Are you searching for the top live chat software for your business website?
Which software should you use when it comes to increasing your engagement rates instantly and closing sales quickly?
Is it possible to discover a user-friendly and effortless solution without wasting time on numerous trial softwares? Is the presence of a development team required in order to oversee the chatbox? Can certain aspects of the chatting process be automated?
This article aims to assist you in selecting the most suitable live chat software for your business. Rest assured, we will solely provide you with recommendations that we have personally tested, saving you the trouble.
Shall we begin?
Why Do You Need a Live Chat Software?
Having a live chatbox on your site can be really effective tool for website engagement . Using a live chat software, you can easily set up chatbox with triggers for:
- Customers spending a lot of time on the product or checkout page
- Customers adding products to their cart, but unable to pay for it
- Customers with high cart value to offer a coupon or discount
By setting up automated triggers, you have the ability to swiftly convert numerous potential customers. Once any of these triggers are activated, the chatbox will notify your customers. At that point, a Customer Service representative can step in and assist the customers in making a purchasing decision.
Best Live Chat Software
Let’s explore the top choices in the market as we understand the significance of selecting one of the finest live chat software for your business.
Live Chat
LiveChat is a globally recognized live chat software solution that stands at the forefront. Their free LiveChat plugin for WordPress greatly facilitates its setup and installation, making it exceedingly user-friendly. Consequently, we confidently endorse it as an excellent WordPress plugin suitable for any enterprise.
LiveChat can be utilized on various devices such as smartphones and tablets, allowing your support team to assist clients from any accessible device. It is ideal for remote teams or extensive support teams operating in multiple shifts.
In addition, LiveChat simplifies the process of including survey forms for obtaining customer feedback on your support team. In case you have unavailable support staff at certain times, you can also configure automated triggers to send replies to your customers.
The integration of the plugin with popular CRM software like HubSpot is advantageous for sending customized messages to customers through various marketing channels. Additionally, it allows for seamless integration with email marketing services including Constant Contact and SendinBlue.
Benefits
- Personalized Customer Support: through its AI support, LiveChat uses the customer’s activity and recent chat history to provide personalized help.
- Evaluate Team’s Performance: allows you to offer survey forms at the start/end of a live chat session to evaluate your team’s performance.
- Third-Party Integration: LiveChat integrates top services like Google Analytics and CRM software to save the stress of obtaining customers’ details in other systems.
Hubspot
You will receive excellent live chat software along with a high-quality Customer Relationship Management (CRM) tool when using the HubSpot WordPress plugin.
In addition to being a top WordPress newsletter plugin, HubSpot offers a comprehensive software that enables you to capture, segment, and automate your email list. If you are looking to enhance your email listing building efforts, it is highly recommended to explore their email marketing tools as well.
HubSpot’s most impressive feature is the ability to utilize their complete software suite for business expansion, with the added advantage of seamless integration across all solutions including their live chat plugin. This means there is no need for manual efforts to update your CRM when customer information is gathered through the chatbox.
Despite not being our top recommendation for a landing page plugin on WordPress, HubSpot offers a landing page builder that you can use to kickstart your project effectively, making it a truly excellent alternative.
You have the option to begin with the free version in order to evaluate the software or trust our recommendation and purchase the paid plugin.
Benefits
- Email Support Services: notifies you immediately a lead opens an email thread so that you can do proper follow up.
- Powerful Marketing Software: marketing platform that uses CRM analytics and blogs, and social media management to attract and convert more leads.
Sendinblue
Sendinblue, apart from being a well-known email plugin for WordPress, offers a wide range of features. In addition to sending automated emails, you can also utilize Sendinblue for sending SMS campaigns. Moreover, it includes one of the finest live chat software options as part of its complete marketing suite.
By providing a full marketing suite including CRM, SMS and email marketing, landing pages, and additional features, SendinBlue enables you to efficiently convert a higher number of website visitors into customers.
By directly incorporating the Sendinblue chatbox into its marketing software suite, it becomes effortless to capture potential customers and dispatch autoresponders, including welcome messages, cart abandonment recovery messages, price drop alerts, and other similar messages.
Benefits
- Cost Friendly Plans: SendinBlue offers FREE access to the software with unlimited contacts. The Lite plan of the Premium version is also cheap and starts at only $25/month.
- Fantastic Automated System: allows you to automate certain parts of the chat and email processes.
- Unique Marketing tool with SMS: with SendinBlue, you get to manage all your customer messages easily in one place.
- Different modern templates for Landing Pages: build your own custom design for your landing pages
Chatbot
ChatBot, which is a top-notch live chat software available, offers the opportunity to design chatbots with a complete sequence of autoresponder messages. The most impressive aspect is the availability of a user-friendly drag and drop visual builder to fashion the chatbot without the need for coding expertise.
In just a matter of minutes, you can launch your first chatbot using pre-designed templates. For instance, the eCommerce bot template can guide your customers throughout the entire purchasing procedure.
