Are you in need of the top WordPress live chat plugins to enhance your customer experience? You have the option to read the introduction or directly skip to the most effective chat plugins and their comprehensive overviews.
Is there anything more satisfying than getting immediate assistance while buying or seeking support, or engaging in conversations with coworkers and coworkers (who even relies on phones in the present era?).
A live chat becomes relevant in such situations.
In addition, we conducted tests and comparisons on your behalf to take it a step further.
We present to you a selection of the finest WordPress plugins that can be seamlessly integrated with your website in no time.
It is extremely easy and does not require any coding skills.
11 Best Live Chat WordPress Plugins
1. Tidio
Tidio is the ideal live chat for everyone – from senior developers to those creating their first website. It offers the option to easily install it as a plugin or utilize JS code.
Tidio enables you to enhance your customer service to a whole new level, effortlessly integrating into any website and appearing elegantly on mobile and desktop devices.
We highly recommend Tidio because it offers much more than just a typical live chat tool.
Not only does it possess all the advantages of a live chat, but you can also modify it according to your requirements in order to align with your branding guidelines.
Furthermore, you have the option to establish a chatbot and choose from over 20 templates that are suitable for your requirements. These templates can save you time.
Furthermore, as the proprietor of an eCommerce platform, you have the ability to establish appealing promotions and discounts, which in turn increase your chances of attracting customers and boosting sales.
Tidio chat enables you to gather email addresses and phone numbers. It also allows connections with various platforms such as Facebook Messenger and Instagram.
What is even better is that it only takes five minutes to install Tidio and configure a live chat on your website.
The text cannot be rephrased as it only consists of one word, “Epic.”
What’s even more advantageous is that you can begin without any cost.
Features:
- 3rd-party integrations
- Chatbot with predefined templates
- Unlimited visitors & chats
- Desktop & mobile apps
- Live typing
- Quick responses
2. LiveChat
The best live chat platform caters to beginners and experts in various sectors such as business, eCommerce, software, IT, education, and finance, while being adaptable to any specific industry.
If you are looking for a messaging function that includes lead capture and sale options, LiveChat is your top choice.
One aspect of LiveChat that we appreciate is its ability to integrate with various services such as email, Messenger, WhatsApp, SMS, and more.
An additional fantastic feature is the capability to display the product along with the buy button directly within the live chat, enabling potential customers to make a purchase instantly.
After triggers are set, LiveChat effortlessly routes chats to specific agents while effectively combining AI, chatbots, and real agents.
Features:
- File sharing
- Notifications
- Routing rules
- Agent profiles
- Chat reports
- Encryption
- Credit card masking
3. Sendinblue
The top live chat solution ideal for implementing a comprehensive online business marketing strategy, along with the requirement for more experienced users to manually insert the chat’s code snippet into the header of their website.
If you’re in search of something beyond a live chat plugin (which is essentially a marketing system), we highly recommend considering Sendinblue.
A fantastic bundle of goodies will benefit every website owner.
Despite the availability of numerous options, our primary focus will remain on the chat solution.
Sendinblue offers a nearly instant installation process that remains fast even if you choose to customize and configure its functions, which we strongly advise doing rather than relying on its default settings, as they won’t provide a visually appealing outcome.
Users enjoy the flexibility to personalize their overall experience by customizing colors, adding their business name and logo.
A feature we particularly love about Sendinblue is the ability for agents to readily identify the page the user is on within the chat. This eliminates the need to inquire about the context of their query.
Assigning tasks to different chat agents to ensure proper treatment of users is a simple undertaking.
Finally, you have the option to test Sendinblue’s advantages for free and proceed accordingly.
A remarkable feature of Sendinblue is the ability to utilize a user’s collected email to enhance and elevate email marketing efforts.
Features:
- Chatbox customization
- Agent organization
4. Hubspot Live Chat
We highly recommend the top live chat solution for ambitious business owners who require a comprehensive CRM system to advance their online or offline business. However, it may not be suitable for beginners, despite its ease of use for learning.
Hubspot, similar to Sendinblue, is more than simply a live chat solution – it encompasses a comprehensive CRM that incorporates the live chat software.
Using it will be a blast for you, and you will also derive pleasure from assisting your website visitors. Consequently, there will be significantly increased opportunity to convert them into leads, generate new sales, and ultimately enhance overall website performance.
With a multitude of features, your visitors will be able to contact you for support whenever necessary. Additionally, you have the ability to establish routing rules that direct users to the appropriate agent, whether it pertains to sales, service, or any other department.
Hubspot’s chatbot feature proves to be highly beneficial as it significantly saves agents’ time. Customize numerous conversations and responses to enhance convenience for both parties involved.
Please note that Hubspot automatically saves all messages in its conversation inbox, allowing you to access them at any time. Agents have the ability to respond directly from this inbox, including for follow-up purposes.
Extremely convenient.
If your business (or agents) does not work around the clock, establish specific working hours to inform users when you are available. However, you can still enable email capture during offline hours to facilitate future communication.
Features:
- Chatbot
- Chat availability
- Appearance customization
- Chatbot builder
- Welcome messages
- Email capture
5. Olark
Although Olark is not the perfect example of WordPress live chat plugins, it can be seamlessly integrated into your WordPress website using a convenient widget.
Essentially, you receive a code snippet directly from Olark that you can effortlessly include in any desired location. It’s uncomplicated.
Most significantly, Olark provides a multitude of advanced features.
- First off, you get chat reports – you can track chat frequency, operator responsiveness, and customer satisfaction.
