During online shopping, customers expect prompt responses to their inquiries. If they do not receive quick answers, they tend to abandon the shopping process. The objective of employing a live chat plugin is to assist website owners in promptly addressing customer questions. Live chat plugins function seamlessly on WordPress websites.
What is Live Chat Software?
The use of live chat software is an incredible resource that connects businesses with their customers, facilitating instant communication. It empowers customers to inquire and receive prompt responses from customer support agents, thereby enhancing the overall efficiency and seamlessness of the purchasing journey.
Are you aware that a significant portion, 44%, of customers believe that having live chat support while making a purchase greatly enhances their experience? Additionally, the majority, 77%, of buyers prefer engaging with a human representative before finalizing a purchase. These findings highlight the crucial role of live chat options in facilitating customers’ swift and assured buying choices.
Now is the perfect time to start considering the use of live chat software on your website, as it encourages customers to finalize their purchases by promptly addressing their queries and providing instant support and clarification.
Why is it advised to add live chat support on a particular website?
Live chat is renowned for its ability to meet customer satisfaction. The utilization of live chat plugins or software has a profound influence on marketing as it enables customers to receive immediate answers. By responding promptly, the likelihood of customers abandoning your website diminishes. Additionally, a definitive response provided through live chat significantly influences the customer’s purchasing decision.
Adding live chat support offers the additional benefit of decreasing cart abandonment and boosting sales. However, the choice of live chat software is crucial in determining these outcomes. Utilizing an inadequate live chat plugin can give visitors a negative impression of your website, resulting in customer loss and decreased revenue. Moreover, subpar live chat support may even require higher service charges. If your goal is to enhance sales, simply locate cost-effective and robust live chat software. Below is a compilation of recommended plugins that can greatly assist you.
Top 12 Live Chat Plugins for Business
1. Freshchat
Freshchat is a messenger app that has been specially created to provide excellent live chat support. This software offers a wide range of appealing features and enables you to engage in significant conversations with your customers through AI-powered bots.
The live chat plugin provides additional features such as app campaigns, timeline views, live profiles, and customizable bots for communication. It includes a free live chat support service for up to ten members simultaneously. The paid plan for Freshchat starts at $15 per user per month and requires an annual billing cycle.
2. Olark
Olark is a well-known live chat support tool that caters specifically to small businesses. This software is user-friendly, allowing for seamless integration into your WordPress site due to its simplicity.
Olark, similar to other live chat plugins, can be integrated with various services like Zendesk, Highrise, and Salesforce. It also allows connectivity with third-party mobile apps, enabling customer chat on the move. This plugin offers a simplified pricing structure, beginning at $17 per user per month, and they additionally offer a 14-day trial for live chat support.
3. Tidio Live Chat
The Tidio Live Chat app is designed specifically for small and medium-sized businesses, offering immediate customer support and addressing their top priority, which is quick responses to queries. By using Tidio Live Chat, you provide your customers with the most efficient and rapid method of communication – live chat in real-time.
By utilizing the tool, you can effectively cultivate leads, streamline tasks, and minimize the time needed for visitor communication. Seamlessly integrating the tool and widget with numerous CRM, eCommerce, and email marketing platforms is effortless.
To enjoy advanced live chat features, users are required to upgrade their plan to Communicator, Chatbots, or Mailing as Tidio provides a forever-free version that includes essential live chat, chatbots, and email marketing features.
4. LiveChat
LiveChat stands out as the leading live chat software, providing effortless installation and setup on WordPress. Its appealing live chat support applications, compatible with mobile phones, laptops, and tablets, enable seamless communication with customers at any chosen time. Additionally, this software facilitates the inclusion of post-chat survey forms for customers. Moreover, LiveChat seamlessly integrates with various services such as Zendesk, Google Analytics, CRM software, Email marketing software, among others. Notably, LiveChat’s exceptional feature lies in its remarkable speed.
The live chat feature is compatible with all devices and has a quick loading time. Additionally, there are various plans available for different types of businesses. The starter plan has a starting price of $16 per month, and every plan offers a 14-day free trial period.
5. SendinBlue
SendinBlue is a user-friendly live chat software that offers appealing features. Moreover, this chat plugin or software assists in addressing your audience’s inquiries and converting them into customers who make purchases.
SendinBlue provides a comprehensive marketing package, incorporating email marketing, CRM, and SMS. It features integrated email marketing and marketing automation. Similar to other live chat plugins, SendinBlue offers multiple pricing options, with the premium plan commencing at $66 per month.
6. LiveAgent
LiveAgent is a well-known and dominant software that combines omnichannel live chat and help desk functionalities. It provides an array of features including live chat, call center, time tracking, and email ticketing. Opting for LiveAgent can be highly advantageous, particularly if you lack a support desk system, as it serves as a comprehensive platform, simplifying your tasks.
Similar to other live chat plugins, Liveagent also has the capability to integrate with email marketing services and CRM. Additionally, it seamlessly integrates with all popular website builders, such as WordPress. Starting at $14 per month per agent, Liveagent offers affordable paid plans, setting itself apart as one of the few cost-effective live chat plugins available.
