Real estate is undeniably one of the most profitable, dynamic, and vibrant industries, with success primarily dependent on effective customer management. The absolute foundation of any reputable real estate agency is ensuring customer satisfaction with their services.
Premium real estate companies these days need to have a strong internet presence and means of staying connected to their clients at all times. In order to achieve this on their website, they must provide a real estate live chat option, which necessitates the use of software.
To ensure the success of a company, it is crucial to select appropriate software. Therefore, we will provide a concise evaluation of several exceptional live chat services for real estate.
What is live chat?
Live chat is an essential communication tool in today’s web world, specifically for real estate services.
The majority of real estate live chat functions through the use of help desk software, which handles inquiries from customers. This software is capable of starting conversations after prospects have arrived on your website, generating leads, aiding with website navigation, and guiding them in choosing services that are tailored to their individual needs.
How does live chat work?
Live chat software solutions are like virtual meetings that enable your real estate agents to provide assistance to website visitors.
If you have a real estate chat feature on your website, a chat box will appear when someone visits, allowing them to contact you.
Benefits of using live chat in real estate
Using live chat solutions in the real estate industry is not just advised, it is considered the norm. When considering the advantages of incorporating live chat in real estate, the exceptional level of customer support it provides is the most prominent aspect that comes to mind.
Using real estate live chat services has several benefits. One of the most appealing aspects is the ability to understand your customer’s wants and needs, which enables you to connect with them on a human level. Additionally, it is the primary tool for initiating communication with prospects, thereby increasing the likelihood of future cooperation.
With the use of this software, you have the capability to offer your customers instant support, which can assist them in understanding and utilizing your offerings and content effectively, while also serving as a tool for generating leads. By using live chat, you can:
- Help your customers navigate through your website
- Boost the performance and creativity of your agents
- Build rapport with your prospects and customers
- Offer immediate support to anyone on your website
- Provide support 24/7
- Prolong the time people spend on your site
Unlocking the full potential of live chat solutions is specific to each business, meaning that it can vary in its benefits for different businesses, even if they operate in the same industry. And this is only the beginning.
Top 11 live chat software solutions for real estate industry
There are numerous live chat software options available for real estate businesses, surpassing imagination. However, not all software is created equal, as the market is flooded with ineffective options that do not meet your requirements. Fortunately, we have extensively evaluated various software options and identified twenty exceptional solutions specifically tailored for real estate businesses.
1. LiveAgent
LiveAgent stands out as an exceptional option for real estate live chat. Contrary to other providers of live chat software who constantly aim to innovate, LiveAgent prioritizes personalization as a help desk software.
If you want to make a sale in the real estate industry, having the right approach to your customers is crucial, and LiveAgent offers the opportunity to achieve that.
The software is extremely user-friendly, efficient, and has an attractive chat feature that allows for immediate responses. Additionally, it enhances agent efficiency and enables your staff to deliver exceptional customer service with the help of a sophisticated CRM system.
By employing automation, smart routing, and chat invitations, your customers can be confident that the software will guide them to the most suitable agent who can assist them with any query, problem, or service requirement. Additionally, this software facilitates instant internal chat, chat distributions, and chat invitations without appearing forceful or intrusive.
It is a tool that enables the creation of a faithful customer following. It can be easily tailored to suit your brand, not just in appearance but also in terms of integration with third-party apps, customization of functionality, and editing various aspects of the service without requiring coding abilities.
2. Chaport
By following a step-by-step approach, the text can be rephrased as: Chaport, which is equipped with a variety of effective tools, is a simple live chat solution that numerous real estate businesses can take advantage of. Its user-friendly interface and robust functionality make it an excellent choice.
Chaport stands out for its sleek and user-friendly interface, which enhances the user experience (UX) and ensures ease of use for both customers and real estate agents.
Chaport is a remarkable chat plugin that can be integrated with nearly all websites. Its versatility is enhanced by features like automatic replying and group chat capabilities. Unlike many live chats that only support a few languages, Chaport can support up to eighteen languages, making it a truly versatile tool.
