You’ve no doubt seen many websites that use chat boxes in the bottom right corner of the screen. How did they get there? How can you add one to your own site?
In this post, we will explore the extensive range of live chat plugins that can be used with WordPress. There is a plethora of choices to consider, making the decision-making process challenging. However, fear not, as we have discovered the ultimate top options suitable for any scenario.
We offer a range of options, including both free and paid ones, as well as simple solutions like allowing customers to get in touch with you via WhatsApp.
In addition, we will explore the reasons why utilizing a live chat feature is worth considering. Despite appearing extraneous, it possesses considerable effectiveness. Implementing live chat on your website can significantly enhance profits, reduce customer assistance duration, and strengthen your relationship with customers.
Let us initiate a conversation!
The 20 Best WordPress Live Chat Plugins in 2022
1. HubSpot Live Chat
HubSpot is a suite of software programs that serve as a CRM (customer relationship management). It is widely recognized among marketers and customer service professionals, offering a range of software solutions that encompass various aspects including email marketing and customer support.
Live Chat is one of the available programs, offering a wide range of impressive features such as the automatic saving of all conversations, mobile apps, and the integration of data with other HubSpot services.
HubSpot is a good option for individuals expecting future expansion of their website and seeking to handle all aspects within a single software program, particularly with its basic free plan.
2. LiveChat
LiveChat is a customer service platform that encompasses nearly all areas of chat customer support. It offers various advanced AI and automation features that can employ computer chatbots and direct inquiries to the most suitable customer service representative.
With a wealth of other features, the application is compatible with various platforms, such as Facebook Messenger, WhatsApp, and iMessage.
LiveChat is recommended for companies that have a support system centered around chat and can financially manage the $16/month starter plan.
3. SendInBlue
SendInBlue is primarily a marketing platform that offers a range of features such as email marketing, SMS marketing, CRM, landing pages, and live chat. Although its focus is more on marketing, it still provides several live chat options for customer support.
If you require a proficient marketing software package that provides live chat support, consider exploring SendInBlue.
4. ZenDesk
ZenDesk is a widely used customer service platform that offers various software packages, including a live chat function that can be integrated into any part of your website.
ZenDesk is an all-in-one management system that is specifically designed for users who prefer to handle all their tasks in a single location. This feature becomes particularly beneficial when users expect to interact with individuals through various platforms, such as engaging with them on Facebook and initiating a chat on their own website.
ZenDesk is an ideal option for websites seeking an integrated customer service plan, despite its relatively higher cost.
5. ChatBot
ChatBot is a service that specializes in chatbots. With its Visual Builder technology, you can effortlessly develop intricate chatbots with various pathways, as depicted in the above image.
Additional features of the chatbot include pre-designed templates for specific scenarios such as discounts or customer feedback, analytics for monitoring conversations, and the incorporation of Natural Language Processing and Machine Learning to consistently enhance the chatbot’s effectiveness.
If you are in need of a highly adaptable chatbot capable of handling various scenarios, consider exploring the capabilities of ChatBot, which surpasses many other alternatives with its advanced technology.
6. WSChat
WSChat, developed by ELEXtensions, is a live chat plugin for WordPress that offers an uncomplicated and efficient way to engage with website visitors in order to enhance conversion rates and address any concerns or objections.
Visitors have the option to initiate conversations, inquire about things, and receive real-time assistance by utilizing the chat widget. The widget possesses a user-friendly interface that facilitates communication with visitors, ensuring the provision of customer services that meet their expectations in terms of quality.
WSChat offers conversation history, statistics, and seamless integration with other products, ensuring a positive user experience. Additionally, it facilitates pre-chat forms, offline mode, chat routing, and agent assignment.
7. Olark
Olark is a live chat software service that aims to facilitate sales and provide customer support. It offers numerous features such as chat transcripts, personalized pre-chat forms, triggered messages, and offline “away” responses.
The pricing model is simple and this is a pleasant relief.