Not only does ChatBot offer industry-specific templates like coffee shop bot, recruitment bot, and restaurant booking bot, but it also allows you to use it without having a website. With ChatBot, you can create chatbots for platforms like Facebook Messenger chat and even Slack!
You can truly do limitless tasks with the chatbots you develop. Automating sales and customer support is a prominent application of chatbots. Additionally, you have the ability to design sequences to garner increased reviews for your Facebook Business Page.
Integrating ChatBot with LiveChat is a simple process if you wish to combine a chatbot with a live chat feature for your support team.
Benefits
- Round the Clock Availability: as you might have guessed, the chatbots are always available and offer a live chat support that is always accessible 24/7.
- Chat Analytics Tool: with the aid of its reporting and analytics tool, the chatbots can generate customer reports and provide necessary information to follow up leads.
- Flexible Connection with Third-Party Apps: allows smooth integration with popular apps like Zapier, WordPress, Facebook Messenger and Slack.
Tidio
Similar to ChatBot, Tidio is a well-liked chatbot software that enables the creation of robust automated chatbots using pre-designed templates, which can be customized with a drag-and-drop interface. By utilizing Tidio, you can automate repetitive queries, freeing up your support team to concentrate on more intricate matters.
This is a brief overview of why Tidio stands out as a top live chat software option.
- Automate responses
- Upsell to increase your average order value
- Automate order placement for abandoning visitors
- Use built-in satisfaction surveys
- Generate leads on autopilot
An exceptional characteristic of Tidio is the ability to monitor your customers’ real-time typing, enabling quicker responses to enhance overall customer satisfaction ratings.
Benefits
- Fast Live Chat Service: provides you with a customizable chat interface that’s supported by the browser, desktop, and mobile app.
- Email Marketing: uses an all-in-one communication platform to manage all your emails in one place.
- Automated Chatbots: allows you to set short-answers to questions, set up surveys, and obtain customer feedback.
Olark
Olark is a highly cost-effective option for live chat software. By simply incorporating the plugin into your WordPress site, you can promptly set up a live chatbox within a matter of minutes.
Similar to other leading live chat software options, Olark enables users to streamline sales and customer support tasks through the creation of pre-written responses. Although it may not possess the capabilities of a comprehensive chatbot, its automated workflows remain a highly effective feature.
In addition, you have the option to save and utilize chat transcripts at a later time, making follow-ups more convenient. Olark stands out with its exceptional co-browsing add-on feature, enabling you to observe your visitors’ screens and address concerns with greater efficiency.
In addition to Salesforce, Google Analytics, Slack, Mailchimp, and Zoom, Olark is compatible with several other well-known services.
Benefits
- Team’s Performance Management: with Olark, you can monitor how your support agents are being rated. You can also set the maximum number of chats per agent to go away when the limit is reached automatically.
- Integrated Services: allows you to connect Olark with other software for added features. For instance, you can integrate with Zendesk to do automated ticket creation and attach chat transcripts.
- Paid options for More Advanced Features: these include live chat translators and screen sharing.
- Real-Time Chat Widgets: when customers click on the live chat widget, you can expect to give satisfying answers without interrupting their normal browsing.
Freshchat
Freshchat by Freshworks is an exceptional live chat software available in the market. Although it may not have achieved the same level of popularity as some other alternatives featured on our list, in terms of features, it remains an excellent choice.
The product includes a user-friendly bot builder that allows you to generate personalized bots without the need for coding. These chatbots can be utilized to automatically gather information from visitors and route queries to the appropriate departments.
Freshchat consolidates all customer messages in a centralized location, regardless of their source, enabling your support team to promptly respond to inquiries and enhance productivity.
Benefits
- Omnichannel Platform & Priority Messaging: organize the inflow and outflow of messages by looking at site analytics such as customer’s average response time.
- Personalized one-on-one Chats: leverage available intel on who your visitors are to engage in conversations that they find very helpful.
- Real-time & Automated Responses: send triggered messages to website visitors based on their browsing activity
LiveAgent
If your business is in need of a customer support framework, LiveAgent is an excellent option as it is among the leading providers of live chat services.
LiveAgent is an omnichannel chat platform that offers live chat, email ticketing, voice calls, and social media responses all in one place.
The video chat support function plays a significant role in fostering a reliable customer-business connection, as it enhances trust and enables reaching out to a wider range of customers with the added benefit of multilingual support, offering more flexibility.
In addition, there is no difficulty in seamlessly integrating this live chat service provider with WordPress and leading email marketing services, CRMs, and other third-party apps such as Clockify.
You will also benefit from a comprehensive presence regarding issues that pertain to your business. The chat platform enables monitoring and offering responses to inquiries and feedback on various social media platforms like Twitter, Facebook, and Instagram.