One of the best tools for small and medium-sized businesses is distinguished by its simplicity and affordability. It is equipped with a range of monitoring features, including reports, typing insights, and saved replies, which are quite intricate.
3. ClickDesk
Real estate companies are in search of user-friendly live chat software with high performance, like ClickDesk, which stands out for its efficiency, contributing to its popularity as one of the top choices for live chat.
Integrating ClickDesk with your website can be accomplished easily without the need for coding, and deploying the software is equally uncomplicated.
This software is highly notable due to its customization capability, allowing you to easily adapt it to align with the overall design of your website. It includes all the necessary tools and features that a real estate company requires to provide outstanding, quick, and dependable customer support.
The software is filled with map-related functionalities and offers the choice to send chat transcripts via email.
Even when your agents aren’t available, ClickDesk offers automated template response features for after hours so that you can continue serving your customers. Integration with your social media is also effortless.
4. Drift
Drift offers a distinctive approach compared to traditional providers of real estate live chat services. Instead of focusing solely on customer support, it incorporates sales and marketing strategies. By utilizing their webchat widget, you can effectively manage all your conversations, deliver exceptional customer support, generate valuable leads, and significantly boost conversions.
Drift comes with a range of features that cater to the needs of a high-end real estate website. These notable features encompass a wide variety of functions.
- Advanced geo-targeting
- Streamlined integrations
- Real-time and offline chat
- Fully customizable chat windows
- Simplified chat transfers and chat routing
- Simple AI bot features
- Direct booking
In addition to these, Drift has numerous other wonderful features. Unlike other live chat platforms that primarily concentrate on customer support, Drift prioritizes delivering the best possible experience for both you and the visitor.
The main focus of this live chat option is to generate leads, assist the sales team, and captivate your audience. Additionally, it has the ability to automate various mundane tasks, making it one of the top choices available.
5. Facebook Messenger
Facebook has been the most popular social media platform worldwide for quite some time. It is worth mentioning that it also provides a fantastic live chat feature that can be seamlessly incorporated into your website.
Facebook Messenger is widely used by many people as its official messaging platform, making it a popular choice for live chat software. While most of us are familiar with Facebook Messenger, its live chat option provides additional benefits. It enables direct engagement with visitors through a platform that is both familiar and trusted, ultimately enhancing your reputation.
While Facebook Messenger excels in simplicity and familiarity, it falls short in offering distinctive functionalities. It encompasses all the essential features like automatic replies, chat loading, and caching behavior, yet it lacks automatic reporting, monitoring, or geo-locating capabilities.
If you are running a smaller scale business and want a quick and familiar live chat plugin for your website, Facebook Messenger may be the simplest choice available. You can modify the appearance of your Facebook Messenger plugin with a few basic customization options.
6. FreshChat
FreshChat is a provider of real estate live chat software that is simple, sleek, and versatile. It offers interesting capabilities, with intelligent message routing being one of its main features. This means that it can effectively connect the appropriate consumer with the suitable agent in most cases.
One of the most consumer-friendly live chat options available is equipped with a key feature that aids businesses in reducing the time spent manually redirecting customers to the appropriate agents, a common issue in nearly all live chats. In addition to its routing capabilities, this option also offers automatic chat invitations and distribution.
The design is attractive, and it can be completely customized. Both the tool and the chat interface have a fully customizable GUI, allowing you to integrate it seamlessly into your real estate business. Additionally, it is equipped with botting capabilities, ensuring round-the-clock customer support, even in the absence of agents.
FreshChat is a live chat software that prioritizes automation, enabling users to automate various customer service tasks. The appeal of this software lies in its seamless integration and advanced customization options.
7. HubSpot
HubSpot, known worldwide for its live chat software, is highly beneficial in the field of real estate due to its exceptional functionalities and features that rival those of paid tools.
The software ensures maximum efficiency in all aspects, facilitating effortless integration and deployment. HubSpot is undoubtedly a highly sought-after live chat provider for small to mid-range businesses, both in paid and unpaid segments.
This software possesses chat invitations, chat distribution, and chat history, contributing to its attractiveness. Moreover, it facilitates contextual chat conversations by incorporating HubSpot’s CRM, which is also provided free of charge.