For anyone wanting to incorporate chat functionality into their website, Olark is an excellent option due to its affordable pricing and range of choices available.
8. JivoChat Live Chat
JivoChat is a business messenger that combines with different messaging systems such as WhatsApp, Apple iMessage, and Facebook. It offers numerous features such as real-time monitoring, chat log storage, chat transfer between agents, and smart triggers.
With a straightforward and inexpensive pricing plan, JivoChat is a suitable option for individuals who are on a tight budget.
9. Live Chat by Formilla
Formilla is a company that provides two services, namely live chat and marketing automation. Within their live chat service, there are a wide range of features available, such as real-time monitoring, multi-channel communication, and chatbots powered by artificial intelligence. Additionally, it allows users to send chat invitations specifically to particular types of visitors, such as returning or entirely new ones.
If you intend to use live chat to boost your sales and considering that their other product is concentrated on marketing automation, Formilla is an excellent option.
10. Freshchat by Freshworks
Freshworks is a customer service solution that specifically caters to enterprise needs. It offers a range of ten distinct software programs such as Freshdesk, Freshcaller, and Freshchat. While Freshchat is specifically designed for live chat, the rest of the programs cater to other customer service aspects like email support or CRM.
Although they are intended to be used together, it is also possible to use Freshchat individually. It offers all the expected features of a chat plugin, such as group chats, automation, proactive campaigns, and integration with services like Stripe or Salesforce. Additionally, there is a highly capable free plan available.
If you’re considering using one service to handle all your customer service and HR requirements, give the FreshWorks package of programs a try. They offer an affordable and robust solution.
11. Chaport
Chaport is an uncomplicated plugin that enables the addition of a chat function to your website. Unlike numerous alternative choices, it does not possess complex features and options, which makes it perfect for individuals seeking a straightforward and effortless method to incorporate chat support onto their site.
The text has already been presented in a clear and concise manner, without any additional information or removal of any key details. It encompasses a wide range of standard chat plugin features, such as automated replies, group chats, integrations, and chat logs.
If your goal is to find a cost-effective plugin that specifically caters to chat functions, consider Chaport.
12. Intercom
Intercom is a customer service platform that revolves around “conversations,” which encompass live chat, emails, product tours, and other features.
The app is designed in a way that is modern and well-done, giving it a personal and less formal feel compared to many rivals. It offers various features such as chatbots, product tours, integration with platforms like Slack and Facebook, as well as other tools focused on facilitating conversations.
If you have a larger budget and are seeking a more personalized approach to customer service, choosing Intercom is an excellent option.
13. Click to Chat
Click to Chat is a free plugin that allows you to link your WhatsApp account with your WordPress site, enabling users to be redirected to a specific WhatsApp chat upon clicking the button on your site.
Due to its popularity worldwide, WhatsApp is an ideal platform for providing customer support, serving both personal and business purposes.
Even though the plugin is simplistic and serves only one purpose, it is still quite beneficial. If your users frequently use WhatsApp, it might be worth experimenting with!
Best Free Live Chat Plugins for WordPress and WooCommerce
14. Tawk.To Live Chat
This is a fantastic tool that is both free and can be used to add a live chat option to your store. By utilizing the Tawk.To Live Chat plugin, you can constantly stay connected with visitors to your site. It’s an effective means of generating sales leads, as many potential buyers prefer to chat with you before making a purchase. With this plugin, you have the ability to assign multiple support agents simultaneously, serving multiple customers at once. Additionally, it simplifies connectivity by enabling login through your mobile device.
By thinking step by step, you can enhance your understanding of how customers’ preferences are influencing the development of your products. Moreover, enabling customers to obtain accurate information about your products via live chat will increase the likelihood of conversion. Presented below are a set of tips aimed at optimizing your WooCommerce conversion rate.
The Tawk To Live Chat plugin allows you to effectively handle your customer engagement strategy for various sites and customers. You can easily manage all your different websites from one dashboard. It works well with most modern web browsers and mobile platforms. Additionally, it smoothly integrates with WordPress and ensures you can promptly address your customers’ inquiries.