Benefits
- Multilingual Support: supports multiple languages to aid chatting with customers all over the globe
- Video Call & Social Media Integrations: allows you to have face to face conversations with customers and handle all social media messages from one platform.
- Automated Ticketing System: with a help desk ticketing system integrated with Mails, Chat app, Twitter, and so on, you are sure to provide fantastic support to customers.
Chaport
Chaport is a highly recommended solution for start-up businesses seeking a live chat service provider to enhance sales and generate leads.
Chaport, similar to other live chat software, is compatible with various third-party apps such as Google Suite, Facebook, and HubSpot.
In addition, Chaport offers a forever FREE plan that includes boundless chat support, features for mobile and desktop apps, and a chat history plan for 30 days.
The free plan only allows for one agent, whereas the paid version offers the option of unlimited agents. Additionally, the paid version provides access to more features such as unlimited chat history, group chats, typing insights, and file sending.
The group chat is an essential feature that ensures customers receive the best possible response to their questions. In case you lack the necessary knowledge about a problem, you can simply forward it to others.
Additionally, the dashboard of this live chat provider is remarkable as it offers a comprehensive chat platform, allowing your support agents to address inquiries from various sources such as Telegram, Facebook, and more, all within a single interface.
Benefits
- Multilingual Chat Widget: you don’t have to worry about the language barrier because the site visitors will automatically see your messages in their language.
- Group Chats: your agents can work faster as a team by transferring chats to who’s better informed. You can also view other’s conversations in real-time.
- Omnichannel Platform: integrate all related apps to Chaport and answer all requests from the Chaport platform.
LivePerson
Based on the LivePerson website stats, approximately 70% of customer queries can be automated, leading to a decrease in the time spent on responding to messages and enabling more focus on productive tasks.
By utilizing BotStudio, it becomes effortless to create bots using personalized templates. Consequently, coupled with AI-powered assistance, these bots can proficiently interact with customers and offer essential details to boost sales.
Furthermore, LivePerson provides the opportunity to engage in interactive dialogues with customers not only through live chat but also through alternative channels such as Facebook or WhatsApp. As a result, your sales representative can work more efficiently and enjoy a well-organized work environment.
Benefits
- Automation: provides AI-powered chatbots that can work hand-in-hand with your support representatives to engage prospective buyers. This can also help to reduce the amount of carts abandonment on your site.
- Conversation Analytics: this allows you to know the average chat to sales conversion rate.
- MultiPlatform Messaging: enables you to manage and organize all messages from one centralized platform.
Smartsupp
The video recording feature of this chat platform is what you will appreciate the most. It allows you to monitor the activity of visitors on your website and gain a better understanding of their needs.
In addition to being quick, the setup and installation of the chat software can be easily done, and it can be integrated with specific third-party apps such as WordPress. Smartsupp is compatible with various other apps, including Shopify, Magento, and other e-commerce sites. Moreover, the live chat software aids in the assessment of your team’s performance and chat conversions by utilizing Google Analytics.
The software’s support for mobile apps is another enticing feature that might encourage you to give it a try. This means you can respond to your business customers even while walking or traveling on the bus.
Moreover, the dashboard allows for customization and the option to upload sales representative photos to their profile. Visual evidence holds greater credibility than written information, thus enhancing trust and fostering more personalized engagements.
Benefits
- Video Recording: helps you identify the exact point where the customer got lost or stuck on your website.
- Third-Party Integration: here, you have the leisure to either use the existing integrations for e-commerce platforms or build your own using the system’s API.
- Automation: send pre-customized but targeted messages to customers just at the point of rounding up their purchase.
Podium
By utilizing Podium’s top-notch video and web chat capabilities, you can ensure that every moment spent with customers is valuable and productive. Moreover, you can provide customers with an individualized chatting experience that fosters customer satisfaction and loyalty.
Customers can effortlessly display what they desire through video chat instead of struggling to provide a flawless explanation, which is another benefit.
Moreover, this live chat software enhances your sales performance through the facilitation of automated or scheduled feedback requests.
The chat platform offers a high level of interactivity, enabling you to handle all your tasks within a single window. Additionally, it provides the option for a team chat, allowing your sales representatives to collaborate and engage with potential clients and customers.
The team is cohesive, enabling you to conveniently communicate with all members simultaneously. Additionally, a no-contact payment option via text is available, facilitating seamless and stress-free deal closures. Clients simply need to click on the text link provided to make their payments, resulting in a mutually beneficial situation for all parties involved.
Benefits
- Video Chat, Web Chat, and Team Chat Features: with these features, you can be assured that your most qualified sales rep is the one attending to the customer. The video chat feature also boosts sales and builds long-lasting business-customer relationships.
- Automated feedback requests: you have the option of either sending automated feedback requests or asking the customers in real-time to know how satisfied they are with your services.
- Payment over Texts: this is one standout feature as it reduces the stress involved in concluding sale deals and making payments. Customers can now start payment processes right from the chat page.
