The integration of live chat into business operations is a revolutionary tool that allows for instant customer communication and a more efficient purchasing experience. Squarespace, a well-liked and user-friendly website creation platform, provides a range of helpful resources to effectively manage websites. In the case of eCommerce websites, the incorporation of a live chat plugin can greatly enhance customer service and boost sales.
This extensive guide will present and evaluate eight top-rated live chat plugins for Squarespace, analyzing their features, customer feedback, and additional aspects. This in-depth comparison will assist you in making a well-informed choice when selecting a live chat plugin for your Squarespace website.
Shall we begin?
What is Live Chat Software?
Live chat software serves as an incredible tool that effectively connects businesses with customers, facilitating instant communication. It empowers customers to inquire about various aspects and receive prompt responses from support representatives, thereby enhancing the efficiency of the purchasing process.
Were you aware that having live chat support during the purchase process significantly enhances the experience for 44% of customers? Furthermore, 77% of buyers favor communicating with an actual person prior to making a purchase, highlighting the vital role that live chat options play in aiding customers in making prompt and assured buying choices.
Now is the ideal moment to begin utilizing live chat software on your website, as it promotes customers to finish their purchases by offering prompt assistance and explanations to address their inquiries.
1. LIVECHAT
CORE FEATURES
The LiveChat APIs consist of the Chat widget JS API, webhooks, and other similar components.
The ticketing system offers features such as private comments and ticket ratings.
Sales and eCommerce include activities such as conducting pre-chat surveys, tracking sales goals, etc.
Managing the team involves overseeing chats, supervising agents, and assigning roles.
Channels for messaging such as chat widgets, Apple Business chat, and others.
Customers have the convenience of accessing LiveChat for support from their preferred device, including desktop computers, laptops, smartphones, or tablets. This flexibility ensures that they can easily seek assistance and have a more satisfactory experience.
With over 100 SaaS services integrated and trusted by over 26,000 businesses worldwide spanning across 150 countries, LiveChat has become the preferred option for live chat solutions worldwide.
2. PURECHAT
CORE FEATURES
Text messages alerts
Enhanced customization options for widgets.
Mobile apps for iOS and Android
Transcripts of chat history that have no limits.
Analytics that provide information immediately.
Tracking of visitors
Actions and alerts that are based on triggers.
All connections or mergers
Pure Chat is designed to aid businesses in engaging with customers and driving more potential leads through live chat. By utilizing this software, companies can effectively monitor website visitors and initiate prompt conversations.
Customers will be able to live chat with a real representative and receive prompt answers to their queries, eliminating the need to wait for a phone call or email response from customer support representatives.
Pure Chat has the distinct ability to retain the chat history, enabling your customer support representatives to review it as needed. Furthermore, this software provides valuable insights into customer activity on your website, including the pages they are browsing and their location.
3. TIDIO
Tidio is a highly-regarded chat application that provides various features to improve customer service and interaction. With a user-friendly interface, customizable chat widget, and effective chatbot capabilities, it has gained popularity across businesses of different sizes. Whether you are a small enterprise searching for a cost-effective live chat solution or a large company in need of a scalable and effective tool, Tidio may be the ideal option to meet your requirements.
User-Friendly Interface
Tidio’s user-friendly interface is highly acclaimed for its ease of use. It enables businesses to effortlessly integrate the software with diverse platforms. This seamless integration extends to the chatbot feature, which effectively automates responses and efficiently handles customer queries, proving to be particularly beneficial for users.
Real-Time Visitor Tracking and Analytics
Tidio offers not only chat features but also real-time visitor tracking and analytics. This functionality enables businesses to closely monitor customer interactions, providing valuable insights for improving services and customer engagement strategies.
Excellent Customer Service
Tidio’s outstanding customer service has been praised for its ability to boost customer engagement through a customizable chat widget and automated responses for off-hours. This guarantees that customer inquiries are taken care of, even when the team isn’t available, resulting in an enhanced overall customer experience.
