At the dawn of customer service, live chats were just simple windows where you could exchange messages with your customers and assist them with their issues.
In recent times, online communication channels have emerged as a potent tool to attract an increased number of potential customers, convert them into paying clientele, facilitate onboarding processes, drive upselling activities, and gauge customer satisfaction.
In today’s business world, an increasing number of companies prioritize selecting highly effective and fully-featured chat software for their websites. Consequently, it is essential to understand the fundamentals of selecting the appropriate live chat software for your website or app.
How to choose live chat software
What factors should one consider when selecting the best live chat? What features should be given attention to? And how can one avoid spending too much? Here are a few aspects to take into account:
Types of live chat solutions
In essence, there exist two categories of live chat providers – independent tools and comprehensive customer service software. The former encompass all the necessary features for client communication, yet they lack the capability to respond to customer emails or establish a centralized knowledge base within the same interface.
By opting for all-in-one chat vendors, you can expect them to encompass additional crucial channels and tools like a knowledge base, ticketing, social media integration, etc. This choice of live chat software ensures that there will be no requirement for any third-party integrations in the future.
Main features
In addition to the ability to simply communicate with clients online and exchange emojis, there are numerous essential features that assist businesses in attaining higher productivity and outcomes.
What are the essential characteristics that every live chat tool should possess?
- Canned responses. The ability to pre-save common answers is a must.
- Chat forms or chatbots. Features like pre-chat and offline forms will help you collect visitors’ contact information (which is basically inbound lead generation right there).
- Post-conversation rating. Ask visitors to evaluate their experience and track your performance on the go.
- Trigger-based messages. If you want to provide proactive support, automated chat messages based on visitors’ behavior are the answer.
- Manual messages. One-off widget broadcasts are useful for announcing news / new features to active users and maintaining high engagement.
- Knowledge base integration. Offer a knowledge base inside your widget – and you won’t even need to talk to people most of the time.
- Shared inbox. Manage conversations with statuses, tags, private notes, user profiles and resolve them more efficiently.
When selecting live chat support software, considering widget customization is crucial. It is preferable to have the widget seamlessly blend into your website by incorporating identical colors, buttons, and wallpapers.
Now, let’s move forward with the selection of the finest live chat software from the countless similar options available in today’s market.
15 best live chat software for your website
We have chosen the top 15 live chat tools for any business, considering their market size, popularity, and our own subjective opinion.
Prepare yourself because choosing will be difficult, as this list includes a wide range of tools that vary in their level of complexity, cost, individual functionality, and comprehensive features.
1. HelpCrunch — affordable all-in-one live chat software
Generally, HelpCrunch offers a diverse set of support functionalities such as chatbot, email automation, popups, and knowledge base, with its main focus being live chat. This primary product can be easily integrated into websites or applications.
All messaging features are also accessible, and you have the ability to personalize every aspect of the HelpCrunch widget, including colors, sizes, wallpapers, and custom CSS.
- canned responses and file sharing
- auto/manual messages
- chatbot automation
- customer satisfaction rating
- pre-chat and offline forms
- knowledge base integration
There are a few distinct peculiarities as well. For instance, the typing insight offers a preview of what customers are typing before they actually send the message. Additionally, if your message remains unread, it will be automatically sent to a visitor through email.
All subscription plans come with knowledge base functionality in addition to the standard features, and it can be easily integrated into the widget with just a few clicks.
Verdict
HelpCrunch is a great choice for small and mid-sized businesses looking for live chat software. It enables them to centralize all customer communication in one user-friendly dashboard, offering various customization options and mobile SDKs. In addition to its affordable pricing, HelpCrunch stands out as the best option in its category.
2. Olark — simple and reliable live chat software
Olark solely provides live chat functionality as a mono-software. However, it does offer reliable and well-developed services that have been refined over time, albeit without any extra benefits.
Some of the chat features offered by Olark are:
- saved responses
- custom chat forms
- auto/manual chat messages
- chatbot (beta)
The chat widget’s customization options are quite limited, but you have the ability to improve it by using attention grabbers, which are extra images placed above your messenger button to catch the attention of visitors on your website.
