In order to involve visitors on your WordPress site, it is necessary for your team to provide immediate assistance and customization options. By utilizing a WordPress live chat plugin, you can customize the shopping experience and assist customers throughout their journey.
Guess what? It’s easy to get started with a WordPress live chat plugin. Just like any other plugin, all you need to do is add it to your WordPress site and enable it.
Given the abundance of live chat plugins available for WordPress, it can be difficult to initiate the search for the most suitable ones.
We present you with 9 live chat plugins for your WordPress website, which are considered the best.
What is live chat for WordPress?
If you own a website and are serious about your business, it is crucial to recognize the significance of live chat.
The plugin operates in a straightforward manner: a common chat widget is positioned on the bottom right of your WordPress website. Your site visitors have the option to initiate a chat with you, or you can proactively engage them by sending chat invitations. Additionally, the widget can function as a contact form for offline messages or as a means for customers to subscribe to your mailing list.
Live chat software is suitable for businesses of any size as it helps them increase sales and enhance customer satisfaction ratings.
Usage
After the installation and activation of the plugin, you will be prompted to either connect to your existing LiveChat account or create a new account. Once the connection between the plugin and LiveChat is established, you will need to log into one of LiveChat’s applications, such as web, desktop, or mobile.
List of 9 Live Chat Plugins
Continue reading to know more about our quick list of the best WordPress Live Chat plugins. We can assist you in navigating the various options available.
Olark
If you are looking for a WordPress chat plugin, you might want to think about using Olark. When it comes to customizing your live chat widget, this is one of the top website chat plugins available. For a more personalized experience, you have the ability to alter colors and incorporate an avatar.
By using the chatbot feature, you can provide uninterrupted support to your customers and automate the process. Olark’s analytics offer guidance on effective strategies for retaining customers. Additionally, you can send personalized messages based on specific user interactions.
The following are the features of Olark: – Real-time chat – Customizable chat box – Automated messaging – Chat transcripts – Visitor tracking – Integration with other tools – Reporting and analytics
- Store chat transcripts in your CRM or Olark.
- Create custom pre-chat forms to capture customer details.
- Offer proactive support to customers.
- Improve operator performance with the help of their reports.
- Integrate with favorite tools in seconds.
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We appreciated that it was simple to grasp.
There are certain challenges when it comes to communicating with multiple customers that could have been improved.
Zendesk
The reason why Zendesk Chat is considered the top live chat WordPress plugin is because it seamlessly integrates with a smart knowledge base. This integration enables operators to quickly connect with website visitors and understand their concerns. Consequently, operators are supplied with appropriate solutions and can instantly boost sales.
Additionally, it provides thorough real-time reports on your operator’s performance, allowing you to enhance their approach. You can even automate the chatbot’s support experience and manage the chat volume.
The characteristics of Zendesk Chat.
- Create conversation flows with provisions for routing.
- Create a rich media experience with emojis and GIFs.
- Manage incoming chats anytime, anywhere with a mobile app feature.
- Customize chat widget as per your branding.
- Offer 24×7 support with chatbots.
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The starting price for this service is $49 per month.
What we found appealing about Zendesk Chat is its ability to support multiple languages, allowing for connection with customers worldwide.
There is no opportunity to preview the question before joining the chat, which means there is limited time to prepare an answer.
Tidio
Tidio is included in our list of the top chat plugins for WordPress because of its ability to build chatbots. This live chat tool enables you to reduce response time using pre-defined responses and smart chat routing. It assists your operators in keeping customers engaged by delivering focused messages on important pages.
In addition, it allows your operators to analyze visitor activity on your website for the purpose of simplifying proactive support. Moreover, it facilitates the scheduling of automated email campaigns, making it effortless to reach your target audience.
Features provided by Tidio.
- Create chatbots with a visual editor, such as the cart abandonment bot.
- Match your live chat widget with your website’s theme.
- Integrate with the top platforms to boost the functionality of your plugin.
- Manage incoming chats on the go with the mobile app.
- Incentivize customers to make purchases with personalized discounts.
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The price starts at $19 per month.
What stood out to us is the simplicity of its user interface, ensuring it is both enjoyable and effortless to use.
One possible improvement could involve including additional chat widget icons.
Drift
Drift is an exceptional automated live chat solution that can expedite sales for your business. It allows you to obtain more qualified leads and maintain a steady sales pipeline. By utilizing Drift Deal Room, you can centralize customer data to enable your sales team to provide personalized products and offers.
By obtaining actionable insights from customer behavior on your website, you can more easily provide a personalized experience and efficiently direct customers to the appropriate department, resulting in quicker problem resolution.
Characteristics of Drift
- Offer support with chatbots in multiple languages.
- Route chats to smoothen the customer journey.
- Use virtual assistants to streamline your sales pipeline.
- Deliver proactive messages to optimize the checkout process.
- Capture lead information with a pre-chat form.
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Ask the company to provide a quote.
The feature we appreciated was the ability to schedule Drift Meetings, which enable customers to book appointments with your sales representative.
One aspect that could have been improved is that it is not possible to conduct A/B testing with two bots at the same time.
Userlike
Userlike is an excellent option for your business, just like the other top WordPress live chat plugins mentioned on this list. The reason is that this website’s live chat plugin enables your business to proactively engage with customers in real time. Additionally, its user-friendly interface simplifies the learning process for your operators, making it easier for them to get started and use the tool.
Furthermore, it allows you to gather leads instantly and save them as potential customers for your sales team to convert at a later time. Additionally, you have the capability to monitor every interaction and access chat records to identify areas for enhancement.
