideal for business applications, like integrating a chatbot into your website.
Taking into consideration the aforementioned guidelines, we have gathered a selection of the top AI chatbots for the year 2023. Continue reading to identify the most suitable option for your needs.
What Types of AI Chatbots Are There?
AI Chatbot platforms are constructed using impressive technology. Large Language Models excel at executing intricate commands effortlessly. While most AI bots are text-centric, some have the capability to generate visuals, videos, code, audio, and even solve intricate mathematical problems. These bots find applications in various fields, including image synthesis and article paraphrasing tools.
Due to their distinct characteristics, they can assist humans in various aspects such as information collection, pattern formation, and mundane tasks, contributing to enhancing both business and personal efficiency.
There are several popular use cases for business chatbots.
- Chatbots schedule appointments and meetings, reducing the effort needed for staff and increasing efficiency.
- Businesses can utilize chatbots to engage with website visitors, collect contact information, and qualify leads, resulting in easier identification of potential customers.
- Chatbots can be used on company websites as live customer service agents. By directing users to relevant documentation, guides, and frequently asked questions (FAQs), chatbots enable customers to find the answers they need quickly.
- Employees benefit from chatbot assistance in locating information, completing tasks, and accessing company resources, which leads to improved productivity and efficiency.
- Chatbots also gather customer feedback, conduct surveys, and collect valuable insights and even come in WordPress chat plugins.
One way you can utilize a personal chatbot is by considering a step-by-step thought process.
- Personal chatbots can be valuable research assistants, delving into topics of interest and providing suggestions for further exploration.
- Chatbots can enhance the experience by offering conversation prompts, vocabulary lessons, and grammar tips when learning a new language.
- Personal chatbots ensure you have various entertainment options by recommending movies, music, books, or events tailored to your interests and preferences.
- Meal preparation becomes more enjoyable and efficient with chatbots that suggest recipes based on dietary preferences, provide cooking instructions, and assist in planning weekly meals.
27 Best AI Chatbots
1. ChatSpot
The price for HubSpot users is currently in Alpha.
HubSpot has launched a new chatbot called ChatSpot, which serves as their conversational CRM.
Key Features
- Chat-based commands help sales, marketing, and service professionals maximize productivity
- Draft follow-up emails, compile analytics reports, or even prospect
- Connects to HubSpot software and leverages your existing data
2. ChatGPT
The price for ChatGPT is free, but there is also a ChatGPT Plus option available for $20 per month.
OpenAI’s conversational chatbot, powered by GPT-4, is called ChatGPT.
Key Features
- Uses natural language processing to understand the context of conversations to provide related and original responses in a human-like conversation
- Multiple use cases for things like answering simple questions, ideating and getting inspiration, or generating new content (like a marketing email)
- Improves over time as it has more conversations.
3. Bing Chat
Price: Free (requires Microsoft Edge)
Microsoft characterizes Bing Chat as a co-pilot endowed with AI capabilities.
Key Features
- Uses NLP and machine learning to understand conversation prompts
- The compose feature can generate original written content and images, and its powerful search engine capabilities can surface answers from the web
- It’s a conversational tool, so you can continue sending messages until you’re satisfied
4. Bard
The cost is zero.
Google’s Bard is an AI chatbot with multiple uses.
Key Features
- Powered by Google’s LaMDA (instead of GPT)
- Use it for things like brainstorming and ideation, drafting unique and original content, or getting answers to your questions
- Connected to Google’s website index so it can access information from the internet
5. Kommunicate
The price is $40 per month to start, $100 per month to grow, and custom pricing for Business.
Kommunicate is a platform that combines human and Chatbot elements.
Key Features
- Conversational AI and NLP capabilities, which allow businesses to automate aspects of customer support, such as answering frequently asked questions or routing customers to the right support agent.
- Offers a range of integration options, allowing businesses to seamlessly incorporate it into their existing workflows.
- provides advanced analytics and reporting capabilities, allowing businesses to track and analyze customer interactions and support metrics.
6. HubSpot Chatbot Builder
With a powerful and user-friendly chatbot builder, HubSpot enables the automation and expansion of live chat conversations.
Key Features
- Customers can get answers to frequently asked questions, book meetings, and navigate through your site.
- Conversations are stored in your CRM so you can qualify leads and trigger automation flows.