7. Intercom
The intercom software is versatile and can assist in audience engagement and improving conversion rates. This plugin includes live chat widgets for messaging services, enabling automation of customer interactions and engagement.
Intercom is more than just a live chat support software; it serves as a versatile tool for support, onboarding, user engagement, and marketing automation as well.
If you are solely seeking a live chat software, you will not be able to fully exploit the capabilities of live chat. However, if you desire your plugin or live chat support to accomplish all the aforementioned tasks, you will greatly appreciate this software. The initial price point for Intercom’s starter plan is $87 per month, which may be considered costly for small enterprises.
8. Chaport
If you are in need of free live chat support software, Chaport is a great choice. With Chaport, you can enjoy unlimited chats and notifications at no cost. Additionally, you have the ability to chat with up to 5 operators simultaneously.
Chaport offers live chat support applications for mobile devices, meeting all requirements. It also allows for third-party integration via Zapier. In addition to its free version, Chaport also provides a pro plan with enhanced features.
9. LivePerson
If you are looking to increase sales, you can give Live Person a try. It is a highly popular live chat support software in today’s scenario. This plugin enables you to engage with your audience not only on your website but also on various social platforms.
Although LivePerson can be used for small businesses, it is primarily designed for medium or large companies and can even assist in creating automated conversation flows.
10. Smartsupp
Smartsupp, a well-liked and cost-effective live chat support software, allows website owners to monitor visitor activity and observe the duration of their stay on the site. Additionally, it assists in monitoring user behavior and identifying barriers that deter potential customers from completing a purchase.
You can use this live chat plugin to monitor chat conversations in Google Analytics. It is compatible with several well-known eCommerce platforms like Magento, Shopify, and WordPress. Despite being free, Smartsupp offers a paid option starting at $8 per month, which is also reasonably priced.
BONUS: 8 TOP RATED LIVE CHAT PLUGINS FOR SQUARESPACE
Adding a live chat plugin can greatly enhance customer service and boost sales for eCommerce sites.
In this extensive guide, we will present and evaluate eight top live chat plugins available for Squarespace. We will analyze their characteristics, customer feedback, and additional aspects to allow you to make a knowledgeable choice while selecting a live chat plugin for your Squarespace website.
1. LIVECHAT
CORE FEATURES
The LiveChat APIs consist of various components such as the Chat widget JS API, webhooks, and more.
The ticketing system incorporates features such as private comments and ticket ratings.
Sales and eCommerce include various components such as pre-chat surveys, goal tracking, sales tracker, and more.
Supervising chat, assigning agent roles, and other activities fall under team management.
Various messaging channels, such as chat widgets, Apple Business chat, and more.
Customers have the convenience of accessing LiveChat for support from their preferred device, including a desktop computer, laptop, smartphone, or tablet, thereby enhancing their overall experience.
With integration to over 100 SaaS services and being the preferred choice for live chat solutions globally, LiveChat has gained the trust of over 26,000 businesses in 150 countries.
2. PURECHAT
CORE FEATURES
Notify users via SMS
Customizing widgets at an advanced level.
Mobile apps for iOS and Android.
Chat history transcripts will not have any limitations.
Analytics that are done and delivered immediately.
Tracking visitors
Actions and alerts that are based on triggers.
Integrating everything is important.
Pure Chat is a software designed for live chat which enables businesses to establish connections with customers and enhance their lead generation. It permits companies to monitor individuals visiting their website and promptly engage in conversations.
This offers the benefit of avoiding customer wait times for either phone calls or email responses from support representatives. Instead, customers can engage in live chats with authentic representatives and receive prompt answers to their inquiries.
Pure Chat also has the capability to retain the chat history, allowing your customer support representatives to access it for reference if needed. Additionally, this software provides information about the actions a customer is taking on your website, such as the pages they are browsing and their geographical location.
3. TIDIO
Tidio, a highly acclaimed live chat application, provides various features that aim to improve customer service and interaction. With its easy-to-use interface, customizable chat widget, and effective chatbot functionalities, businesses of any size find it a favored option. Whether you are a small company in need of an economical live chat solution or a larger corporation seeking a flexible and effective tool, Tidio may be the ideal choice to meet your requirements.
User-Friendly Interface
Tidio is highly acclaimed for its user-friendly interface, which enables businesses to effortlessly integrate the software with different platforms. This user-friendliness also applies to the chatbot feature, which proves highly beneficial for users in automating responses and efficiently managing customer queries.
Real-Time Visitor Tracking and Analytics
Aside from its chat capabilities, Tidio also offers real-time visitor tracking and analytics. This function enables businesses to closely observe their customer interactions, providing valuable insights that can be utilized to enhance their services and customer engagement tactics.
Excellent Customer Service
Tidio has received praises for its exceptional customer service. By offering a customizable chat widget and automated responses for off-hours, the software boosts customer engagement. This guarantees that customer inquiries are attended to, even when the team is unavailable, ultimately enhancing the overall customer experience.