Characteristics of the text:
- Create support operator groups for better team management.
- Forward chats with the context to agents.
- Create customer profiles when the pre-chat form gets filled.
- Integrate with your favorite CRM platform to store leads.
- Capture chat ratings and feedback to improve support.
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What we liked: It is packed with features such as filtering, smart notifications, and in-built dashboards.
There is room for improvement in terms of customization options.
Tawk.to
Tawk.to is a live chat plugin for WordPress that is ranked among the best. It provides high-quality live chat features without any cost. This free plugin enables you to monitor chats instantly and enhances your customer support. It also permits you to send proactive messages to customers and effectively capture incoming leads.
You can achieve success in connecting with leads, interacting with them in real time, and turning them into sales. This can be accomplished by meeting customers, partnering with operators, assigning them incoming chats, and effortlessly sharing knowledge to enhance the support experience.
Here are the characteristics of Tawk.to.
- View visitor activity on your WordPress website in real time.
- Offers 45+ language support to help you communicate with global customers.
- Answer incoming chats from your mobile devices with their app.
- Canned responses reduce your response time.
- Track customer sentiment and identify their pain points easily.
Pricing
It does not cost anything.
One thing we liked was its helpful chat translator feature, which enables you to provide support in multiple languages.
It would be helpful to have additional alerting notifications in order to ensure they are not missed.
Pure Chat
Pure Chat is a wonderful solution that you will encounter when discussing the best live chat WordPress plugins. Its installation process is simple and it has a user-friendly interface that is easy to understand. By using Pure Chat with Zapier, you can effectively engage with customers through its wide range of 1000+ integrations.
With its great personalization options, this chat widget allows for immense flexibility when branding. This tool enables you to have a comprehensive understanding of your operators’ actions and their customer interactions.
Characteristics of Pure Chat
- View real-time analytics to improve customer engagement.
- Integrate with InfusionSoft, Google Analytics, and HubSpot.
- Customize your live chat widget and match your website’s theme.
- Create automation workflows with Zapier.
- Offer support on your mobile devices.
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The cost begins at $39 per month.
What we appreciated about it is that it offers a wide range of customization choices and possesses a user-friendly interface.
The free plan they used to offer is no longer available.
LiveAgent
LiveAgent is a highly efficient live chat plugin that can be easily incorporated into your WordPress website. This plugin enables you to establish an omnichannel experience for your business by collecting all communications from various platforms and consolidating them in one location.
By aiding in routing chats to the appropriate department and utilizing canned messages to reduce response time, it facilitates quicker resolution of inquiries. Additionally, it enables the dissemination of files to both customers and team members.
Features that LiveAgent has.
- Send proactive chat invitations to know your visitors better.
- Monitor your visitors and create personalized conversation experiences.
- See what your customers are typing with a real-time typing view.
- Customize your live chat widget freely.
- Integrate with its native help desk solution.
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The price begins at $29 per month.
What we found appealing: It provides excellent package options for a ticketing system combined with live chat at different price ranges.
The spam filter could have been better as it is not entirely accurate.
LiveChat
By using LiveChat’s WordPress plugin, you have the ability to connect with them and respond to incoming questions.
In addition to conversing, you have the option to send customized messages according to various criteria. Furthermore, you can utilize the chat widget as a means of receiving offline messages or allowing customers to subscribe to your mailing list.
Feature-rich WordPress live chat plugin
LiveChat includes efficiency features like targeted messages that can automatically pop up on your checkout page if a shopper is inactive.
LiveChat’s personalization features outshine the competition as you have the capability to tailor colors and messages in alignment with your website. Furthermore, the option to establish diverse themes specifically for the mobile interface exists, while incorporating team photos for a more individualized engagement is also feasible.
In addition, it is easy to configure quick responses for recurring inquiries and utilize chat tags to simplify communication. To streamline your customer support procedures, you have the capability to manage numerous chat windows on various pages.
With LiveChat, you have the capability to offer customer support around the clock. Even when your team is not online, customers can still send you messages through the chat widget. Within LiveChat, all of their messages will be saved and can be responded to later.
Live Chat for WordPress website
One important aspect of this plugin is its compatibility with popular WordPress site builders such as Elementor Page Builder, Divi Builder, WordPress Page Builder, and Beaver Builder, among others.
LiveChat is compatible with any WordPress theme or template, and does not need any modifications to function properly.
Do you desire to engage with customers while they are browsing your WordPress store? LiveChat has collaborated with renowned ecommerce platforms such as BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.
Easy to customize and extend
LiveChat seamlessly integrates with a variety of popular third-party apps and services, such as Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, Salesforce, and more, spanning from email marketing to social media.
The product suite provided by LiveChat Software includes LiveChat, ChatBot, HelpDesk, and KnowledgeBase, offering solutions to businesses for managing communications, generating leads, and selling online. This enables companies to conveniently connect with their customers according to their preferences, regardless of time or location.
The company’s products are utilized by over 41,000 businesses hailing from 150 countries. The company’s customer base ranges from small, private companies to Fortune 500 enterprises, which includes renowned names such as PayPal, IKEA, Allstate, and CapitalOne.
THE TEXT ECOSYSTEM
The Text products ecosystem consists of: – LiveChat, a communication tool enabling live chats with customers. – HelpDesk, an online ticketing system suitable for small businesses and enterprise clients. – ChatBot, a bot framework for AI chat bots, with an official plugin page. – Knowledge Base, a public Help Center widget. – Open Widget, free widgets for websites, with an official plugin page. – Text Messaging Platform, a chat platform for innovative teams.