Customers won’t have difficulty using it because of its general ease of use and simplicity. Moreover, it possesses powerful tracking and reporting features, which contribute to its standing as one of the most company-friendly software.
Similar to all effective live chat software, it enables the usage of bots outside of regular operating hours and utilizes sophisticated AI and ML technology to ensure conversations are as personalized and contextual as feasible. The bots do not provide ambiguous or automated replies; instead, they cater to the needs of the customer.
HubSpot includes vital elements like scheduling, templates, and third-party integrations. You can begin using this free online real estate chat without any cost right away.
8. Intercom
There is no doubt that Intercom is one of the most intricate, complex, and powerful SaaS live chat solutions available in the market. It offers extensive adjustability, and its outstanding personalization features give you the ability to micromanage every aspect of your customer support.
Additionally, it is worth noting that it is one of the swiftest live chat alternatives available. It facilitates smooth interaction with potential customers and enables the conversion of prospects into clients by incorporating marketing, sales, and lead generation functionalities.
The features of fantastic data collection that it includes are visitor tracking, geolocation, and superb third-party integrations.
One of the most thrilling and distinctive aspects that Intercom offers is its ability to engage customers and keep them on your website by means of targeted messaging and interactive tours.
Intercom provides a comprehensive solution for the complex and sophisticated world of real estate, being used by industry giant Shopify.
Moreover, it is remarkable for branding purposes since you have the ability to personalize the chat’s appearance without compromising its speed.
9. LiveAdmins
The real estate industry is both profitable and intricate, requiring a tool that is lightweight, straightforward, and effective to support its operations. LiveAdmins, a powerful tool, has gained traction in the real estate sector due to its exceptional potential.
You have the ability to accomplish the following with LiveAdmins:
- Provide outstanding customer support
- Use a team of professional customer support agents
- Use your in-house real estate professionals
- Seamlessly integrate with your website
- Provide online and offline services
LiveAdmins offers a distinctive framework that customer service operators can use. This characteristic, along with the comparatively affordable cost of the software, makes it a perfect choice for smaller businesses with an internal team.
The operators who cover eight time zones and work for selected industries, including real estate, are real people, and there are over 700 of them worldwide.
As long as you have the software, you can utilize your agents to contact your prospects, in addition to the option of utilizing their in-house specialists.
10. LiveChat
If you want a live chat for real estate that is both advanced and user-friendly, intricate yet easy to understand, and captures leads without being aggressive, then consider using LiveChat. LiveChat is a customer service software that enables you to chat with your customers, capture leads, and increase your chances of making a sale simultaneously.
LiveChat is used by industry giants like McDonald’s, PayPal, and Mercedes-Benz, making it the top choice for such mega-corporations in different industries. This highlights the impressive versatility of LiveChat. Additionally, this tool is equally suitable for small, medium, and large businesses due to its scalability and flexibility.
LiveChat offers streamlined integration, communication, and user-friendly features, ensuring convenient and hassle-free utilization of this service. However, its ease of use does not imply simplicity, as LiveChat incorporates various advanced functionalities, including:
- Tracking geographical locations
- Automatic smart customer routing
- Selection of performance and monitoring options
- Simple branding and full customization
- Outstanding chat distribution, history, and reporting
- Screen sharing and fast responses
- Analytics and feedback gathering
- CRM
To say that LiveChat is the dominant force in real estate chat features would be an understatement. Its wide range of advanced features, customizable options, and exceptional performance make it an adaptable solution for the real estate industry.
11. LiveHelpNow
LiveHelpNow, a well-established live chat service provider, offers commendable live chat, security, and integration features. For the past decade, this software has undergone numerous enhancements, making it highly reliable. As a help desk software, LiveHelpNow facilitates meaningful interactions between your agents and customers, a vital aspect for real estate professionals.
Integration is made as smooth as possible, as coding knowledge or previous experience with such software is not required.
Deploying the software is equally uncomplicated as integrating it, and training your staff on its usage should not require more than a few minutes.