Affordability and Value
Tidio offers more than just features; it also delivers value. Its affordability has made it a popular option among small businesses. Despite its cost-effective nature, Tidio maintains its extensive range of tools and functionality, aimed at improving customer service and engagement.
Intuitive Chatbot Builder
By providing a user-friendly chatbot builder, Tidio enables users to easily create chatbots using ready-made templates. These chatbots are capable of performing repetitive tasks such as order status checking and return processing, ultimately enhancing productivity and enabling the team to concentrate on more intricate assignments.
Scalability
Tidio offers a scalable solution, enabling it to adapt to the growth of your business. Unlike other software, it allows businesses to custom-select tools and features based on their specific needs, avoiding any unnecessary purchases.
4. ELFSIGHT
CORE FEATURES
Importing and exporting content.
Updating automatically
Editing in real time
Templates that are already created and ready for use.
Pages/web forms for capturing leads or conversions.
With its easy-to-use and customizable website widgets, Elfsight provides users with a Saas solution that can be seamlessly integrated with other platforms. This software has successfully assisted over 1,000,000 businesses in gathering leads, boosting sales, and captivating visitors.
One of the benefits of Elfsight is its compatibility with various website platforms. Elfsight can easily be integrated into platforms such as WordPress, Squarespace, Wix, Weebly, Drupal, Adobe Muse, Shopify, Joomla, BigCommerce, BigCartel, Webnode, Magento, Webflow, and more.
5. POWR
CORE FEATURES
Templates that have already been designed.
Managing links.
Tools for marketing.
Perform the action of moving an item by clicking on it and holding the mouse button, then releasing the button to place it in a new location.
Integrations for emails.
Management of content remains unchanged.
POWR is a versatile plugin capable of seamless integration with any website. Its key benefit lies in its ability to identify users based on their account information, simplifying the process for owners to modify their plugins while ensuring exclusivity for them alone.
Established in 2014, this San Francisco-based company has gained recognition as a highly regarded cloud-based plugin, boasting a user base of over 8 million worldwide.
It is quite straightforward to create an account or log in at POWR. There are four options available for doing so – you can either generate new login credentials, sign in with an existing account, utilize Facebook for logging in, or use any Yahoo account for logging in.
Having an account at POWR is necessary in order to access certain features, like viewing plugin data that is exclusive to account holders.
6. INTERCOM
CORE FEATURES
Tracking website visitors
The act of moving or directing people or things to different locations or paths.
Chat that is initiated by a person or business to engage with customers or users at the earliest opportunity.
Standardized replies
Geo-targeting refers to the act of customizing content or delivering advertisements based on the geographical location of the audience.
Branding that can be tailored to individual preferences and specifications.
Sharing the screen
Integration with third parties
Known for being one of the top conversational relationship platforms (CRP), Intercom allows small businesses and business owners to establish personalized customer relationships through chat conversations.
This conversational relationship platform is utilized by notable industry leaders such as Shopify, New Relic, and Atlassian. By utilizing this plugin, you have the ability to initiate conversations with your customers using chats, bots, or tailored messages.
If you have visited a plethora of websites, chances are you have encountered the use of Intercom for initiating conversations. The greatest advantage is its ease of setup, similar to how you would set up Facebook Messenger to chat with friends.
7. FACEBOOK MESSENGER
You can initiate Facebook Chat within minutes and commence interaction with your customers.
By utilizing this plugin, you can interact with your customers on Messenger without any interruption, thanks to its capability of storing extensive conversations between you and your customers.
Customers, at their best, have the ability to initiate a conversation on the website and subsequently carry it on using the mobile application on their mobile phones.
In order to access the complete live chat features for your website, it is necessary to subscribe to the business plan. Nonetheless, Messenger does provide standard user accounts with limited capabilities, which means that several individuals and businesses are unable to enjoy the live chat function.
8. DRIFT
CORE FEATURES
Pre-written answers
Branding that can be customized.
Sharing the screen.
Form that can be completed without an internet connection.
Transfers/Routing remains unchanged in meaning.
Rephrased: Targeting based on geographical location.