Verdict
In summary, Olark is quite easy to understand. Its sleek interface and comprehensive live reports enable convenient handling of incoming conversations as well as initiating them. Nonetheless, Olark’s widget customization choices are limited, particularly considering the steep price of $59 per month for unbranding.
3. HubSpot — free live chat software
HubSpot Live Chat, which is provided as part of HubSpot’s free forever CRM, is a complimentary tool. It automatically archives all chat discussions in a central inbox that is enhanced with information from HubSpot’s free CRM, enabling team members to have the necessary context in order to formulate an ideal response.
The chatbot builder, which is fully integrated, allows you to effortlessly generate bots that aid in qualifying leads, scheduling appointments, addressing frequently asked customer support inquiries, and much more.
You have the ability to customize your widget with HubSpot Live Chat, ensuring it aligns perfectly with your brand’s appearance. Additionally, you can design specific welcome messages for various web pages or target different audience groups.
Verdict
HubSpot can be a suitable choice for your business if you require a platform that can handle all your online conversations with potential customers, clients, and other visitors to your website. The convenience lies in its seamless integration with a CRM, as well as other tools related to sales, marketing, and customer service. This allows you to effectively oversee all discussions and monitor various collaborations in a single location.
Verdict
LiveChat is a great option for those who desire straightforward and comprehensive live chat software without any complexities. The only drawback, in my opinion, is that it solely provides live chat functionality. Nowadays, it is challenging to envision customer service without a reliable knowledge base.
4. LiveChat — robust live chat software
LiveChat is one of the oldest tools in its field, having been initially launched back in 2002. It is another software option that solely focuses on providing live chat functionality.
LiveChat offers an impressive range of features in terms of functionality, while basic customization options for the widget are enhanced with visually captivating elements (such as animations) that appear above the widget and capture further attention.
- saved responses
- auto messages
- chat surveys
- message sneak peek
- cards with images and buttons
- 170+ integrations
Verdict
LiveChat can be an excellent option if you desire straightforward and comprehensive live chat software without any complexities. The only drawback to this software, in my opinion, is that it solely offers live chat functionality. Nowadays, it is highly challenging to envision customer service without a respectable knowledge base.
5. Intercom — expensive feature-rich live chat software
Intercom is a comprehensive customer support solution that includes a powerful and feature-rich messenger, albeit at a high cost.
The Intercom messenger is a comprehensive tool for customer support that customers value for its integration with various features like a knowledge base, news portal, chatbots, and other functionalities. However, it is important to note that these features come at an additional cost. Additionally, even basic chat features such as canned responses and chat ratings are only accessible through more costly subscription plans.
Verdict
There is no further information to add about Intercom apart from the fact that it is a highly effective but complex software that comes at a high price. While it may be suitable for large corporations, it is unnecessary and unaffordable for small businesses that would only require a fraction of its features.
6. Zendesk — live chat software for big enterprises
Zendesk initially originated as a customer service help desk in 2007, and up to this day, it remains their primary area of emphasis and source of satisfaction. The inclusion of the chat functionality occurred at a subsequent time when they acquired the Zopim software and endeavored to amalgamate it with their own software. This is the reason why Zendesk might appear somewhat restricted.
However, Zendesk does provide all the essential chat features and the highest quality help desk functionality, including chat routing, tags, user profiles, saved responses, chat forms, and trigger-based auto messages.
A feature that many businesses will find appealing is the availability of a real-time visitor list. This list enables you to view all the individuals currently browsing your website, along with details such as their country, browser, referrer, and more.
Verdict
In conclusion, the main drawbacks of Zendesk are its limited widget customization and outdated design. The live chat feature is the only weak aspect of an otherwise robust customer service software designed specifically for large businesses.
7. Tawk — free live chat software
By providing their live chat service for free, Tawk has successfully gained a significant portion of the market. They generate revenue by providing outsourced support agents.
