Are you in search of the top live chat software for ecommerce stores?
Live chat software is an inexpensive method of enhancing customer support and sales. Additionally, a trustworthy chat service boosts customer satisfaction and strengthens brand image.
Firstly, we will discuss the key features to consider when choosing a live chat solution for ecommerce purposes. Following that, we will present four top-notch live chat tools specifically designed for online stores.
The best live chat software for ecommerce stores
1. LiveChat
LiveChat is considered one of the leading live chat software for ecommerce, as it covers a wide range of customer support needs.
What are the best ecommerce features?
- 200+ integrations such as Shopify, Facebook Messenger, and UPS Delivery status
- Chat monitoring and chat transfer
- Two-way file sharing between agents and customers
- Filterable chat tags
- Canned responses
- Sneak peek
- Tracking ecommerce goals/ sales targets
- Pre-chat and post-chat survey forms
- Chat history that’s filterable
- Offline ticket form
- Extensive reporting and analysis
- Dedicated WordPress plugin for WooCommerce stores
This is the best live chat software for:
LiveChat offers various features and pricing plans to cater to different budgets. Its capabilities, such as goals and sales tracking, file sharing, analytics, and lead generation, make it highly suitable for ecommerce websites. Additionally, the ability to add the chat widget to an unlimited number of websites or apps is an added appeal.
2. Tidio Chat
Tidio Chat offers various features that can benefit your ecommerce website, such as a Shopify chatbot. This is a great choice, especially if you need AI intelligence as a substitute for agents.
What are the best ecommerce features?
- Sneak preview and live visitors monitoring (Premium)
- New incoming visitor notification (Premium)
- Chatbot templates (Premium)
- Easy-to-set automated messages targeting visitors based on activity type
- Unlimited chatting with chatbots with up to 100 unique visitors per month
- Integration with apps like Facebook Messenger, Zapier, and Shopify
- Dedicated WordPress plugin for WooCommerce stores
- Store visitor info such as tags, location, preferences, and more
- Email response for offline queries
- Up to 500 automated and scheduled emails per month
This is the best live chat software for:
For ecommerce websites that do not wish to invest in live chat services, the forever free plan provides all the necessary services to cater to small and even some mid-sized businesses. Additionally, it offers a majority of the essential chat services at highly competitive prices. Furthermore, it can be integrated into multiple websites as well.
3. Olark
Olark provides you with a simple way to communicate with customers. Their chat tools allow you to gain knowledge and enhance your skills based on every online interaction.
What are the best ecommerce features?
- Collects visitor details like location and device, maintains visitor history
- Chat transfers
- Chat transcripts
- File sharing
- Chat tagging for analytic purposes
- Automatically add chat events to Google Analytics
- Organize chat agents into departments and monitor activity
- Pre and post-chat survey
- Chat routing
- Canned responses
- Automate chat greeting, chat initiation on triggers
- Automate chatbox behavior based on visitor behavior
- Chat agent user roles – basic access and administrative access
- Enable desktop notifications of new chats
- Integration with Zendesk, Salesforce, Magento, BigCommerce and more
- Dedicated WordPress plugin for WooCommerce stores
- Add-ons for co-browsing, removing Olark branding, and visitor insights into social and professional profiles
This is the best live chat software for:
Olark is a suitable choice for any business aiming to expand as it aids in lead capture, sales growth, and live chat support. Additionally, it can be utilized on numerous domains.
4. Freshchat
Freshchat, a cloud-based CRM, maintains its focus on three clear areas when it comes to its operation.
- Conversion
- Onboarding
- Customer support
You will have the ability to reply to customers through web, mobile, or social media channels.
What are the best ecommerce features?