- Easy integration across your marketing, sales, and service tools because HubSpot is a CRM platform.
7. Intercom
The price begins at $74 per month.
Intercom’s rule-based chatbot enables the creation of segmented custom messages to be shared with specific audiences, depending on visitor behavior.
Key Features
- It uses machine learning and behavioral data to respond to site visitors and provide a personalized experience.
- Use your business data to train the bot to carry out tasks and provide answers relevant to your business.
- Code-free builder to easily create a custom branded bot and leverage 250 out-of-the-box integrations.
8. Watson Assistant
The price ranges from free to around $140 per month.
IBM Watson Assistant is an AI-driven chatbot that provides you with remarkable suggestions for additional training in order to improve its performance.
Key Features
- NLP and machine learning to gather context.
- Train it with industry and business-specific data so it gives chatters business-relevant information.
- It can run on your website, messaging channels, customer service tools, and mobile app, and you can quickly get started with the low-code builder.
9. Drift
Please contact for pricing information.
Drift is a conversational bot that uses automation to assist you in communicating with site visitors according to their behavior.
Key Features
- Rule-based and AI chatbot with a classifier that categorizes conversations by context for more meaningful conversations.
- Can handle context switching if the conversation flow or subject changes.
- Customizable chat widget for mobile and desktop with helpful out-of-the-box integrations.
10. Infobip
For pricing inquiries, please contact us.
With Infobip’s chatbot building platform, you can utilize a drag-and-drop builder to create your desired conversation flow.
Key Features
- AI and machine learning help you train your chatbot.
- Rule and intent-based bots that understand the context of and replicate a conversational experience.
- Omnichannel usability for WhatsApp, Facebook Messenger, Etc.
11. Botsify
The price begins at $49 per month.
Botsify is a chatbot builder that is simple to use and can be used in multiple languages.
Key Features
- AI and ML-powered self-learning chatbot.
- Use chatbot forms to gather visitor information for further nurturing.
- Create a chatbot across six services (website, messenger, WhatsApp, Telegram, WordPress, and SMS).
12. Appy Pie Chatbot
The price for each bot per month begins at $6.
With a no-code builder, Appy Pie Chatbot enables you to create a variety of conversational chatbots.
Key Features
- GPT-3 powered intuitive chatbot with contextual understanding.
- Leverages your business data to give accurate results to queries.
- Deploy a chatbot on your website or mobile app.
13. Bold360
Bold360 assists brands in constructing omnichannel chatbots that provide answers relating to business matters.
Key Features
- NLP technology interprets complex language, remembers context, and generates natural responses.
- Chatbot maintains your brand personality and uses your business information to have quality and relevant information.
- Live agent chat routing for conversions that need a human touch.
14. Zendesk Answer Bot
The price for each agent per month is $49.
The integration of Zendesk Answer Bot with your knowledge base facilitates quality, omnichannel conversations by utilizing data.
Key Features
- Use Flow Builder to create custom AI-powered conversation flows.
- Deep learning capabilities to contextualize conversations and understand intent.
- Escalation to live agents who get insights and suggestions from AI to bring quick solutions.
15. Salesforce Einstein
Price: Accessible via cloud-based offerings.
Salesforce Einstein is a conversational bot that has built-in integration with all Salesforce products.
Key Features
- Powered by predictive intelligence and machine learning.
- Builds contextual understanding and leverages existing Salesforce data to surface the best responses.
- Routing to human agents for more pressing conversations.
16. LivePerson
For pricing information, please contact us.
LivePerson’s AI chatbot has been developed based on messaging transcripts from over 20 years.
Key Features
- The intent manager leverages data to understand the context of conversations.
- Create automated conversation flows across different messaging channels (website, mobile app, Apple Business Chat, etc.)
- Point and click builder to quickly and seamlessly create your bot.
17. Inbenta
Price: Please contact us for pricing.
Inbenta’s chatbot relies on a lexicon and a semantic search engine to drive conversations.
Key Features
- Its chatbot leverages machine learning and Inbenta’s own NLP engine to detect the context of conversations.
- Use the dialog manager to craft custom conversation paths.
- Escalate conversations to live support agents across multiple channels (your website, Slack, etc.)
18. Ada
Price information can be obtained by contacting.
Ada is an AI chatbot that has been automated and is capable of supporting over 50 languages on major channels such as Facebook, WhatsApp, and WeChat.