There you have it, a chat software for websites that is entirely free and includes all essential features but has limited options for customization.
- triggered auto messages
- canned responses
- message sneak peek
- visitor tracking
- help desk features like tags, departments, or visitor info.
Not only will a basic pre-chat form gather customer information, but it can also inquire about a few initial queries which assist in pre-qualifying leads and gaining a better understanding of their needs prior to initiating a conversation.
Verdict
There is no doubt that the price of Tawk is its biggest advantage over other competitors. Nevertheless, most of its features are quite basic and do not compare to the modern tools available in the market. Moreover, the limited customization options prevent you from aligning your chat widget with your website and brand.
8. Drift — expensive live chat software for sales
Both Drift and Intercom have highly developed and advanced software, making them comparable. They specialize in different areas such as bots and sales automation, with Drift outperforming its competitors in this regard. Nevertheless, top-notch technologies come with a higher price tag.
Drift’s most basic subscription plan is offered at no cost and provides simple live chat features with 1 user. The subsequent subscription plan, which offers live customer views, proactive messages, and custom bots, allegedly starts at $400 per month, thus it is up to you to calculate the overall expenses.
Verdict
Drift caters primarily to large corporations, making it less suitable for small or mid-sized businesses unless they are willing to commit to a full year subscription and immediate payment of a substantial sum. However, if you are a sizable enterprise, you will undoubtedly appreciate Drift’s advanced bots, email playbooks, and diverse automations.
9. Pure Chat — basic chat feature for websites
Pure Chat is a live chat software for websites that is both standard and uncomplicated. It provides all the typical features, most of which are available for free, as well as basic customization options for widgets.
In paid subscription plans, chat support agents have access to crucial features such as trigger-based chat combined, detailed reports, and visitor tracking. They are also able to utilize canned responses, unlimited chat history, pre-chat and offline forms, and view visitor information and location in a chat window consistently.
Verdict
PureChat is a straightforward chat support software specifically designed for businesses seeking to exclusively engage in customer conversations. It serves as an ideal solution for delivering immediate customer support without exceeding budgetary limits. However, it lacks any advanced features for sales or marketing purposes.
10. Tidio — free live chat software with chatbots
Tidio can be used for free and provides integrations with email and Facebook Messenger for up to 3 operators. Although it lacks some necessary features, it does offer canned responses, email forwarding, and customer profiles.
While Tidio’s free plan offers basic chatbot features, important functionalities such as typing insight and visitors’ behavior tracking can only be accessed through paid subscriptions. Nevertheless, businesses can benefit from features like live visitor tracking and notifications for new visitors, enabling support operators to quickly respond to each potential customer.
Verdict
Tidio provides excellent and user-friendly live chat services tailored for small businesses seeking basic chatbot capabilities to pre-screen potential leads. The widget’s design is attractive and pleasant, while support operators will have ample features to efficiently handle incoming conversations.
11. Help Scout — wholesome live chat software
Help Scout is another comprehensive solution that offers competitive pricing and attractive feature bundles for businesses. Similar to HelpCrunch, their basic subscription plans encompass not just live chat, but also knowledge base and ticketing functionality.
All subscription plans include all the core features.
- saved responses
- tags and private notes
- manual chat campaigns
- knowledge base integration
- chatbot.
Verdict
Help Scout is an exceptional all-in-one platform that effectively stays updated with the most current customer service trends and presents a contemporary live chat widget. It encompasses all the necessary features, and its integration with the knowledge base is among the finest I have come across.
12. Crisp – affordable live chat software for SMB
Crisp is a comprehensive instrument that provides excellent chatting and chatbot features for websites and apps. While its range of tools extends beyond just live chat, the chat function deserves special recognition. Depending on the chosen subscription plan, you can benefit from the following features:
- canned responses and private notes
- automated messages
- audio messages
- video calls
- knowledge base integration
However, there are unique features that set us apart from our competitors. With Magic Browse, you can directly view a customer’s screen, and Live Translate enables real-time conversation translation in multiple languages. Additionally, while clients are waiting for a response from your team, they can enjoy playing the entertaining game CrispyBird directly within the widget.