- Triggered messages or email campaigns based on customer-specific behavior
- Bots to help with lead generation
- Rich messaging to share files, videos, and FAQs
- Clearbit integration to know your customer without requesting for details
- Segment users based on geography or behavior for targeted action
- Reengage with users on mobiles with push notifications
- Chat routing based on agent competence and load
- Integration with top marketing and customer support software
- Co-browsing and screen sharing
- Smart plugs to pull information from Team Inbox to engage customers with context
- Chat transcripts
- Create a ticket from chats
- Conversion report, label report, and team performance report
This is the best live chat software for:
Freshchat offers four different plans that cater to businesses of any size, ensuring that no one is excluded. Even the free plan provides extensive features such as advanced messaging, agent groups, bulk actions, 100 campaign contacts, and more. Additionally, Freshchat offers APIs for custom integrations and the ability to scale using the Freshworks platform, making it suitable for large enterprises with high volume demands.
More Live Chat for Websites
Tawk.to
Tawk.to provides a live chat solution that has a variety of features including customizable widgets, real-time monitoring, and a mobile app for providing support while on the go.
When it comes to pricing, their free plan allows for unlimited agents, while the premium plans provide extra features such as chat scheduling and advanced analytics.
Benefits: Tawk.to is a solution that offers ease of use and extensive customization options. It can effortlessly be integrated into your website, resulting in enhanced customer experience and improved support efficiency.
Tawk.to effortlessly integrates with commonly used platforms such as WordPress, Shopify, Magento, and Joomla, ensuring compatibility. In addition, it connects to various CRM platforms such as Salesforce and Zoho, as well as helpdesk tools like Zendesk and Freshdesk.
Tawk.to is well-known for being user-friendly and having a straightforward setup process. Adding the chat widget to a website is as simple as copying and pasting a code snippet. Customization options allow users to modify the widget’s appearance, establish automated greetings, and configure triggers based on visitor behavior.
Smartsupp
Smartsupp distinguishes itself with its inclusion of video recording, enabling businesses to analyze visitor behavior in addition to having live chat support, canned responses, and visitor tracking.
Smartsupp provides a pricing structure that includes a free plan with basic features, as well as paid plans that offer advanced features such as video recordings, unlimited chat history, and integrations.
Smartsupp’s exceptional video recording feature provides valuable insights into customer behavior, aiding businesses in enhancing their websites and boosting customer support.
Smartsupp has compatibility and integration with various well-known e-commerce platforms such as Shopify, Magento, and PrestaShop. Additionally, it can connect with content management system (CMS) solutions like WordPress and Joomla. The platform is also capable of linking with customer relationship management (CRM) and helpdesk tools like Salesforce, Pipedrive, and Zendesk.
When it comes to ease of use, set up, and customization, Smartsupp is a platform that can be easily set up and personalized. It has a user-friendly interface and provides various options to customize the chat widget. Additionally, it offers an intuitive dashboard to manage chats and analyze visitor data.
Pure Chat
Pure Chat provides a live chat solution that is easy to use, offering customizable chat widgets, unlimited chat history, and visitor analytics as its features.
In terms of pricing, Pure Chat offers a free plan that includes essential features, while upgrading to the paid plan enables access to extra features like unlimited chats and real-time visitor analytics.
Benefits: By using Pure Chat’s user-friendly and robust platform, businesses can effectively offer personalized customer support and enhance user engagement on their websites.
Pure Chat has the capability to integrate with well-known platforms such as WordPress, Shopify, and Squarespace. It is also compatible with CRM tools like HubSpot, Salesforce, and Zoho, as well as helpdesk systems like Zendesk and Freshdesk.
Pure Chat is renowned for its simplicity when it comes to ease of use, as it offers a straightforward setup process and a user-friendly interface. Furthermore, the chat widget can be effortlessly customized to align with the design of your website, and chat management is made uncomplicated with a clean and organized dashboard.
Drift
Drift is a comprehensive customer engagement solution that combines live chat with chatbots, email, and video messaging to form a conversational marketing platform.
Regarding pricing, Drift provides a basic chat functionality for free in their plan, whereas their premium plans offer additional advanced features such as chatbots, email marketing, and video messaging.
Drift’s approach to customer engagement benefits businesses by offering a personalized experience and simplifying customer support processes through its multi-channel capabilities.
