16 Best Free Live Chat Software for Websites in 2023

10. JivoChat

JivoChat, which is rated as the top mobile customer support app on the App Store, enables support teams to effectively manage chats from different platforms like websites, emails, Telegram, Facebook, and WhatsApp.

JivoChat also provides additional interesting features, such as:

• Color-coded chats
• Message sneak-peek
• Canned responses
• Hotkeys
• Proactive chat

The basic version is free but is restricted to the first five agents, while offering unlimited coverage for websites and chats.

11. Chatra

Chatra is a software for live chat that allows you to start conversations with visitors on your website automatically.

Customers can be notified when you respond through features such as read receipts and typing indicators.

One standout aspect of Chatra is its offline chat widget, which informs customers that your team is currently occupied but will promptly attend to their inquiries.

Chatra offers both a free plan that lasts perpetually and paid plans that include additional features.

12. OnWebChat

The primary goal of OnWebChat is to enhance customer satisfaction through its live chat service.

Some of its features comprise file sharing, shortcuts, and typing insights.

You have the option to maintain a customer knowledge base and monitor your customers in real-time, with only a chat app available for Android users to use while on the move.

The coverage of onWebChat’s free plan includes:

• 100 chats/month
• 1-year chat history
• Visitor monitoring
• Shortcuts, speech to text

It should be noted that the number of people who have tried and reviewed this tool is relatively small.

Nevertheless, if you find their offers and features appealing, it’s worth giving them a chance.

13. Userlike

Userlike offers both a free live chat software option as well as paid plans.

With the free plan, you get access to one widget and one seat.

The live chat window for both web and mobile platforms provides a range of features, including support for images and videos, options for feedback, and the ability to tag conversations.

You have the ability to tag conversations with topics and enhance their organization with conversation tagging.

Additionally, another advantageous feature is the ability to create pre-set messages for frequently asked questions.

Characteristics:

• Proactive chat
• Canned responses
• Offline form
• Customizable branding
• Integration capabilities
• Website visitor tracking
• Skills-based routing
• Auto-translation
• Omnichannel agent workspace
• Multimedia messaging
• Pre- and post-chat surveys

14. MyLiveChat

Agents using MyLiveChat have the ability to participate in multiple chat sessions simultaneously, with each session running in its own separate room tab.

It is possible to personalize the visitor popup messenger by incorporating your company logo and agent photo, which is great for aligning the live chat with your brand identity.

MyLiveChat comes equipped with a spell checker feature, which helps eradicate spelling errors.

You can start a one-on-one chat with your website visitors through the proactive chat feature, which is an exceptional aspect.

Additionally, there are other features present.

• Typing indicator
• File transfer
• Firewall support
• Geolocation
• Multi-language support
• Canned responses

15. Gist

Gist provides businesses with a comprehensive platform that consolidates their marketing, sales, and customer support endeavors.

The features provided encompass a live chat option, email marketing capability, as well as an extensive dashboard.

By utilizing its ABM, forms, chatbots, and automated scheduling on your website, you have the ability to convert visitors into leads and customers.

The standout features of Gist include:

• Analytics and reporting to track performance and customer interactions.
• Integration with various platforms, such as WordPress and Zapier.
• AI-powered chatbot.

16. Rocket.Chat

Rocket.Chat has been specially created to ensure smooth interactions with your customers, regardless of the medium through which they decide to reach out to you.

You have the capability to handle all customer interaction from a single central spot using this tool, regardless of whether it’s through phone, email, chat, or social media.

Every time, this platform ensures a positive experience by facilitating prompt responses to inquiries and monitoring interactions effectively.

Rocket.Chat has several important features.

• Omnichannel help desk solutions.
• CRM integration, chatbots, and machine learning apps.
• One team inbox for all client communication

More Live Chat Software 

Zendesk

Zendesk provides a live chat solution that is packed with features, quick to set up, user-friendly, and can effortlessly adapt to businesses of all sizes.