Key Features
- Uses pre-trained machine learning models that you can refine to meet your business needs.
- Intent detection understands context and uses profiles and metadata to personalize conversations.
- Connected to your business’ crucial data to bring appropriate solutions.
If you are interested in learning more about artificial intelligence, take a look at this learning path.
19. Writesonic (Botsonic + Chatsonic)
Writesonic, a prominent AI-powered platform, is dedicated to assisting businesses with efficiency and creativity through various tasks. With the support of Y Combinator, the platform has gained significant attention and undergone extensive development. By utilizing the same foundational AI technology, Writesonic offers multiple products aimed at cost savings for businesses. Specifically, we will concentrate on two AI chatbot tools provided by Writesonic: Chatsonic and Botsonic. We will outline their key features before elaborating on the target audience for the entire Writesonic platform.
Chatsonic
Chatsonic, created by Writesonic, is a robust alternative to ChatGPT, utilizing AI technology. It is developed using GPT-4 and incorporates proprietary technology to enhance the capabilities of ChatGPT’s text-only output. Another integrated product by Writesonic is Botsonic, which enables the creation of conversational AI experiences for users on your website. Leveraging your sales and support data, it facilitates the development of AI automated conversations with your customers and leads.
With Writesonic’s free plan, you can enjoy access to almost all of Writesonic’s features, such as Botsonic and Writesonic, along with a monthly word limit of 10,000.
Key Features of Chatsonic:
- Connected to the internet using Google Search technology
- Generate AI art and images in the same chat flow
- “Personality Avatars” can be set to help with different tasks (math teacher, translator, general AI, etc.)
- Chrome extension to bring AI to all the places you write
- Enter prompts using a voice command (you speak, and it listens)
- Can cite sources (but still need to verify)
Key Features of Writesonic:
- No-code, website chatbot builder
- Built leveraging GPT 4, arguably the most advanced AI model on the market
- Brand customization is available and allows for changing chat window colors, logo, and avatar
- Simple embed script + API that makes it usable on almost any website
Ideal for:
Chatsonic is an excellent choice for businesses that require AI-driven personal assistants. Its personality avatars enable it to excel at specialized tasks while also being versatile enough to handle a wide range of responsibilities. While ChatGPT has proven to be beneficial for teams, Chatsonic strives to offer even greater value by fulfilling tasks that ChatGPT cannot. Botsonic is ideally suited for website owners who provide online customer support. By utilizing GPT 4 technology, Botsonic can utilize your customer support resources and deliver round-the-clock dedicated support to your customers.
20. Chat by Copy.ai
Chat by Copy.ai is a chatbot similar to ChatGPT but with access to a larger data set and specialized training in marketing and sales functions. Additionally, it excels as a multipurpose AI capable of aiding in creative endeavors, problem-solving, and various writing tasks. Designed for professional use, Chat by Copy.ai supports team collaboration with paid plans that allow up to five users per account.
Ideal for:
Chat by Copy.ai is an ideal solution for companies seeking an assistant-style chatbot that enhances internal productivity. Although primarily designed for sales and marketing professionals, it possesses the ability to perform various other functions. This is possible due to its capability to access real-time web data and utilize APIs, enabling the customization of marketing materials and sales outreach efforts.
21. ChatBot
Chatbot by LiveChat is a provider of AI chatbots that aims to help businesses deliver exceptional customer service through a live chat widget. The platform enables companies to develop web chatbots and decrease reliance on a fully human support team. With its strong integration capabilities, it seamlessly integrates into existing workflows and communication channels, such as social media.
Key Features of ChatBot:
- Integrates with several chat services (WhatsApp, SMS, Email, etc.) to create a unified support platform
- Provides customer support based on the integrated HelpDesk and can create support tickets
- Display product cards in chat to develop leads and even customers through Conversational AI
- Tag visitors for powerful marketing and CRM segmentation campaigns
- Ten high-powered SaaS integrations + Zapier
Suitable for:
If businesses are seeking a customer-facing virtual chatbot solution for sales and customer support, ChatBot is an excellent choice. It seamlessly integrates with LiveChat’s other products, LiveChat and HelpDesk, providing a comprehensive support system from all angles for any business. If your business has plans to expand significantly, it is worth considering the LiveChat ecosystem.