LiveHelpNow has a user-friendly GUI interface that can be easily used by both agents and customers. It has great customizability, enabling easy branding and adaptation. The outstanding security and encryption of LiveHelpNow ensure protection against unwarranted threats for both agents and customers. It collects essential data for further analysis while remaining intuitive and not annoying. This software is ideal for mid-sized companies that have the necessary resources to fully utilize its capabilities.
BONUS: Genius Ways to Use ChatGPT in Real Estate
Real estate agents are pondering ways to use ChatGPT in real estate that surpass its current entertainment value, considering the chatbot is still in its early stages. The focus lies not on whether the chatbot can deliver desired outcomes, but rather on figuring out how to employ ChatGPT for different real estate tasks.
As a real estate agent, what is the practical application of ChatGPT in commercial settings?
The current ability of ChatGPT to perform well depends on the prompt quality provided to the chatbot. However, our capacity to generate innovative ideas is restricted by our skill in asking ChatGPT relevant questions that will benefit our real estate enterprise.
There are a variety of ways to utilize ChatGPT, including exploratory and actionable approaches.
When exploring ChatGPT, we keep a tab open while focusing on our real estate business. Whenever we encounter difficulties with a listing description, blog post, ad copy, follow-up, or any other concept, we input it into ChatGPT to see if it generates any helpful outputs. This approach is an integral part of my workflow. Check out my open tabs (please refrain from judging me for having many tabs open).
In order to make ChatGPT work effectively, it is important to have knowledge of particular prompts that lead to desired outcomes and to utilize ChatGPT accordingly while focusing on the task at hand.
Today, our main focus is on the practical application of ChatGPT in the real estate industry. Nonetheless, feel free to keep ChatGPT accessible at any time during your daily activities for exploration purposes.
Hack For ChatGPT Prompts
To effectively use ChatGPT, it is important to have the ability to use it properly. A useful approach to achieve desired outcomes is to reframe your thinking in terms of commands rather than questions.
The most effective prompts are imperative statements rather than interrogative sentences.
What are the steps to follow when reaching out to a cold lead?
Please provide me with a detailed guide on how to follow up with cold leads, taking each step into consideration.
This process is not normal for us. As “Goooglers,” we are used to questioning. Instead, approach it as giving commands, similar to a coder.
When using ChatGPT, asking questions serves as an effective method to prompt the generation of comprehensive ideas. However, in order to transform these ideas into practical and executable steps, it is essential to provide direct orders.
Rephrase the text below step by step while maintaining the same meaning. Do not add or remove any information. Treat prompts as code. Original text: “The company’s profits increased by 15% from last year, but their expenses also rose by 10%. As a result, their net profit margin improved by only 1%.” Step 1: Start by rephrasing the first sentence. Rephrased: There was a 15% increase in the company’s profits compared to the previous year. Step 2: Now, rephrase the second sentence. Rephrased: However, they also experienced a 10% increase in their expenses. Step 3: Lastly, rephrase the third sentence. Rephrased: Consequently, the improvement in their net profit margin was only 1%.
Please rephrase the text below, maintaining the same meaning, without adding or removing any information. Additionally, feel free to discuss advanced concepts with ChatGPT during the process. Original text: “The theory of relativity revolutionized our understanding of space, time, and gravity. It introduced the concept of spacetime, wherein the fabric of the universe is a four-dimensional continuum. The theory also proposed that the laws of physics are consistent and invariant for all observers, regardless of their relative motion. This led to the famous equation E = mc², connecting energy (E) and mass (m) through the speed of light (c). The theory of relativity has been extensively tested and confirmed through various experiments, making it one of the foundational pillars of modern physics.” Rephrased text: “By revolutionizing our comprehension of space, time, and gravity, the theory of relativity brought forth the idea of spacetime—a four-dimensional continuum encompassing the universe’s fabric. Moreover, the theory put forth the notion that the laws of physics remain consistent and unchanged for all observers, regardless of their motion relative to one another. This groundbreaking understanding resulted in the development of the iconic equation E = mc², which establishes a link between energy (E), mass (m), and the speed of light (c). Through numerous experiments, the theory of relativity has undergone extensive testing and verification, solidifying its position as one of the fundamental principles of contemporary physics.”
