Are you in search of the top chatbot software for your website?
Chatbots enable you to save time as they automatically respond to frequently asked customer inquiries. Additionally, they have the capability to enhance user experience, generate leads, and generate more sales.
In this article, we have selected the top AI chatbot software for your WordPress site, with the aim of enhancing customer experience and increasing conversions.
14 Best AI Chatbots Software for Your Website Compared (2023)
1. ChatBot.com
The drag and drop chatbot builder offered by ChatBot enables users to effortlessly create chatbots without requiring coding or special technical abilities.
The AI ChatBot comes with pre-built templates that can be used as a starting point to quickly set up your ChatBot. These templates cover various scenarios such as selling products, customer service, recruitment, bookings, and more.
The ChatBot can be integrated with your WordPress website and can be utilized in conjunction with leading live chat software and other popular apps, enhancing your business’s growth.
2. HubSpot
HubSpot is a suite of marketing tools and a powerful CRM, which consists of a live chat feature and a chat bot builder with intelligent capabilities.
The live chat design can be customized to match your website’s colors and branding. Furthermore, you can effortlessly create automated chatbot responses and workflows without requiring any coding knowledge.
The chat additionally incorporates the effective CRM features of HubSpot, enabling you to effectively pursue all your leads.
3. Tidio
Tidio is an online chat system that is enhanced by chatbots, enabling communication with clients through web and mobile chatbots, as well as the Facebook Messenger chatbot, and other options.
With an easy-to-use dashboard and a mobile app, users can conveniently address inquiries regardless of their location. Additionally, the option of employing automation extensively enables customer question responses and the creation of conversion-oriented funnels.
4. ManyChat
With over 1.3 Billion users on Facebook Messenger, ManyChat serves as a tool for constructing chatbots on this platform. This enables a broader audience and enhanced retargeting choices on Facebook.
Using Facebook Messenger can help you increase sales, reduce cart abandonment, capture leads, and achieve other goals.
5. Freshchat
With Freshchat, it is possible to create chatbots for WhatsApp, Messenger, Apple Business Chat, mobile, and web platforms.
Freddy, their artificial intelligence algorithm, powers it. Its purpose is to identify intent and interact with customers, rather than solely aiming to assist live chat agents in saving time.
6. Drift
Drift allows you to merge real-time chat with an automated chatbot, similar to numerous tools on this list. Additionally, it seamlessly integrates with the top-rated CRMs and email marketing platforms.
By utilizing Drift, you can initiate conversations with customers who have already shown interest in your website’s products or services. The purpose is to leverage conversations to drive conversions and enable you to build scenarios that boost your sales.
7. Chatfuel
To use Chatfuel, you do not require any coding knowledge or previous experience as it is a robust chatbot platform for Messenger, Facebook, and Instagram.
Many companies, including well-known brands such as Adidas, T-Mobile, LEGO, TechCrunch, and others, utilize Chatfuel.
By using your bot, you can effectively increase sales, qualify leads, and offer responses to frequently asked questions, resulting in significant time savings for your customer service team.
8. MobileMonkey
With MobileMonkey, you have the ability to create bots using their OmniChat™ technology, which can be utilized in web chat, Messenger, and SMS text messages.
By creating a single bot, you can save both time and money instead of creating different bots with different tools. Additionally, this approach allows you to use the same bot on multiple platforms. Furthermore, it provides integration opportunities with third-party software, including CRM software, email marketing service, webinar provider, and other similar tools that you may already be utilizing.
9. Zendesk Chat
Zendesk Chat, which is a widely used customer support platform, is a component of Zendesk. It offers various functionalities such as managing support tickets, engaging in real-time conversations with customers, and additional capabilities.
By thinking systematically, you can rephrase the given text without altering its meaning, adding new information, or removing any information. You can make use of automated messages in Zendesk Chat, including messages triggered by customer actions. Additionally, you can enhance your messages by conducting tests to determine which ones generate significant customer engagement.
10. Quriobot
Quriobot is an ideal choice for small companies with limited funds due to its free plan, as it is a straightforward chatbot.
If you are looking for a comprehensive solution that includes a support desk, live chat, and more, Quriobot is integrated with help desk software like LiveAgent.
11. Intercom
Intercom can be used both as a chatbot and for live chat with an agent, making it a versatile tool. It enables automation of marketing tasks and facilitates user engagement.
Intercom’s entire strategy is intended to encourage conversation and facilitate the establishment of relationships. Additionally, it is simple to expand the use of Intercom as your business expands.
12. SnapEngage
SnapEngage is intended to assist users with both sales and support purposes. It is compatible with WordPress websites and can also be integrated with Facebook Messenger, along with other widely-used software.
Ready-to-use bots like the Info-Capture and the Answer Bot are included. Additionally, you have the option to create custom bots using the custom bot API.
SnapEngage offers ‘Health Engage’ to provide secure, HIPAA-compliant chatbots, live chat, and SMS messaging if you run a healthcare site.
13. LivePerson
LivePerson provides live chat software, which is in line with their name. Additionally, it allows you to generate automated conversation flows with the aid of a chatbot.
Your chatbots have the capability to link potential purchasers with a real-time representative, dispatch offers tailored to the customer’s preferences, and even arrange appointments or meetings. Additionally, customers have the ability to inquire about the status of their orders, ascertain their account balances, and obtain responses to inquiries pertaining to billing or payment.