Features of Tawk.To
Here is a quick overview of the range of features offered by Tawk.To to assist you in setting up a beneficial live chat option on your website.
Easy installation and configuration
First, you can install this plugin from the WordPress repository. After that, you can go to the plugin settings page and access your Tawk.To account. From there, you can choose the chat widget and personalize it to suit your site’s needs. Once you complete these steps, you are finished!
Completely free
If you are starting your business, it can be a great relief to know that it is completely free. Additionally, you have the option of purchasing a paid add-on to remove the branding from the chat widget.
Good online support
Tawk.To provides excellent online support 24/7 via email and chat, ensuring that you can receive assistance whenever you require it without any concern.
Great flexibility
You have the flexibility to place the chat widget on any desired page using this feature. You can utilize a shortcode to control the widget on particular pages.
Great design options
You have the ability to make the widget more appealing to your users by customizing its color, content, position, and more. In addition, Tawk.To provides approximately 27 language options for you to choose from.
Schedule the display of the widget
If it is not feasible for you to provide chat support 24/7, you have the option to schedule the widget’s display. This allows you to inform your customers of your online availability in a transparent manner.
Unlimited agents
With Tawk.To, you have the ability to add as many agents as you want to your account. This feature ensures that you can effectively manage customer inquiries even when there is a high volume. Additionally, Tawk.To provides the option to categorize your resources. This means that if you want to separate pre-sale queries from other types of support queries, you can easily do so.
Hugely popular
With its extensive documentation and prompt support, the Tawk.To Live Chat plugin has gained popularity in its class on the WordPress repository, with over 100,000 active installs.
15. 3CX Live Chat
The text below provides a step-by-step rephrasing while maintaining the same meaning: 3CX Live Chat is a plugin that is available for free and provides unlimited chats without any pricing based on the number of users per month. Setting it up and using it is extremely simple, and its unique feature lies in its capability to convert your website communication from live chat to multichannel.
The WordPress plugin is compatible with 3CX StartUP and provides additional features not found in other live chat solutions. Installation is simple and free, and the plugin allows web visitors to initiate calls or chats directly from the chat box. The calls are made through the browser, eliminating the need to dial phone numbers, and there are no charges for both users and website owners.
It additionally enables agents to receive messages from websites in 3CX’s web client and smartphone apps.
With 3CX StartUP, you have access to a user-friendly Web Client that allows you to personalize your chatbox and handle incoming chat messages or calls. Additionally, you have the option to synchronize with Facebook and SMS in order to manage FB messages or texts from the same platform. As a result, agents can conveniently log in to a central hub to receive all customer communication, enabling them to take control of chats, transfer them to other agents, and mark conversations as resolved.
Key Features
- Elevate a chat to a voice or video call at the touch of a button
- Answer live chats from the web, iOS and Android apps
- Assign chats to a particular agent, or have groups of agents answering
- Integrate your Facebook Business page to receive both live chat and Facebook messages to the same interface
- Desktop notifications
- Pop-out chat box
- Easy to use interface
- Customizable design
- No advertising or powered by link
- No monthly subscriptions needed
- View missed chats and chat history Geolocation option to view the location of visitors
16. Tidio Live Chat
Tidio provides an excellent solution for maintaining communication with your customers and visitors to your website. It goes beyond just a chat window for answering customer inquiries and actually facilitates engaging with your site visitors. By using this feature, you can effectively generate leads and potentially convert them into customers. Furthermore, you have the option to use this plugin without needing to register or create an account. It also enables you to personalize the color choices for your chat widget in order to match your site’s color scheme.
Interesting features
Let’s take a look at the features of Tidio, which is currently one of the most useful free WordPress live chat plugins, offering a few additional features in its free version.
Follow leads easily
By initiating a chat at any given time, it helps you engage with visitors and potentially increase conversions on your store. Additionally, tracking your site’s visitors can provide valuable insights.