Integrations and Compatibility: Drift makes it easy to connect with your existing software ecosystem by integrating with well-known marketing, sales, and CRM tools such as HubSpot, Salesforce, Marketo, and Slack.
Drift offers a user-friendly interface and a simple setup process, along with customizable chat widgets and chatbot templates that can be tailored to your brand and messaging preferences, providing convenience in terms of usability, installation, and personalization.
Chaport
Chaport provides a solution for websites with a free live chat that is simple and clean. It offers features such as group chats, typing insights, and a chat widget that supports multiple languages.
Chaport offers a free plan that includes essential features, while the paid plans provide extra functionality like unlimited chats, detailed visitor information, and priority support.
Chaport’s user-friendly platform offers benefits such as effective customer engagement and enhanced user satisfaction through a free live chat service for websites.
Integrations and Compatibility: Chaport can be integrated with well-known CMS platforms like WordPress, Shopify, and Wix. Additionally, it is compatible with CRM and helpdesk tools like Salesforce, HubSpot, and Zendesk, ensuring smooth integration with your current software stack.
Chaport is renowned for its intuitive interface and straightforward setup process, making it easy to use and customize. The chat widget can be easily personalized, and the management of chats is made more efficient with a clean and organized dashboard.
Intercom
Intercom is a customer messaging platform that integrates free live chat for websites, chatbots, and targeted messaging to establish a unified customer support and engagement encounter.
Intercom does not have a free plan; however, they offer a 14-day free trial. The pricing of their paid plans depends on the features and number of users, and they provide options that are customized to meet the specific needs of different businesses.
Intercom’s comprehensive platform offers businesses the ability to provide customized support, proactive engagement, and targeted marketing campaigns using a single interface that includes free live chat for websites.
Intercom ensures seamless communication and data sharing across your software ecosystem by integrating with popular tools and platforms like Salesforce, HubSpot, Mailchimp, and Slack.
Intercom offers a user-friendly interface and a simple setup process, making it easy for businesses to use. Additionally, the platform provides a wide range of options to customize chat widgets, chatbots, and targeted messaging, enabling businesses to maintain a consistent brand experience.
Zendesk Chat
Zendesk Chat offers several features such as customizable chat widgets, offline messaging, and real-time visitor monitoring, making it a powerful and free live chat solution for websites.
Pricing: Zendesk Chat offers a free Lite plan containing basic features, whereas paid plans enable access to extra functionality like unlimited chats, chat triggers, and integrations.
Zendesk Chat’s benefits include its user-friendly platform, which allows businesses to enhance user engagement on their websites while providing efficient and personalized customer support.
Integrations and Compatibility: Zendesk Chat has smooth integration with well-known CMS platforms such as WordPress, Shopify, and Magento. It also integrates seamlessly with CRM and helpdesk tools like Salesforce, HubSpot, and its primary product, Zendesk Support.
Zendesk Chat is easily set up and personalized, featuring a user-friendly interface and numerous choices for customizing the chat widget. The platform additionally provides a user-friendly dashboard for managing chats and analyzing visitor data.
Factors to Consider When Choosing Free Live Chat Software
In the search for the perfect free live chat for websites, it is important to consider the following factors:
Ease of Use
For both your team and your customers, having an intuitive and user-friendly interface is crucial. The overall experience improves as the ease of use increases.
Features and Customization
When considering chat solutions, it is crucial to select one that aligns with the specific requirements of your website, as different solutions offer different features.
Search for customization options that can enable you to design a distinctive chat experience that specifically aligns with your brand.
Scalability
When your business expands, it is important that your live chat solution also expands accordingly. Select a scalable option that can handle the growth of your customer base and support requirements.
Mobile Apps and Accessibility
In order to accommodate a diverse audience, it is crucial to seek out a live chat solution that includes mobile apps and accessibility features, as accessibility plays a vital role.
Customer Support
When considering a live chat software provider, prioritize one that has a strong track record of delivering exceptional customer service, as it is crucial for resolving issues and ensuring seamless functionality.
Let us now examine some of the best free live chat solutions for websites that are available in the market, considering these factors.