Affordability and Value
Tidio offers more than just features; it also ensures value. With its affordable price, this software is ideal for small businesses. Despite its low cost, Tidio does not sacrifice features or functionality, as it provides a wide range of tools that aim to improve customer service and engagement.
Intuitive Chatbot Builder
Tidio provides a user-friendly chatbot builder that enables users to develop chatbots using pre-made templates. By utilizing these templates, these chatbots can effectively handle repetitive tasks such as order status checks and return processing, resulting in enhanced efficiency and allowing the team to dedicate more time to intricate responsibilities.
Scalability
The great thing about Tidio is its scalability, which enables it to expand alongside your business. There is no need to buy unnecessary features with this software, as it allows businesses to select the tools and features that align perfectly with their requirements.
4. ELFSIGHT
CORE FEATURES
Importing and exporting content.
Update automatically.
Editing in real-time.
Templates that are already built
Web forms/landing pages.
Elfsight is a Saas solution that enables users to easily integrate customizable website widgets with other solutions. More than 1,000,000 businesses currently benefit from this Saas solution, using it to gather leads, boost sales, and engage visitors.
Elfsight offers the benefit of being compatible with a wide range of websites. For instance, Elfsight can be seamlessly integrated with platforms like WordPress, Squarespace, Wix, Weebly, Drupal, Adobe Muse, Shopify, Joomla, BigCommerce, BigCartel, Webnode, Magento, Webflow, and many more.
5. POWR
CORE FEATURES
Templates that have been pre-designed.
Managing links.
Tools used for marketing.
Using the action of dragging and then releasing an object.
Integrations involving email
Managing content
One can integrate POWR, a plugin, with any website. The benefit of this plugin lies in its ability to identify users based on their account information, simplifying plugin editing for owners and inaccessible to others.
Since 2014, this San Francisco-based company has gained prominence as one of the most trusted cloud-based plugins worldwide, boasting a user base of over 8 million users.
It’s fairly easy to create an account or log in on POWR. There are four options available: creating new login details, logging in on an existing account, using Facebook to log in, or using any Yahoo account to log in.
Having an account at POWR is necessary as it enables you to access certain features, including the ability to view plugin data that is specific to you.
6. INTERCOM
CORE FEATURES
Tracking website visitors.
Transfering and routing
Chat that is initiated in advance
Pre-determined answers
The act of targeting specific geographical locations.
The branding can be customized.
Sharing the screen.
Integrating with third parties.
Known for its excellence as a conversational relationship platform (CRP), Intercom enables small businesses and business owners to cultivate customer connections utilizing tailored messenger-based conversations.
Shopify, New Relic, and Atlassian are among the prominent industry leaders who make use of this conversational relationship platform. You have the opportunity to initiate conversations with your customers using this plugin, engaging with them through chats, bots, or even sending personalized messages.
If you have visited numerous websites before, there is a good chance you have encountered Intercom being utilized for initiating conversations. The greatest advantage is that it is fairly straightforward to set up, similar to how you would establish Facebook messenger and begin chatting with friends.
7. FACEBOOK MESSENGER
In just a matter of minutes, you can commence utilizing Facebook Chat and begin engaging in communication with your customers.
By utilizing this plugin, you can ensure uninterrupted communication with your customers as it allows for the storage of enduring threads on Messenger.
Customers, at their convenience, have the option to initiate a conversation on the website and seamlessly transition to the mobile application to continue the discussion.
In order to access the comprehensive live chat capabilities for your website, it is necessary to subscribe to the business plan and make a payment. Nevertheless, Messenger does provide regular user accounts, but they come with restrictions. Consequently, numerous individuals and businesses are unable to benefit from the live chat functionality.
8. DRIFT
CORE FEATURES
Responses that are prewritten and ready to use.
Brand customization
Sharing the screen
Form that can be completed and submitted without an internet connection.
Transfer/Routing Please rephrase the text while keeping the same meaning: Transfers and routing
Geo-targeting is keeping the same meaning.
Integration with third parties.
Chat that is proactive
Tracking of website visitors is being done.
Drift is a top-rated conversational plugin that facilitates communication and engagement between businesses, individuals, and their customers. Remarkably, the plugin can now be utilized on Squarespace websites to generate an abundance of high-quality leads and boost sales effectively.
Drift stands apart from other lead generation or marketing tools by enabling businesses and individuals to engage with potential customers instantly using bots and artificial intelligence. Furthermore, with this plugin, you can conveniently schedule complimentary demos.
Drift was designed with marketers in consideration, as it offers a range of features including email management, website tracking, offline form utilization, customized branding, and in-app messaging for boosting sales. Additionally, Drift provides customizable live chat widgets for users.
Their pricing plans are quite reasonable. You have the option to begin with a minimum of $50 per month for the standard plan, and choose the pro version for $500 per month – it all depends on your needs and preferences.