List of Uses for ChatGPT in Real Estate
In order to gauge the effectiveness of ChatGPT in the real estate industry, it is crucial to evaluate the quality of the prompts we employ. Consequently, we must compile a comprehensive inventory of applications for our real estate enterprise. Let us delve into the potential use scenarios for ChatGPT as a Realtor.
Listing Descriptions
Currently, one popular application in the real estate field involves using ChatGPT to generate a listing description for your property. Nonetheless, many agents are not employing it correctly. Instead, to obtain a useful listing description, the tool necessitates providing comprehensive details about the property.
To ensure all the important information is included and emphasized, it is recommended to carefully input all the desired details into the listing description. It is advisable to review and edit the description instead of simply using a direct copy/paste approach.
Compose a description for a residence located in Marda Loop, Calgary, which encompasses three bedrooms and two bathrooms. Positioned on a tranquil street, this abode features a recently upgraded kitchen complete with granite countertops and a gas stove. Additionally, this remodeled bungalow benefits from a double garage. Emphasize the expansive backyard as well as its convenient proximity to shops and cafes.
Are you prepared to transform this listing description into a social media post? Simply request ChatGPT to create a social media post from this information.
Hey everyone! Check out this awesome description!
Improve Your Emails & Texts
If you find yourself in the process of composing a significant email and require the content and tone to correspond with your intended method, utilize ChatGPT to paraphrase your email.
Subject: Join our Team for an Immersive Experience! Dear [Recipient], I hope this email finds you well. I wanted to take this opportunity to reach out to you with an exciting opportunity that I think you should seriously consider. We are currently seeking new members to join our exceptional team, and your skills and expertise make you a perfect candidate. Our team is known for its unique and immersive experiences, and we believe that your involvement will not only enhance our work but also provide you with valuable growth and development opportunities. By joining our team, you will have the chance to collaborate with highly motivated individuals who share a passion for creativity and innovation. Our projects are specifically designed to challenge conventional thinking and push boundaries. Together, we can create compelling solutions that have a lasting impact. Moreover, our team takes immense pride in fostering a supportive and inclusive environment. We value diversity, and we believe that different perspectives lead to the most successful outcomes. You will have the opportunity to learn from and contribute to a team that celebrates and embraces individuality. So, why wait? Join us now and make a real difference with your unique skills. Take that leap of faith and embark on a truly rewarding journey with our team. Please reach out to me at your earliest convenience, and let’s discuss how we can move forward together. I am excited to hear from you and to explore the incredible possibilities that await. Thank you for considering this opportunity. I look forward to speaking with you soon. Warm regards, [Your Name]
Scripts Creation
When thinking systematically, reword the following passage without altering its meaning: “You may have scripts that you commonly use, but there are instances where you must modify them. It could be that you want to make them more straightforward, relatable, or unambiguous. Employ ChatGPT to generate phone scripts for your needs.”
Create a script for a phone call to request a price reduction from a seller in the real estate field.
Idea Generation
If you’re seeking ideas, ChatGPT is the perfect companion as it excels at generating ideas, making it a superpower tool in various industries.
What are a few marketing concepts that a real estate agent could consider?
What strategies can real estate agents use on social media?
What type of blog content yields the best results for real estate agents?
The following text will be rephrased step by step while maintaining the same meaning: Original text: “John and Sarah went to the store to buy groceries. They bought fruits, vegetables, meat, and dairy products.” Step 1: “John and Sarah visited the store in order to purchase groceries. Among their purchases were fruits, vegetables, meat, and dairy products.” Step 2: “John and Sarah decided to go to the store for the purpose of acquiring various groceries. Fruits, vegetables, meat, and dairy products were among the items they purchased.” Step 3: “John and Sarah made the choice to head to the store so that they could obtain different types of groceries. Within their shopping list were items such as fruits, vegetables, meat, and dairy products.”
What lead magnet ideas can real estate agents consider?
Blog Posts and Content
If you are the agent who constantly delays writing a blog about [topic], you are not alone. Like many agents in the real estate industry, we have a multitude of tasks such as ongoing deals, client inquiries, and buyer appointments that often take precedence over writing a blog.