22. Jasper Chat
Jasper Chat is an AI chat platform integrated into one of the top-notch AI writing software tools available. It functions based on prompts or commands, where you input a query or prompt and Jasper begins its task. Jasper Chat incorporates a refining feature that allows you to make slight adjustments to your prompt in order to enhance the generated output according to your preferences. This AI assistant is user-friendly, featuring a convenient chat interface.
Key Features of Jasper Chat:
- Jasper is trained on data from as late as 2021, so it is behind the ball compared to Chatsonic
- Quickly transfer chat outputs into Jasper’s long-form editor
- Built for business use cases like marketing, sales, and business writing
Ideal for:
Jasper Chat is a chat assistant that is fairly good at helping with writing tasks. It is not the most advanced AI chatbot on our list, but it is expected to develop further like the other features of the Jasper platform.
23. Tidio+
Tidio is a platform for customer service chatbots. While the majority of its plans enable individuals to create conventional chatbots using workflows, the Tidio+ plan offers users the opportunity to integrate AI into advanced chatbots. This integration can aid in diminishing customer churn and enhancing retention.
Key Features of Tidio+:
- Tidio+ comes with unlimited chat interactions
- Chatbot can handle conversations with customers but fallback onto live agents for a human touch when needed
- It comes with a ticketing system when solutions will take a little bit of time
- Ran from the cloud allowing operators to interact with customers on mobile device apps or using desktop applications
Ideal for:
Tidio is an excellent choice for businesses that operate customer support through chat or have an inbound sales team. It seamlessly integrates with leading website platforms like WordPress and various popular messaging channels, allowing you to implement advanced chat solutions wherever your customers are located. This AI tool is most suitable for businesses that require customer support and automated sales chat for their connected eCommerce stores.
24. You.com
You.com is a search engine that uses AI and has a connected chatbot called YouChat. Its advanced search algorithms enable it to comprehend user queries in conversation form and provide precise answers that consider the context. Additionally, it can engage with the user while displaying search results and generate personalized responses in the chat.
Key Features of You.com:
- Advanced AI-powered search capabilities
- Context-aware chat responses
- A great alternative to Bard or Bing AI
- Includes AI search tools for generating various types of content including images, videos, code, and more.
Ideal for:
You.com is a great choice for individuals who browse the internet and particularly for those who wish to avoid the prominent search giants (Google, Bing) and opt for an alternative.
25. Laiye Conversational AI
Laiye Conversational AI is an advanced AI chatbot solution that specializes in automating customer service and sales processes. The platform provides a range of tools for designing, training, and deploying AI chatbots on various channels.
Key Features of Laiye Conversational AI:
- The AI assistant can collect information and qualify a customer before sending them to a human agent
- Multi-channel deployment and integration so you can help people on your website and beyond
- Real-time analytics and performance tracking to see just how much time and money you are saving
- Rates and learns from its conversations, so it gets better at supporting your unique customers over time
- SaaS and On-site versions of Laiye are available to fit the most complicated use cases that enterprises have
Ideal for:
Laiye is a platform for businesses that combines an enterprise AI chatbot and automation, enabling them to provide support at a large scale. It is advisable to consider this platform solely for large companies with substantial budgets, as they can gain significant cost savings upon its implementation.
26. Landbot
Landbot is a flexible platform for chatbots that allows businesses to make interactive and captivating chatbots for various purposes such as customer support, lead generation, and more. While their main product is a conventional chatbot, they have also introduced Landbot AI as a beta experiment for their chatbot platform.
Key Features of Landbot:
- No-code chatbot flow builder
- Wide range of customization options and integrations
- It can be used for customer support and lead generation
Ideal for:
Landbot is suitable for businesses that have limited chatbot needs, such as the desire to automate regular interactions with customers. Although its intelligent chatbot features are still in their early stages, they have great potential once they are no longer in beta.
27. Socratic
Socratic, an AI chat app, assists students in achieving their learning objectives. By utilizing AI technology, it comprehends inquiries from curious students and connects them with the most suitable online resources to either find an answer or explore the topic in greater depth. To make use of this app, users must download the Android or iPhone version, input their question in the chat, and explore the provided resources pertaining to their query. Essentially, Socratic functions as a customized variation of Google Search that specifically caters to common educational goals.