Great customization options
The plugin provides two pre-designed options. Subsequently, you can effortlessly modify the color schemes to match your website’s needs.
Manage offline messages
If it is not feasible for you to provide round-the-clock live chat support, you may need to handle customer inquiries differently. This plugin allows you to present a form, enabling your visitors to submit their queries via email. Despite the slight delay, you can reply to the inquiry and attempt to nurture the potential business in that manner.
App for mobile devices
Tidio provides a special application for both mobile devices and desktop browsers.
Unlimited agents
By allowing you to add an unlimited number of agents, this feature ensures effective handling of live chat queries, including as your customer base continues to grow.
17. JivoChat Live Chat
With a wide range of features, this WordPress live chat plugin enhances the overall perspective. It allows your audience to engage with you in real time and includes a callback feature, which can be useful for customers who prefer phone conversations. Moreover, it helps you gather customer engagement from various channels, including social media sites. Additionally, the automatic translator makes it convenient for interacting with customers and visitors worldwide. Overall, due to its impressive features and increasing popularity, this plugin stands out as a strong contender compared to the other options we discussed.
Features of JivoChat in a glance
Please have a look at this option as it offers some of the most fascinating features.
Convert leads
By providing the option to initiate a chat with your website visitors, it allows you to increase conversion rates by converting leads into sales. Additionally, it includes a callback feature, allowing visitors to request a callback directly through the chat window. This feature can enhance the site experience for certain users.
Include social media conversations as well
JivoChat also offers a distinctive feature where it aids in integrating user communications from various social media channels, namely Facebook, Viber, and Telegram.
Automated responses
By analyzing the common queries you receive, you can easily set up automated responses to engage customers using the widget without any delay.
Instant translation
This one instantly translates messages from both sides (admin and user), so that there are no lapses, making language not a barrier.
Option to view what visitors are typing
By seeing what users are typing before they send the message, you can better prepare for your responses.
18. MyAlice
MyAlice is a tool that enables you to efficiently manage customer support and sales initiatives. With a centralized dashboard, you can conveniently access customer conversations from various channels including Facebook, Instagram, Telegram, and more. Providing live chat support to your customers and promptly resolving any issues they encounter becomes effortlessly achievable. Moreover, this tool aids in automating repetitive tasks in order to enhance your team’s response time.
By selecting the Free plan, you will be able to enjoy various features including limitless customers and channels, a maximum of 3 agents, a cap of 100 bot sessions each month, and effortless integration with WooCommerce.
19. Live Chat by Formilla
This is another chat plugin that provides a wide range of features for efficiently tracking customers. It offers a more detailed visitor tracking feature compared to the other options we have discussed in this article. You will receive plenty of information about the site visitor, including their country, the last web pages they accessed, and their IP address. This information will enable you to approach them more effectively. Additionally, it offers advanced customization features and the ability to save pre-set responses. You can have multiple support agents to handle even a large number of customer queries. Setting it up is quite easy, and you can try it out for your WordPress site or WooCommerce store.
20. Txt.me
Txt.me Live chat software provides backup communication transports such as email, Whatsapp, and other messengers. Most live chat platforms lose their functionality once the visitor closes their browser, which is a drawback. However, with txt.me, your visitors can continue their chat through Whatsapp, other messengers, or by exchanging emails.
Txt.me checks all potential methods of communication with a client when an operator sends a message, and selects the most suitable one based on the client’s current reachability. This exemplifies the essence of omnichannel customer support software, as it allows clients to engage with operators using various channels, with all communication consolidated seamlessly and without interruption.
If a message is received from a visitor through the chatbox on your website, txt.me advises that the response should be given through the same chatbox. However, if the visitor decides to send an email, the response should be sent via email as it is the chosen communication channel by the client.
Various rules are implemented to govern communication and events that prompt channel priority changes. These functions of automated message routing are accessible to all clients. Additionally, privileged customers can avail private phone numbers and customer support email addresses.
What Is WordPress Live Chat?
