Utilizing a WordPress live chat plugin enables you to deliver swift, tailored, and effective assistance to both existing customers and potential leads visiting your website.
Today, customer service of this kind is crucial. Nobody desires to endure a wait of over 30 minutes on hold, only to be informed that they are the next customer in line, or to send an email and receive an automated reply 48 hours later. Customers expect to communicate with you according to their preferences and at their convenience – failure to do so may compel them to seek assistance from an alternative website.
If you are among the 43% of internet users who have a WordPress website and require live chat functionality, this guide is designed to assist you. We will discuss more than 15 WordPress live chat plugins that can help you interact with visitors and provide efficient and prompt support, along with other benefits. Later on, we will determine the top live chat plugin.
Best WordPress Live Chat Plugins
1. HubSpot WordPress Plugin
Ideal for: Streamlining customer support tasks and capturing potential leads automatically.
In addition to live chat, HubSpot’s WordPress plugin offers forms and pop-ups, CRM and contact management, email marketing, marketing automation, and reports and analytics. Furthermore, HubSpot seamlessly integrates with more than 500 other tools.
Aside from the aforementioned features, the plugin also enables the integration of chatbots that can operate round the clock on your website. This enables you to automate parts of your support system, such as using chatbots instead of representatives to answer frequently asked questions. Additionally, it allows you to provide assistance to visitors even when your team is not available, such as during sleeping hours. The installation of HubSpot’s WordPress plugin is straightforward and applicable to all plans and products.
2. Tawk.To Live Chat
Ideal for: Engaging with customers across all devices.
You can utilize Tawk.To without charge to oversee live chat and actively communicate with users on your website in real-time. It facilitates interaction with visitors regardless of whether you are using a desktop or mobile device. Additionally, you have the option to employ free iOS, Android, Windows, and Mac OSX applications to connect with customers.
To begin using Tawk.To, simply create a free account. The plugin offers a versatile dashboard that allows representatives to access various websites and collaborate with other representatives while handling live chat inquiries.
3. Pure Chat
Best for: Customizing your live chat widget
Pure Chat allows you to fully customize your live chat widget. You can receive complete transcriptions of conversations between representatives and customers, and also set up automatic triggers for visitor actions to enhance the efficiency of your support service.
Make a choice on whether to enable an offline indicator for your widget, which notifies customers to contact support via email or return later. Additionally, your website includes analytics and visitor tracking features to enhance your understanding of customer behaviors and requirements.
4. Better Messages
Ideal for: Incorporating live chat functionality into BuddyPress or similar online communities.
BP Better Messages, now known as Better Messages, simplifies the process of incorporating live chat onto your website. Initially created for BuddyPress, this tool is perfect for fostering community engagement and offering customer assistance.
You have the option to either create chatrooms or engage in private conversations with your visitors using Better Messages. Additionally, you can arrange audio or video calls with individuals or groups. These chats allow users to share emojis, links, videos, and various other forms of media.
5. Tidio Live Chat
Ideal for: Building chatbots using a user-friendly drag-and-drop interface.
When you install the Tidio plugin on your WordPress site, you will not only receive live chat functionality but also obtain additional communication channels like chatbots, email marketing, and Messenger.
Use the Email Automation feature of the plugin to send campaign content to your visitors via email when they exit your website or finish a live chat. Additionally, customize the appearance of your widget to match your branding.
Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- Integrates with many popular tools, such as Zapier, Hubspot, and Google Analytics.
- Allows you to reroute conversations to different agents, so your customer can receive the most relevant help.
- Ability to automate questions based on the common questions asked by customers.
- You can connect your live chat, email, Instagram, and Messenger apps into one, allowing easy access and control from one central place.
6. LiveChat
Ideal for: Centralizing the management of live chat, chatbots, Messenger, email, WhatsApp, and SMS messages.
With LiveChat, your team can send personalized messages to visitors through proactive chat invitations. Enhance productivity by handling multiple chat sessions simultaneously and utilizing canned responses for frequently asked questions. Additionally, representatives can share links with visitors through live chat, providing access to knowledge base articles, directions, product information, and other resources.
You have the option to choose which pages of your website incorporate live chat widgets, including the checkout page, if desired. LiveChat can easily integrate with services and apps like HubSpot CRM for a seamless experience.
Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- 200+ Integrations are available. These include apps for ecommerce, WooCommerce, analytics, and more.
- Rich messaging, allowing you to send more personal and intuitive messages.
- Chat transfer, making it easy for agents to transfer messages to a more relevant agent.
- Agent reports, helping you monitor your agents’ performances.
7. ActiveCampaign
Ideal for: Engaging with clients through live chat and subsequently keeping in touch through email.
By using the ActiveCampaign plugin, you have the ability to engage with customers through live chat, automated chatbot workflows, and a unified inbox, ensuring prompt communication across various channels.
Support for all customers can be provided from a single platform, regardless of whether their queries were raised through the live chat on your website, email, or Facebook Messenger. Additionally, you have the ability to design a set of automated messages to assist customers during times when representatives are unavailable. Moreover, whenever a customer interacts with a live chat agent, a lead is generated automatically within the ActiveCampaign CRM.
Although the Conversations plugin is free, it requires an ActiveCampaign account for usage. The pricing for plans begins at $9 per month.