Integration with third parties.
Chat that is proactive.
Tracking of website visitors.
Drift is a top-notch conversational plugin that enables businesses and individuals to engage and communicate with their customers effectively. The greatest advantage is that you can now incorporate this plugin into your Squarespace website, allowing you to generate more qualified leads and boost your sales.
Drift stands apart from other lead generation or marketing tools by facilitating real-time connections between businesses, individuals, and potential customers through bots and artificial intelligence. Furthermore, this plugin allows you to conveniently schedule complimentary demos.
Drift was designed to cater to the needs of marketers, offering a range of features such as email management, website tracking, offline form, customizable branding, and in-app messaging that can be utilized to enhance sales scalability. Additionally, Drift provides users with easily customizable live chat widgets.
They provide affordable pricing options, allowing you to begin with a minimum of $50 per month for the standard plan, or choose the pro version for $500 monthly – the choice depends on your requirements and preferences.
9. LiveAgent
LiveAgent provides a comprehensive customer support solution that encompasses various essential features in a single, well-designed package. With LiveAgent, users have access to real-time live chat, a fully-featured ticketing system, a built-in call center, a knowledge base builder, a customer portal, and advanced security measures.
With efficiency and productivity as the primary focus, the software was specifically developed. By utilizing the helpdesk software, you can promptly respond to customer inquiries. Not only does the chat have an appealing appearance, but it also possesses the capability to be seamlessly integrated into various platforms like Zoho, WooCommerce, HubSpot, Salesflare, among several others. This integration allows for addressing all customers from a unified helpdesk. Its functionality is comparable to Zendesk and other comprehensive solutions.
Upon registering for the monthly subscription, your helpdesk will possess a range of automation tools that allocate tickets to available members of the customer support team, categorize your audience based on their inquiries, and incorporate pre-established regulations to enhance your team’s workflow and overall productivity.
LiveAgent’s live chat widget stands out for its incredible speed, making it the quickest chat widget available. With this feature, you can respond to inquiries instantly, enabling immediate support.
10. Chaport
Chaport is an excellent tool for lead generation, offering real-time support features that assist in decreasing cart abandonment and fostering customer trust. Due to its exceptional versatility, it is recognized as the top live chat software for startups, making it a perfect option for both burgeoning businesses and startup companies.
Chaport, which offers several beneficial features, is highly popular due to its affordable price. Users can begin with a free plan and switch to a paid subscription when their business expands.
The software offers an outstanding user experience across various devices such as Android, iOS, Windows, and Mac, enabling you to utilize it conveniently while you are on the move. With the instant synchronization feature, you can seamlessly switch between devices without encountering any loss of data or content.
Chaport is a suitable option for both beginners and advanced users.
11. ChatBot
In recent years, the utilization of chatbots has significantly increased. It has proven to be a convenient way to engage customers without much difficulty. Chatbots offer a great solution for small and medium-sized businesses that lack the financial resources to hire a conventional customer support team.
Most people are attracted to ChatBot’s drag-and-drop interface, which enables them to swiftly create their own chatbots. With a wide range of pre-designed templates available for various industries, the software allows users to establish complete conversation scenarios within minutes.
By utilizing your chatbot, you can effortlessly lead your customers through the entire checkout process. Incorporating a separate bot intended for lead generation can also enhance your sales and generate fresh leads without the need for additional investments. A notable advantage of Chatbot is its capability to directly sell products within the chat-box, particularly advantageous for increasing social media sales.
By utilizing ChatBot, you can enhance sales, enhance customer experience, and incorporate a virtual assistant across all your websites and social network pages.
12. ClickDesk
ClickDesk offers a distinct approach compared to other chat tools for customer support. In addition to the typical live chat function, it also facilitates direct audio calls and video chat. ClickDesk simplifies customer service by enabling the inclusion of pre-chat surveys, providing a clearer understanding of their requirements before starting the chat.