14. Ada
Ada is a user-friendly chatbot that can customize its responses and recommendations according to the customer’s information, intent, and interests. Your support team can easily configure everything without any coding requirements.
You can also connect Ada with your live chat, allowing customers to transition smoothly from the chatbot to a live agent. Additionally, it has the capability to synchronize with your team calendar for appointment and booking scheduling purposes.
5 Benefits of Adding an AI Chatbot on Your Website
1. Instant 24/7 response
Nowadays, businesses can have a digital employee available around the clock to respond to customers, at a significantly lower cost compared to hiring a full-time employee. Through the use of chatbots powered by conversational AI, businesses can provide prompt and continuous customer service and support, regardless of the time of day. By adopting this approach, businesses can cater to the preferences of customers who prefer companies that are always accessible online.
Chatbots are created to instantly respond to frequently asked questions and handle numerous routine inquiries simultaneously. When integrated into a business website, they transform it into a customer support machine, eliminating the need for immediate assistance from live agents and allowing them to focus on more intricate tasks. Even prior to the pandemic, customers anticipated businesses to be accessible around the clock through messaging apps, with chatbots being particularly preferred. This trend continues to expand.
If you want better customer experience and improved customer service, implement your chatbot on your company’s website, as stated by Salesforce. This is because 69% of consumers prefer using chatbots for quick answers to simple questions, making the website the center of your digital presence and offering a 24/7 self-service option.
Businesses that have an online presence 24/7/365 are more capable of establishing a successful connection with their customers. As customers predominantly seek information and assistance online and expect immediate availability, even during nighttime hours, they will value receiving prompt attention, answers, and guidance whenever they seek it, resulting in increased loyalty towards the brand. By implementing a chatbot on the company’s website, customer queries and inquiries can be efficiently addressed at all times. This will positively and memorably alter customers’ expectations of the company’s website, products, and services, motivating them to revisit.
2. Multilingual response
Are there customers from different countries visiting your website? Conversational AI chatbots can operate in multiple languages to engage with customers in their native languages and lead them through the marketing and sales processes developed by your team. An AI chatbot can handle initial communication with international customers around the clock, allowing your employees to focus on more complex tasks and have time to rest at night.
By having a chatbot available in multiple languages, businesses have the ability to tailor the customer experience to the guest’s nationality. This customization includes adjusting the chatbot’s text, images, buttons with links and inquiry forms, as well as providing specific responses to the client’s queries. Moreover, on the Umni platform, businesses can possess and educate a chatbot with conversational AI in various languages such as English, French, German, Russian, Italian, Spanish, Bulgarian, and more. Additionally, the information cards within the chatbot can easily be duplicated as content and settings, allowing for automatic translation from one language to another with just one click. Take advantage of this user-friendly tool now, and begin creating and training your multilingual chatbot.
3. Automation of routine inquiries
Are there many routine questions that are frequently asked in the forms on your website or in your live chat, or in your social media accounts? Instead of relying on your employees, an AI chatbot can automate the answering of all these routine inquiries. By providing customers with a link or QR code for fast access to the chatbot, all frequently asked questions and routine inquiries from social media accounts or any other source can be directed to it. As a result, website traffic will increase and employees will have more time to focus on more interesting tasks, promoting overall business growth.
According to Accenture, approximately 60% of executives believe that chatbots can enhance their organization’s capability to address customer inquiries and provide personalized attention to website visitors by engaging in conversations. This demonstrates how conversational AI already enhances both customer experience and business operations in the corporate realm. If you want to save up to 12 minutes per employee-customer interaction, you can utilize tools such as Umni’s platform for creating and managing no-code chatbots.
4. Cost-saving and time saving
Every owner and top manager aims to save time and costs on customer service and support across various communication channels, including the website. If your expenses related to customer service and support are high, such as salaries for live agents and messengers, implementing a chatbot can help reduce costs. The cost of this digital tool is only a fraction of what would be spent on a customer service employee’s salary, and it remains available on the business site 24/7 to address all customer inquiries.
Based on Accenture’s findings, a majority of companies (57%) believe that conversational bots have the potential to provide significant returns on investment with minimal exertion. Additionally, Juniper Research conducted a separate survey revealing that chatbots are anticipated to reduce customer service hours by 2.5 billion within the retail, banking, and healthcare fields by 2023. Consequently, the annual cost savings resulting from this are predicted to amount to $11 billion.
Start saving tomorrow by implementing an AI chatbot on your website. The role of a customer service agent is not replaced by chatbot technology; rather, it enhances their efficiency by assisting with routine tasks. This allows more time and resources for the business to be allocated towards business development and achieving goals.
5. Increasing interactions and conversions
One of the primary objectives of a business is to enhance customer engagements and convert them into favorable outcomes, which can be effectively achieved through a chatbot integrated into the business website. The era of enduring long queues on busy business phone lines or delays in receiving responses through messaging platforms or email is now a thing of the past.
A chatbot utilizing conversational AI ensures that customers can immediately access the information they are looking for at all hours, thereby boosting customer satisfaction and the potential for conversion. Chatbots serve as a contemporary means of generating leads for your sales process, and they can be employed independently on your website or paired with other tools and methods such as CRMs and email marketing to establish connectivity between all your business tools.
AI chatbots allow for easy relationship building with prospects and potential customers will not be overlooked due to round-the-clock customer engagement. Addressing all customers’ needs immediately while they are on your site results in an increase in conversions.