Verdict
Crisp is an excellent live chat solution designed for small and medium-sized enterprises. Its diverse and innovative capabilities enable them to provide exceptional support, not only through live chat but also across multiple platforms.
13. Kayako – help desk software with live chat
Having originated as a customer service help desk in 2001, Kayako has expanded to become comprehensive software that caters to live chat, social media, and knowledge base functions. All subscription plans incorporate live chat, email, and social media, with the most notable features being:
- detailed user profiles and real-time user activity
- automated chat messages
- automated email follow-ups
- knowledge base integration
Verdict
Overall, Kayako does not provide any groundbreaking solutions for contemporary businesses. Their software may be a suitable option for companies seeking a comprehensive help desk at a reasonable cost. All features and integrations are well-organized.
14. Customerly – software with in-chat surveys and contact limits
Customerly offers a variety of customer support and marketing features, including live chat, email automation, knowledge base, and video calls.
Customerly has all the necessary features to provide effective support for businesses.
- operating hours
- pre-chat forms
- knowledge base integration
- typing sneak peek
- in-chat surveys
- video calls
The Pro subscription plan, priced at $87/month, exclusively includes the last two features. Additionally, Customerly imposes specific constraints on the number of contacts permitted in your account.
Verdict
If you don’t intend to spend a large amount of money on your live chat tool, Customerly’s free subscription offers everything you could possibly need, including unlimited contacts. However, the limitations of 2-5K contacts in the Startup and Pro packages might be perplexing if you plan on using them to store your contact database.
15. Comm100 – live chat with the richest free subscription
Comm100 is an obsolete live chat tool that is packed with features. Your support agents will find chatbot and knowledge base functionality beneficial for efficient customer communication. Most importantly, the platform provides all the essential features for effective customer communication, and some of them are even offered free of charge.
- visitor monitoring
- pre-chat forms
- canned responses
- automated chat campaigns
- audio/video
Nevertheless, the tool often gives the impression of being outdated and counterintuitive, and it may require significant effort to become proficient in its use.
Verdict
If small and mid-sized businesses are interested in saving money, Comm100, with its free version, could be an excellent option. It provides various features for efficient live chat support and doesn’t excessively charge for their paid plans. Nevertheless, users should be ready to encounter some difficult design and functionality choices.
More Live Chat Software
Gorgias
Gorgias offers a centralized platform for managing customer chat, social media interactions, texting, and other tasks. This software provides the ability to deploy both live chat and automated chat bots effectively, supported by a powerful automation builder and numerous integrations.
If you’re searching for software that can centralize customer communications while offering top-notch live chat capabilities, look no further than Gorgias. This tool allows you to manage email, social media, phone calls, and text messages, along with live chat and chatbots, all within a single dashboard.
First, let’s focus on Gorgias’ live chat ability as the software is strong in each of these aspects.
This platform is the perfect solution if you need live chat software that efficiently links your live representatives with customers. The Gorgias live chat widget, which can be easily integrated into your websites, has the capability to manage three prompt response choices. When a visitor on your site selects one of these options, they will be connected to the representative designated to handle that specific conversation topic.
In addition, by unlocking automations which are available as an add-on for any Gorgias plan, you have the ability to establish rules for your live chat widget. This enables you to further specify the routing of conversations, such as directing initial prospect inquiries to one sales representative while qualified leads are directed to another.
New users can easily learn how to use Gorgias’ visual logic editor, which enables the effortless setup of those and offers extensive customization options.
You have the option to establish guidelines using trigger words or phrases, automated introductions, and chatbot sequences to come before involving a live representative. Alternatively, you can utilize chatbots to provide visitors and customers with information without requiring your team’s intervention, such as for updates on shipment and fulfillment.
In addition to live chat and chatbots, Gorgias offers convenience that goes beyond. With seamless integration with Facebook, Instagram, and Twitter, there is no need for you to relay questions or comments to your social media coordinator.