Our messaging platform is seamlessly integrated with Zendesk live chat software, enabling more meaningful conversations. By combining live chat with messaging, we provide enhanced real-time interactions while also allowing customers to have asynchronous conversations. This means that customers can pause a conversation on one channel and resume it on another at their convenience.

With Zendesk Agent Workspace, agents can easily navigate between channels and access all the necessary information to personalize interactions efficiently, as it enables all user interactions to be consolidated in one interface.

In addition, the software provides easy-to-operate automation tools that are built-in.

• A bot builder: Use the drag-and-drop tool to design custom, interactive conversation flows—no coding skills required.
• Zendesk bots: AI-powered chatbots help users self-serve by providing direct links to help center articles. If they can’t answer a customer’s question, AI bots will hand off the conversation to an agent (along with any existing context).

You can utilize Zendesk to link your business systems, including payment processors and third-party bots, with every conversation. Additionally, you have the option to enhance your capabilities by upgrading to Sunshine Conversations, an interactive messaging integration. With Sunshine Conversations, you gain access to advanced features such as personalized AI chatbots, proactive customer engagement through outbound notifications, and group messaging to connect relevant individuals.

You can enjoy a 14-day free trial.

Ada

Ada allows businesses to incorporate an AI chatbot into their live chat feature, surpassing the limitations of just providing answers to frequently asked questions (FAQs). Although using a chatbot specifically designed for FAQs is a convenient and economical method of automating live chat, Ada offers an alternative for companies seeking a more tailored chatbot solution.

Ada’s chat software is suitable for a variety of industries and is designed for companies of any size. It also has the ability to support multiple languages. Ada’s automated chat platform uses customer information, intentions, and interests to provide personalized answers, proactive discounts, and relevant recommendations in over 100 languages.

If you want to include a chatbot such as Ada in your live chat strategy, it is important to make sure that it can be integrated with your CRM or customer support software. This integration with a solution like Zendesk allows teams to achieve smooth transfers of conversations between the bot and agents, which is essential for a positive live chat experience. Additionally, it enables the management of chatbot discussions alongside other communication channels, as well as provides access to advanced routing options and analytics.

There is no option to access a free trial.

LiveChat

LiveChat is customer service software that operates in the cloud and offers live support, a ticketing system, and analytical capabilities. Similar to other live chat solutions, LiveChat aims to enhance customer satisfaction and boost sales by minimizing the need for customer emails and calls. The software includes a live chat application with various features such as notifications, inactive chat messages, chat tags, chat archives, and file sharing.

With LiveChat’s integration options, businesses can create tickets using platforms such as Zendesk directly within a chat. This feature enables businesses to effortlessly oversee customer engagement, ensure quality control, and supervise agents. Additionally, it helps businesses streamline their customer insights and enhance their customer service abilities in handling customer requests by keeping everything organized in a single place.

Two weeks of free trial period.

Acquire

Acquire is a comprehensive digital customer engagement platform that includes various features such as live chat, AI chatbots, secure co-browsing, and video calling. The platform provided by Acquire enables teams to promptly address intricate sales, service, and support concerns across multiple channels in real-time.

Acquire, like other chat software, allows businesses to offer support and gather customer information 24/7. It provides automation features to enhance sales and enhance the customer experience. Additionally, Acquire enables users to initiate video and voice calls, share screens, and co-browse through the live chat messenger.

There is no free trial option.

Genesys

Genesys assures that it will enable your business to effectively interact and convert a higher number of visitors, while also enhancing the efficiency and effectiveness of your support team. Their live support software provides standard live chat functionalities, including customization options to improve the appearance of your live chat widget. Genesys enables proactive targeting of website visitors and incorporates surveys to gather contact details before a chat commences or to assess customer satisfaction at the conclusion of a live chat session.

Genesys offers a distinctive capability of converting any live chat into a video session to enable visual demonstrations or consultations. Nevertheless, its reporting functionality is rudimentary and lacks advanced configuration options for specialized reports. Additionally, the software’s integration with downstream systems is restricted.