The video and voice chat features of ClickDesk are highly beneficial for driving conversions. Your sales representatives can instantly connect with customers, providing them with additional product information through live video demonstrations. Simultaneously, your support team can address multiple chat inquiries promptly to ensure timely resolution of customer questions.
In addition, the software enables team members to redirect chats to representatives in various departments. Through comprehensive reports, you can assess the long-term efficiency of your support team, including statistics such as the quantity of missed chats and the average chat duration.
ClickDesk provides a variety of plans priced between $14.99 and $39.99 per month, each of which accommodates multiple users and includes various beneficial features.
13. Freshchat
Freshchat is an outstanding choice if you desire a robust chat application that can assist in customer engagement and conversion enhancement. It is a comprehensive customer support solution that seamlessly integrates with additional tools, thereby enhancing the user experience.
However, even without any additional resources, Freshchat provides all the necessary live chat support features. By implementing its automation features, you can enhance your team’s productivity and effortlessly manage your customer service.
Despite offering an excellent array of features in every aspect, the software’s immense popularity stems from its top-notch security features, ensuring safeguarding of all conversations and information with state-of-the-art measures. This chat tool prioritizes conversions and meeting customer expectations.
The reports offer valuable insights into your customer’s behavior and are characterized by their high level of detail.
14. HubSpot Live Chat
HubSpot Live Chat is highly popular due to its cost-free nature and easy implementation on any eCommerce platform. It is an ideal option for companies operating on a limited budget.
The live chat solution consists of various features such as personalized branding, automated bots, tailor-made welcome messages, and immediate real-time support. Additionally, it provides a complimentary integration with HubSpot’s CRM tool, allowing HubSpot users to fully customize the chat support window according to their brand identity.
HubSpot provides several useful features, one being an inbox management option that allows your team members to store and arrange previous conversations. With this feature, your customer support team can meticulously review each message to guarantee that all customers received the necessary information.
The Conversations tab in HubSpot enables agents to collaborate on tickets and route chats efficiently. Additionally, the CRM stores all chat transcripts, providing the ability to revisit and analyze each conversation whenever needed.
How does live chat work?
The live chat feature permits prospective customers to connect with your customer support team instantly. Visitors to the website can effortlessly utilize the chat-box to inquire about any queries that will assist them in making an improved decision while making a purchase.
The presence of live chat support significantly impacts sales, revenue, and customer loyalty. Implementing this feature on websites assists customers in acquiring the necessary information to finalize a purchase. This signifies a genuine concern for customer satisfaction and an eagerness to provide extensive assistance.
While live chat widgets often possess advanced automated functionalities, complex queries are still addressed by actual members of the customer support team.
Using every available resource to gain an advantage over their rivals and enhance their conversion rates is a common strategy employed by thriving companies. Incorporating the live chat widget offers several vital advantages that can bolster sales, elevate brand recognition, and increase the revenue generated by your website. Below, you will find a brief overview of the five primary benefits derived from utilizing a chat service.
1. Higher customer satisfaction
Websites that incorporate a live chat widget experience the highest levels of customer satisfaction due to the prompt addressing of customer needs by their support teams.
2. Boost conversions
Demonstrating constant availability to your customers has a beneficial impact on the overall conversion rate. Websites that incorporate a chat application witness a remarkable 20% increase in conversions. Additionally, if customers have a favorable encounter with your chat support team, their likelihood of making future purchases significantly improves.
3. An improved customer experience
The success of any website heavily relies on the customer experience, which is determined by meeting client expectations and assisting them in making the best choice through the chat widget. By achieving this, their customer experience will be positive
4. Cheaper than other customer support methods
Live chat support is a more cost-effective and efficient customer support method compared to alternatives like email responses, phone calls, and social media interactions. With the ability to handle multiple chats simultaneously, customer support representatives can boost productivity and optimize resources.
5. Better SEO rankings
By incorporating live chat, you can enhance your SEO and decrease bounce rate. When a visitor engages with the chat widget and seeks assistance, it is highly likely that they will prolong their stay on your website. Consequently, they will be acknowledged as valuable traffic, ultimately enhancing your website’s ranking.