Your team can easily respond to new social sentiments within the Gorgias platform, without any delay. Additionally, Gorgias provides access to the entire message histories of social media users, ensuring everyone is aware of who they are interacting with. Moreover, you can integrate these details obtained from email, chat, and your ecommerce platform.
It is a major victory for Gorgias alone because it seamlessly integrates with more than 60 platforms, such as popular ecommerce platforms like Shopify, Magento, and BigCommerce. In addition to those, Gorgias can also be connected to platforms like Trustpilot for gathering and addressing reviews, VoIP platforms such as Aircall and RingCentral, Yotpo, and Gmail, among numerous others.
With numerous features mentioned earlier, the Basic tier is offered at an affordable price of $50 per month (with annual billing). In this tier, you are able to generate a maximum of 300 customer responses per month, which are referred to as tickets by Gorgias. Additionally, you have the option to buy additional tickets if necessary. For an additional $25 per month, you can also include automated instant answers in the Basic tier.
When upgrading to the Pro tier, priced at $300 per month, you will have the opportunity to include an integration with Magento in addition to the existing integrations with Shopify and BigCommerce. This tier also grants you the ability to generate statistical reports on revenue. Additionally, this tier allows for up to 2,000 tickets per month. If desired, the automation add-on can be added at an additional cost of $150 per month in this tier.
By selecting the Advanced tier, you will be charged $750 each month for a maximum of 5,000 tickets. Additionally, there is an optional automation add-on available for an additional $375 per month. Both the Basic and Pro tiers provide connections with Facebook and Instagram, whereas the Advanced tier exclusively offers integration with Twitter. Similarly to the Pro tier, the Advanced tier also includes integration with Shopify, BigCommerce, and Magento.
If you require the option to personalize the features in Gorgias, you can access the Enterprise tier. To obtain a price quote, you must contact the Gorgias sales team.
Salesforce
Utilize the reliable Salesforce platform for delivering top-notch live chat solutions to cater to your customers. Implement customized live chats on your website and mobile applications. Assist customers in resolving common issues on their own or connect them with the appropriate agent swiftly.
Salesforce offers one of the top live chat solutions in the market, all while being a comprehensive customer relationship management (CRM) platform.
Allow your website or app users to initiate a chat conversation, offering them the option to utilize chatbots for answering frequently asked questions or guiding them to the right agent.
All you need to do is point and click to easily set up chatbots for various purposes. Experience the simplicity of building bots by taking a demo of Salesforce today.
Salesforce goes the extra mile by integrating live chat with your CRM data. Through the use of natural language processing, customers interact with chatbots on the front end to conveniently guide them to relevant resources.
Bots have the ability to direct customers to the appropriate agent by obtaining essential information about their inquiry, for individuals who simply prefer to communicate with a human.
Salesforce automatically displays pertinent information from customer histories, previous cases, and relevant documents in real-time for agents.
You can achieve all of this without the need for coding, just by using clicks. Therefore, you won’t have to contact Salesforce every time you want to make changes to a flow or experiment with an idea.
It is not surprising that Salesforce is priced considerably higher than standalone live chat software. The live chat functionality is included in Salesforce Service Cloud, an edition of Salesforce CRM software.
For $25/month per user, Service Essentials includes a basic version of the live chat software.
Please note that the Service Essentials plan provides you with full access to all the fundamental Salesforce CRM functions, including sales pipelines, contact management, customizable reporting dashboards, and more.
You can opt for premium versions of Salesforce live chat software by purchasing them as an add-on with Service Enterprise or alternatively, they are automatically included in all Service Unlimited plans.
LiveAgent
LiveAgent is an all-inclusive helpdesk tool that combines a ticketing system, inquiry management features, a fast chat widget, and a live chat support system. Worried about your budget? Don’t worry. LiveAgent provides a complete free plan forever, with paid plans beginning at only $15.
LiveAgent is a customer support solution that offers a comprehensive live chat widget, which seamlessly integrates with your support documentation. This ensures exceptional 24/7 customer support without any manual intervention.