Key Features of Socratic by Google:
- Free chat app available on Android and iPhone platforms
- Step-by-step help with math problems so you can break them down instead of giving the answers
- Provides practice test questions so you are prepared for any subject with realistic questions
- Surfaces helpful content and sources (including videos and diagrams) to help you learn complex concepts
Suitable for:
Socratic is suitable for both life-long learners and students. It is most effective for general academic subjects, although its effectiveness may differ when used for graduate-level academics that concentrate on specific topics. If you are seeking a study companion, Socratic is consistently accessible and can also provide tutoring in a variety of subjects. This platform is ideal for students who aim to enhance their learning efficiency rather than those solely interested in obtaining correct answers without exerting effort.
Frequently Asked Questions (FAQs)
Before concluding, let’s address some frequently asked questions about AI chatbots.
What is an AI chatbot?
AI chatbots are software applications that rely on artificial intelligence to imitate human-like conversations through messaging applications. These chatbots possess the capability to comprehend natural language and reply to user queries, making them beneficial tools for delivering customer support and sales aid 24/7 without the need for human involvement. Whether incorporated into a website or employed as standalone applications, AI chatbots can enable businesses to interact with customers in a conversational and interactive manner, ultimately enhancing customer satisfaction and overall experience. With their capacity to handle a broad range of inquiries, ranging from basic frequently asked questions to intricate product and service inquiries, AI chatbots can serve as a valuable addition to any customer support or sales team.
What is the most advanced Chatbot AI?
GPT 4 is currently the most advanced AI technology. By subscribing to the ChatGPT Plus plan offered by OpenAI, many individuals now have the opportunity to utilize OpenAI’s latest model. This plan offers enhanced availability, quicker response times, and access to new features, including GPT 4. Numerous chatbots nowadays rely on both GPT 3.5 and GPT 4 via OpenAI’s API. As a result, chatbots can leverage the finest generative AI technology to enhance customer service and sales conversations. Furthermore, this technology assists with Agent responses by enhancing grammar, spelling, and tone, enabling agents to provide professional and accurate replies.
How do chatbots work?
Chatbots are computer programs created to mimic human conversation. There are varying types of chatbots that operate differently. Some chatbots follow established paths or workflows to respond accordingly to common questions. For example, if a business receives 1000 daily chats and 30% are repetitive inquiries, a chatbot can be programmed to identify the question and provide the correct answer, saving time and effort for human agents. Other chatbots utilize artificial intelligence (AI) technology like natural language processing (NLP) to better comprehend user inquiries and offer precise responses. These chatbots analyze specific words and phrases in customer queries to establish the most suitable reply. For instance, Google’s Dialogflow implements NLP to classify words in questions and provide customized responses based on the user’s intended meaning. More advanced chatbots, like OpenAI’s GPT-4, are generative chatbots. These chatbots employ machine learning to generate unique responses solely based on a user prompt, eliminating the need for predefined workflows or pre-written responses. Consequently, this removes a significant portion of the training process for legacy chatbots, which otherwise would require experts to invest numerous hours.
Can I create my own AI chatbot?
It is possible to create your own AI chatbot by utilizing different chatbot-building platforms that offer user-friendly interfaces, ready-made templates, and connections to popular messaging platforms. However, to build a successful AI chatbot, you will need some programming understanding and familiarity with natural language processing.
What are the risks of using AI chatbots?
A possible drawback of utilizing AI chatbots is their potential reliance on assistance to offer precise and beneficial responses to intricate or delicate customer inquiries, resulting in customer dissatisfaction. If not programmed and monitored accurately, AI chatbots may unintentionally disclose sensitive data or produce biased or offensive comments, thereby harming a company’s reputation.
What is the role of an AI chatbot?
An AI chatbot is a type of software program that employs artificial intelligence and natural language processing technologies in order to imitate conversations with human users. The chatbot’s objective is to automate particular tasks, offer aid or information, and interact with users in a manner that resembles human communication. It aims to comprehend user requests and deliver appropriate responses or carry out requested actions.
What should I look for when choosing the best AI chatbot?
Can chatbots work without AI?
Simple chatbots do not require AI to function. They operate by following predetermined rules and making decisions based on a set of options in order to respond to users. Although they may lack the sophistication of AI chatbots, they are still capable of offering necessary assistance and information to users.