If you have been delaying the writing of your blog post, ChatGPT can assist you in completing it.
Inclusive of SEO best practices, compose a fun and casual blog post with a word count of 500 discussing the optimal timeline and reasons for obtaining pre-approval for a mortgage prior to embarking on your house hunt.
Keyword Research
If SEO is a part of your real estate strategy, you will understand the importance of keyword research. However, conducting keyword research can be time-consuming and utilizing existing market tools for this purpose can be expensive. Why not let ChatGPT handle all of your keyword research for you?
Ways to generate keyword ideas for a real estate agent.
Copywriter
ChatGPT has made a significant impact in the field of copywriting, as it is currently one of the most noteworthy applications. While the benefits of using ChatGPT for enhancing copywriting are widely recognized, there are also some intriguing real-life examples of its utilization.
Instructions: Please rephrase the text below, maintaining the original meaning, without adding or removing any information. Original text: “Taglines” Rephrased text: “Taglines”
Captions on Instagram serve as a means to convey information or emotions through the use of textual content accompanying uploaded photos or videos.
Please rephrase the text below by breaking it down into step-by-step instructions while keeping the same meaning. Do not add or remove information. Text: “Our website page copy should be engaging and informative, providing valuable information to our visitors. First, we need to determine the main purpose of the page and identify our target audience. Next, we should create a compelling headline that captures attention and entices users to continue reading. Then, we should organize the content in a logical manner, using headings and subheadings to facilitate easy navigation. Additionally, we should use bullet points or numbered lists to highlight key points and make the information more digestible. Throughout the copy, it is important to maintain a consistent tone and voice that aligns with our brand. Lastly, we need to proofread the content thoroughly to ensure accuracy and clarity, correcting any grammatical or spelling errors. By following these steps, we can create effective website page copy that engages our audience and delivers the desired information.”
The process of optimizing a website’s conversion.
Copy aimed at increasing sales or persuading customers to purchase a product or service.
The process of writing emails and texts involves thinking in a logical sequence, carefully considering each step without adding or removing any information.
When composing advertising copy, it is essential to think in a systematic manner, ensuring that each step is considered and processed methodically. This involves taking the time to rephrase the text while retaining the original meaning, without introducing new information or omitting any existing details.
Prompt: Write a collection of 5 amusing Facebook ad catchphrases targeting potential homebuyers venturing into their first home purchase.
Newsletter Content
If you’re finding it difficult to create content for your monthly email newsletter, you can rely on ChatGPT to help you generate impressive content.
Compose an email newsletter regarding the present condition of the real estate market in Calgary, Alberta.
Customer Service
If you are seeking innovative methods to engage with potential customers and your existing clients, ChatGPT can be beneficial. This article provides valuable insights on utilizing ChatGPT for customer service.
We have a strong liking for the following prompt.
Please provide me with a list of 8 suggestions on how to impress my customers.
TikTok & Video Scripts
When it comes to content creation, the script is often regarded as one of the most challenging aspects. Moreover, finding ways to develop a humorous, informal, or grave script poses a dilemma. However, with ChatGPT, you can have an entire script crafted to suit your preferences, including scene setup and language choice.
Can you create a humorous TikTok script that highlights things to look out for during a home inspection?
ChatGPT Alternatives For Realtors
The AI tool, Writesonic, is emerging as a strong contender against ChatGPT due to its primary emphasis on creating SEO-optimized content for various platforms such as blogs, ads, emails, and websites.
Jasper has gained recognition in the real estate sector, but its content quality has been a major concern. However, thanks to advancements in AI models, Jasper’s content has shown significant improvements. Additionally, Jasper now offers various features tailored specifically for real estate agents, such as listing descriptions, real estate bios, ads, and more.
Perplexity is like ChatGPT, but it excels at providing source citations, which enhances the credibility of the results and enables users to delve deeper into the sources.
At YOU, AI is utilized to transform your search into a dialogue. In essence, you have the option to perform a conventional Google-style search or request a direct answer through the AI model.
This tool incorporates the power of storytelling, implementing best practices to ensure that your presentation maintains the proper flow in order to maximize conversion.