Dubbed as “the quickest live chat available,” it transforms your live chat channel into an uninterrupted support center that operates tirelessly without requiring breaks, vacations, or additional compensation.
LiveAgent’s chat software is centered around automation, providing numerous options to implement chat routing to appropriate representatives, address frequently asked questions, divide your audience into segments, create personalized chat flows, and recommend relevant support articles. This allows your agents to dedicate more time to resolving significant challenges that necessitate a human approach.
You can customize the widget extensively, allowing you to personalize colors, establish a customized welcome message, generate individualized rules, monitor user activity on your website, and initiate timely conversations.
LiveAgent’s live chat feature encompasses a basic video chat option as well, enabling customers or potential clients dealing with complex problems to display their screens, engage in face-to-face conversations, and receive tailored assistance in a manner that is most suitable for the given circumstances.
Your representatives have the ability to proactively find a solution before the sender hits send by observing a live text preview while users are typing.
The great thing is, it seamlessly works with LiveAgent’s ticketing and customer support system without the need for additional APIs or developers. It’s a complete plug-and-play solution that can be easily installed on your website in less than a minute.
Podium Webchat
The live chat widget is completely adaptable and can be customized according to your preferences. It enables you to communicate with customers and visitors via text even when they are away from their computer. It comes with useful features such as an autoresponder, pre-written responses, the ability to fully customize the widget, integration with your CRM system, support for multiple locations, and comprehensive reporting, all available at no cost.
Podium recognizes that chat widgets are not as effective as traditional texting from your mobile phone when it comes to conversion and communication.
Why not provide both your prospects or customers and your employees with the convenience of using SMS for all purposes, whether it be sales conversations, client support, or scheduling appointments or meetings, regardless of their reasons for utilizing live chat software.
The reason behind Podium’s Webchat widget having only one screen is that when visitors click on the customizable icon, they will be directed to a simple form where they can enter their name, mobile number, and introductory message.
Once users click on “Send”, the information will be received by your team and a member will message them in response. Additionally, visitors will be able to view the number that your representative will use to send the text message, enabling them to identify the source of the response.
Implementing the widget is incredibly easy. To begin, all you need to do is insert a code onto your website, modify your button, avatar, greeting, and after-hours message according to your preferences, connect it with your CRM, and you’re ready to proceed.
If you have ever encountered an urgent issue in a brief moment while being in New York, you understand the pressure of engaging in phone conversations or waiting for responses due to the limited availability of your service provider.
Alternatively, you are well aware of the frustration that comes from losing potential leads or sales due to the lack of immediate and convenient contact methods on your website compared to texting.
With Podium, your team’s support or sales efforts become superior because they can always be available to assist your customers, whether they are at the office or using their mobile devices. This eliminates any concerns as your team remains accessible to help customers in any situation.
Having an improved ability to handle problems quickly with the help of Podium on the support or scheduling side will greatly contribute to generating favorable customer reviews. Moreover, you can directly send a review link during the chat and guide customers towards leaving an enthusiastic review in real-time after providing assistance to them.
Building your collection of glowing customer reviews has never been easier or more convenient.
In addition, Podium Webchat boasts a diverse range of powerful features, comprising:
- Accurate tracking with Google Analytics
- Automatically send warm leads to your CRM
- Transfer conversations from one location to another
- Daily performance emails
- Smart canned responses
- An autoresponder
Podium’s products can only be priced through a personalized quote. You have the option to utilize its Webchat service alone or combine it with their more advanced offerings such as Teamchat, Videochat, and Payments.
Alternatively, you can begin for free! Podium’s complimentary version includes Webchat, a messaging manager, and its capabilities for generating enhanced customer reviews.
Sendinblue
Are you unsure about where to begin in building your email list? Sendinblue will become your closest ally. Take advantage of its email marketing, customer relationship management, and live chat tools, all conveniently accessible in a single location. There is a free plan available indefinitely, with paid options beginning at $25 per month.