You can enjoy a complimentary trial for a duration of 30 days.

Userlike

Userlike is a software for website and mobile support, which operates on the cloud and facilitates real-time messaging with customers through their website, Facebook Messenger, or Telegram.

The features offered by Userlike encompass the capacity to create personalized chat buttons and modify the chat window according to your website’s aesthetics. Moreover, you can actively initiate chat invitations to your visitors, seamlessly switch between customer chats and video calls with screen sharing capabilities, establish pre-written messages for frequently asked questions and common scenarios, as well as obtain ratings on the quality of your service.

Userlike is chat and messaging software rather than ticketing software. In addition, live chat can be seamlessly integrated into your current lineup of business tools, customer support system, or CRM as an extra communication channel. Userlike also offers the option to connect with external ticketing software via its add-ons or the API. By leveraging the Zendesk and Userlike chat integration, you can easily transform conversations into Zendesk tickets, enabling you to conveniently monitor all customer interactions.

There is an available free version.

You can try it for free for a period of 14 days.

 Zoho Desk

Zoho Desk is typically included in the selection of leading chat providers, thanks to its embeddable chat widget. This platform allows businesses to promptly reply to customers as soon as they contact them.

Some of the features offered are customer happiness ratings displayed within the chat window, pre-written responses, and chat widgets available for all your brands. In case there are customer problems that require additional attention, the chat discussions can be transformed into tickets and directed to the appropriate department that can cater to their requirements.

You can try it for free for a period of 15 days.

Podium

With Podium’s Interaction Management platform, you can acquire leads directly from your website. The standout feature of Podium is its capability to transform web chat conversations into SMS messages. Nevertheless, this implies that users are obligated to communicate through SMS, even if they desire to prolong the conversation on your website.

Podium offers a helpful live chat app that provides various advantages. These include intelligent responses to automatically address frequently asked questions, such as business hours or store locations, as well as the ability to transfer conversations between multiple business locations. Additionally, you can personalize your chat widget with a greeting, avatar, or after-hours reminder.

Trial period of 14 days offered at no charge.

Birdeye

Birdeye offers an integrated customer experience and reviews software designed for businesses with multiple locations. According to Birdeye, their webchat solution allows companies to interact with website visitors immediately upon their arrival. Each conversation begins with the customer’s name and a legitimate phone number, allowing you to assist them with their inquiry instead of wasting time gathering contact information.

Birdeye also offers a live chat app which enables you to send text messages to customers once they exit your website, ensuring that you maintain contact. This software conveniently redirects the messages to their mobile phones, preventing any loss of communication. Additionally, you have the option to personalize chat icons, colors, and greetings to align with your brand image. Furthermore, you can utilize Google Analytics to gain insights into the behavior of web visitors who engage with your web chat.

No free trial option is provided.

Drift

Similar to other companies in the live chat software industry, Drift assists businesses in having customized conversations in real-time to establish credibility with customers and enhance revenue growth.

Drift enables the creation of playbooks to specifically target open opportunities upon their return to your website and direct them to their designated account executive. Additionally, within the chat window, you can immediately initiate a voice or video chat with your potential customer and promptly assess their suitability. Moreover, Drift’s live chat software informs the relevant sales representative whenever a target account visits the website, allowing them to join the chat without delay.

Drift’s website chat software, despite its numerous useful features, lacks forms for gathering customer information as it promotes real-time conversations.

There is no free trial option.

3CX

With 3CX, you can enhance your conversational experience using one of the leading live chat platforms. It includes essential features such as personalized chat greetings, comprehensive chat and call reporting, and seamless integration with Facebook, WhatsApp, and SMS messaging for omnichannel support.

The 3CX live chat support service stands out with its ability to seamlessly transition visitors from chat to voice or video chat. Additionally, visitors have the option to choose the specific department they wish to communicate with. The interface enables efficient handling of chats through a queue-based group system, ensuring that tickets are promptly assigned to the first user who responds to the chat.

The Free plan is accessible for up to 10 users.