Live chat is an app that allows visitors to your website to engage with you directly and in real time, just as the name suggests.
This can be advantageous or disadvantageous for you.
You can benefit from it as it allows you to quickly respond to any inquiries and guide the visitor towards completing a desired action. Furthermore, it presents your business in a positive light by showcasing your responsiveness.
This is sufficient to instill a sense of confidence in a potential customer, prompting them to make a purchase.
Running a small eCommerce website that covers different time zones can be quite challenging due to the constant need to be available to answer inquiries in a live chat at all times, day or night.
Key Features of Live Chat
In order to provide a comprehensive experience, a good WordPress live chat app should possess certain characteristics.
If these features are available, it would be beneficial, but they are not necessary.
The information that needs to be maintained is the inclusion of steps in thinking and the instruction to rephrase the text without changing or removing any information. Steps to consider while rephrasing the text: 1. Analyze the given text and understand its meaning. 2. Begin rephrasing the text without altering the information. 3. Maintain the original sentence structure and wording as much as possible. 4. Make sure the rephrased text conveys the same meaning as the original.
Eye-catching Design
In order for the live chat app to be suitable for your WordPress theme, it should also be distinctive enough to attract attention. Several live chat apps offer pre-designed templates, while some give you the option to customize the look according to your theme.
Native Integration
If you are relying on an app for customer service, it is important to have confidence in its reliability. Native integration signifies that the app has been specifically developed for WordPress and can function without the use of APIs or third-party apps.
Ticketing System
If you want your live chat function to go beyond just answering quick questions, incorporating a ticketing system can be beneficial. By being able to create tickets to monitor queries, you can ensure that no issues are overlooked and customers can follow up using ticket numbers as needed.
Chat Surveys
Integrating a survey into a website through a chat app enables businesses to assess customer satisfaction, gather feedback on quality and service, and obtain valuable business intelligence in a fast and effortless manner.
Proactive Greetings
Having proactive greetings in chat apps is a positive aspect. It is beneficial to have a polite app that offers assistance without being intrusive. It is equally crucial to have the ability to personalize these greetings.
What to Look For in a WordPress Live Chat Plugin?
When selecting a live chat plugin, what factors should you consider to meet the above mentioned ideal standards?
The following elements are considered essential for any WordPress live chat plugin.
Easy to Use
When using an app for a significant amount of time, its ease of use is of utmost importance. Ideally, you should have a straightforward chat application that can be easily incorporated into your website, as well as a user-friendly app specifically designed for chat purposes.
Responsive Design
As web usage is gradually moving towards mobile devices, it is crucial for your chat application to be just as adaptable as your website. It must be able to function seamlessly on all types of devices and screen sizes, as failure to do so may disrupt the user experience.
Customizable Design
In order for a chat app to distinguish itself, it is crucial to have some kind of customization available that allows it to seamlessly integrate with your WordPress theme. The minimum requirement should be the capacity to alter colors and fonts in order to uphold the chat’s branding.
WordPress Hooks or App Integration
If you use programs like SalesForce, MailChimp, ZenDesk, or other applications, it can be helpful to have the ability to connect your chat app to them. Certain chat apps have built-in compatibility, while others require the use of an API.
Automation
A WordPress live chat app that is considered good will incorporate automation to welcome users and be compatible with triggers. Since not all users want immediate engagement, implementing smart triggers to displayed the chat upon an action can be effective.
Chat Dashboard
It is also important to consider having a dashboard that allows you to handle chats, access tickets, and refer to past chats. Efficiently managing previous conversations is frequently necessary, so having a reliable method is crucial.
Live chat plugins are extremely beneficial tools for WordPress site owners as they enable easy communication with both current and potential customers. Setting up a comprehensive live chat option can be accomplished with numerous free choices. These plugins not only connect you to your audience but also assist in making informed marketing and sales decisions. Hopefully, this list of live chat plugins for WordPress and WooCommerce aids in identifying the most suitable option for your site.