The service provided by Sendinblue includes an email marketing engine along with live chat, text messaging, and landing pages.
By utilizing this live chat solution, you can optimize conversation management and drive the growth of your business via email. Traditional cold emailing has become outdated and ineffective as a marketing tactic. However, autoresponders are aware of this method and safeguard users from spam.
Sendinblue helps you effectively use both email and chat messaging to drive visitors towards becoming long-term customers by cutting through the noise.
Rely on their live chat widget to welcome and engage with visitors on your website, thus acquiring their contact information. This will result in adding pre-engaged subscribers to your email list.
Afterwards, create compelling messages using Sendinblue’s drag-and-drop builder (which also supports creating transactional emails), and then proceed to send them to your newly-acquired contacts. Additionally, since they have willingly opted into your marketing endeavors through their live chat conversation, you can be confident that your emails will successfully reach their inbox.
Implementing a live chat widget on your website, which ensures excellent customer support, can enhance your customers’ willingness to engage with future email communications, affirming the continued dominance of email in terms of ROI.
Moreover, their live chat feature can be effortlessly installed within seconds, enabling you to initiate conversations with visitors on your website.
Without spending any money, you have the option to merge live chat with numerous email marketing features to effortlessly reach your customers wherever they may be.
- Unlimited email contacts
- Send up to 300 emails a day
- Drag-and-drop email designer
- Live chat widget for your website
- Advanced audience segmentation
- Transactional emails and SMS messages
- One shared inbox
Sendinblue offers a range of paid plans.
- Lite — $25 per month
- Premium — $65 per month
- Enterprise — Custom pricing
If you require more than 20,000 monthly email sends, your monthly rate will exceed the prices mentioned above.
On the other hand, Sendinblue also provides a free forever plan. Nevertheless, it does have certain limitations such as a maximum of 300 sends per day and including Sendinblue’s branding on all communications. However, the plan still grants you access to the live chat feature.
Chaport
Getting hot leads to make a purchase is one of the most challenging steps in the funnel. Chaport provides all the necessary tools to enhance conversions and increase sales, including advanced features such as detailed visitor analytics, file sharing, auto-invitations, seamless integrations, and unlimited chat history.
Chaport aims to enhance sales by improving chat communication, assisting small businesses and startups in seamlessly integrating the necessary chat services to foster their growth.
To commence your business, it is crucial to establish a customer pool, finalize deals, and expand your business with minimal complications. Chaport accomplishes this through its customizable widgets, enabling effortless live chatting or the integration of chatbots that can autonomously engage with visitors, promptly resolve issues, and enhance sales.
By quickly resolving any questions, it enhances the effectiveness of the lower part of your sales funnel as your potential customer gains confidence to make a purchase decision.
If you are a small business that does not require live chat services, using a chatbot is an ideal choice as it fills the gap of being available online at all times, assisting the influx of visitors.
In addition, it is highly cost-effective and you can begin with the free plan until you feel prepared for an upgrade. The free plan encompasses all the necessary features offered by Chaport.
- Use on unlimited websites with unlimited chats
- 60-day chat history
- Basic Widget customization
- Web, desktop, and mobile apps
The Pro plan requires a minimum of four operators and is priced at $19 per month per operator. It offers all the features of the Free tier along with unlimited chat history, automated chat invitations, comprehensive team performance reports, and seamless integration with Facebook, Viber, and Telegram.
The cost for the Unlimited tier is $75 per operator per month, allowing for an unlimited number of operators. It encompasses all of the features available in the Pro tier, but with a strong emphasis on providing chatbot capabilities, extending beyond basic live chat features. The features encompassed within the Unlimited tier consist of:
- Access to chatbots
- A knowledge base bot
- An FAQ bot
- Ratings for chat results
- Integration with Zapier
- On-demand reports
- Advanced custom reports
Instant synchronization allows you to communicate with your customers seamlessly across various devices such as iOS, Android, Windows, Mac, and more.
Whether you need a basic live chat or more advanced chatbot features and detailed visitor insights, Chaport has the right solution for you.