8. Zotabox
Ideal for: Providing customer support through Facebook’s live chat feature
Zotobox is an exquisite plugin that enhances your WordPress website by integrating Facebook live chat.
The chat widget can be customized to suit your branding and audience. You have the option to customize the color, language, and message of the widget, ensuring it complements your brand. Additionally, you can choose to display it as an icon, tab, or button at the corner of visitors’ screens.
For instance, you have the ability to determine the target audience, frequency, and device compatibility for displaying the chat widget. You may choose to show the chat widget exclusively to new visitors, solely on desktop devices, or solely on product pages.
9. Live Chat by Formilla
Ideal for: Offering proactive live chat assistance.
Apart from utilizing this plugin for real-time chat, you have the option to incorporate AI-driven chatbots on your website to handle frequently asked questions that do not require human intervention. Moreover, you can generate and distribute pre-set responses to visitors to save representatives’ time, allowing them to concentrate on more intricate customer issues. To engage in conversations with visitors irrespective of your location, simply log into your Live Chat account through the iPhone, iPad, or Android app.
There is a language support function available to enable you to personalize the text of your widget and cater to a diverse range of users. Additionally, the live chat widget is designed to be responsive, meaning it will automatically adapt its size according to the device being used by your site visitors, such as desktop or mobile device.
10. Olark
If you are a WordPress website owner aiming to elevate your customer service, Olark is an amazing tool to consider.
The developers have thought of everything to ensure that this service, equipped with smart features, effortlessly enhances chatting. It includes pre-made responses and automatic triggers that can expedite conversations for a seamless experience.
In addition to its user-friendly interface for seamless setup, this plugin offers live reporting on visitor behavior and agent activities. This aids in gaining insights on areas for enhancing customer service and support.
Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- Integrations for ecommerce, analytics, email marketing, and more.
- Customization features that give you the ability to personalize your avatar.
- Automation tools to help you improve workflow.
- Advanced analytics that allows you to tag and sort your live chats, and receive email summaries.
11. Zendesk Chat
Installing Zendesk Chat’s plugin is free. Once the plugin is installed and activated, its user-friendly interface enables easy customization to suit your business requirements, facilitating personalized conversations between customers and representatives.
Zendesk Chat is an excellent option for businesses aiming to enhance their customer service, as it is user-friendly for both you and your clients. Its reasonably priced plans and ability to personalize features make it a valuable tool for website owners who desire to establish impactful interactions with their customers.
Key features:
- Dedicated WordPress integration plugin at WordPress.org.
- Allows you to add live chats to your website, WhatsApp, Facebook, Slack, and more, so you can provide live chat assistance to your customers across different platforms.
- All communications with a customer are available on a centralized workspace to help agents quickly get context and be able to help the customer as best as they can.
- Zendesk Chat seamlessly integrates with popular business tools such as Trello, Slack, Dropbox, and more.
12. Sendinblue Chat
Whether you’re in search of a simple method to incorporate live chat capabilities into your WordPress site, Sendinblue Chat is an outstanding choice. This widely-used add-on offers a range of messaging solutions, encompassing emailing and automated workflows.
You can participate in real-time conversations with visitors on your website using its live chat feature. Moreover, the plugin provides pre-designed chatbot templates and advanced functionalities to customize the user experience.
In addition to live chat, Sendinblue provides a comprehensive range of email marketing features that are accessible through the free Sendinblue plugin. This makes it an excellent choice if you need a single plugin to manage all your marketing and service requirements.
We use Sendinblue as the actual tool at CodeinWP (and other sites in our network), primarily because of its pricing structure that is easy for users to understand and navigate.
13. Chaport
Chaport simplifies the communication process between website owners and visitors by offering a live chat WordPress plugin. This plugin incorporates straightforward AI capabilities, allowing the chatroom to be automated and relieving the concern of constantly being accessible to address inquiries.
Chaport smoothly integrates with your current website and offers the ability to create an informative FAQ or utilize readily accessible canned responses.
14. Formilla
Formilla is a plugin that is adaptable and equipped with all the essential features to construct an interactive chat atmosphere for visitors to your website. Whether it is rapid response to customer inquiries or offering tailor-made deals, Formilla has the potential to optimize every interaction, ensuring top-notch customer experience that could ultimately result in conversions.
It serves as an excellent tool for sales, marketing, and support teams. Another advantage is the ability to organize agents into various departments, ensuring that chats are routed to the most appropriate agents.
15. WP Social Chat
With WP Social Chat, initiating real-time conversations with your website visitors is a breeze. By simply clicking a button, they can commence a conversation that will be sent directly to your WhatsApp or WhatsApp Business app.
You can utilize its versatility in various situations. For instance, you have the option to incorporate it into a lead generation page within a sales funnel, or embed it into a blog post. This enables you to consistently provide a valuable user experience, regardless of your website’s type.
Unlike other chat interfaces, our list of the best live chat WordPress plugins offers a distinctive feature – communicating directly through the WhatsApp interface.
16. Smartsupp
Smartsupp provides live chat, chatbots, and video recordings as features. Through this tool, agents can effectively monitor customer conversations and collect valuable feedback regarding their products and services.
Smartsupp’s live chat widget has an appealing appearance on any website and can be easily personalized to align with your brand’s visual theme.