- There’s CRM Integration – with Salesforce, Highrise, Nutshell, and many more CRMs.
- You can set rules to hide and show the chat box, automatically send messages, and assign chats to specific departments.
- Helpdesk integration – with Groove, Desk.com, Zendesk, and more.
- You can group your operators by team, like a sales team and support team.
- You can search through the chat history and detailed transcripts of the talks.
- See what visitors have in their shopping carts to give more informed answers and close sales faster.
- White label feature – remove Olark’s branding.
6. Jivo Chat
JivoChat offers a convenient and simple way to engage with your online visitors instantly. With JivoChat, you can handle various communication channels, including live chat, email, Facebook, WhatsApp, Telegram, Viber, Apple Business Chat, and phone calls, all within a single user-friendly dashboard. This powerful web-based application operates seamlessly in the background, appearing on both desktop and mobile devices whenever necessary. It is designed for efficiency, opening in the same window as your website, ensuring a swift and uninterrupted user experience.
JivoChat functions as an integrated CRM, enabling you to swiftly gain insights into your website visitors and interact with them instantly.
Furthermore, repeat chats will automatically display conversation history. If you currently possess a CRM system, it can be effortlessly linked to JivoChat to ensure smooth communication. Jivo retains all conversation data, eliminating the necessity of sharing passwords with team members. Moreover, it seamlessly integrates with other widely used platforms such as Slack, WordPress, Shopify, and other tools commonly utilized by you and your colleagues in your daily tasks.
Jivo Chat provides a comprehensive range of features that enable you to monitor and respond to every visitor’s activities effectively.
- There are chatbots to answer routine queries not just on your website, but with messengers and social media too.
- Improves agents’ efficiency with the help of timely notifications, canned responses, message sneak peeks, and customizable templates for answering FAQs.
- Statuses, tags, deals, comments and color-coded chats help respond to customer inquiries quickly.
- Agents can hold multiple chats simultaneously.
- You’ll be able to track visitors in real-time and proactively initiate conversations with the help of smart triggers.
- Not available 24/7? Use offline contact forms to collect visitor details and call them back later.
- Includes a customizable chat widget offered in 25 languages, with two-way translation during chats with foreign language speakers.
- Make or receive calls via Jivo by connecting your phone.
- Uses Google Analytics to gather leads; identify sources; collect feedback; track negative ratings; and review employee responses and response time.
7. Chaport
Chaport combines live chats and chatbot services to promote customer self-service on its messaging platform.
To effectively handle queries, it is necessary to establish a knowledge base for your website and enable an FAQ bot within the chat widget. By doing so, the chatbot will handle routine inquiries, gather feedback, and perform other tasks. Consequently, the agent will be able to concentrate on resolving intricate chat conversations.
Chaport stands out among the WordPress live chat plugins on this list due to its highly user-friendly interface. You don’t need any coding knowledge to develop a chatbot – just add a new bot, create a scenario, and define the triggers. In case of complexity, you can easily switch visitors to a live chat.
Chaport provides additional features for round-the-clock top-quality service.
- Install the chat widget on multiple websites and receive chats in the Chaport app.
- Visitor monitoring, typing insights for quicker responses.
- Collect basic visitor information using chat forms before or during chatbot conversation.
- Share information to related apps to create automated workflows. 3000+ integrations are possible via Zapier.
- Customizable chatbot to match your website design and strengthen brand recognition.
- Encourage visitors to close a deal using rule based auto invitations to chat and automatic messages to visitors on checkout page.
- For a coordinated response, there’s group chats and chat transfer.
- You’ll receive notifications when chat is initiated, and use autoresponder for off-time.
- Analytics and reports, including on-demand reports that show engagement rates, response time, and more.
8. Zendesk Chat (formerly Zopim Live Chat)
One of the most widely used live chat services for WordPress users is Zendesk Chat.
The dedicated WordPress plugin, which is available for free in the official repository, makes installation a simple process.
When it comes to WordPress live chat plugins, Zendesk offers chat boxes that stand out with their stylish design. There is a wide range of visually appealing layouts and themes available for customization.
If you wish to reply to visitor messages, you can easily do so by using the external Zendesk Dashboard. Additionally, for the convenience of accessing chats while on the move, you can also install a dedicated app on your Android or iPhone. This dashboard contains essential metrics that allow you to assess chat performances, monitor chat history, and acquire real-time information about your visitors.
If you have a small website, the free Zendesk Chat subscription will be enough as it allows one chat agent to handle unlimited chats, although limited to one chat at a time.
However, if you wish to enhance your subscription, premium access is available from $19 per month. This will also grant you access to exciting extra features such as chat triggers, which allow you to set specific conditions for the chat box to automatically initiate, such as when a visitor remains on a page for over a minute.
9. Live Chat Unlimited
If you are discouraged by monthly fees when it comes to live chat plugins, then the Live Chat Unlimited from CodeCanyon is the perfect solution for you, priced at $75.
If you spend most of your day logged in, you will find it convenient that chats are managed completely from the WordPress dashboard. If you are overwhelmed by the extensive design choices in other WordPress live chat plugins to the extent that you can’t make a decision, then you will value the straightforwardness of Live Chat Unlimited. The chat boxes available here are basic yet efficient, providing you with only two color options to select from.
There is no limit to the number of conversations you can manage simultaneously, and multiple operators can address the same inquiry. In the event that all operators are not available, the chat box is substituted with a contact form to allow visitors to directly email their questions.
10. Formilla Live Chat
Formilla is a live chat solution of exceptional quality, offering both free and premium options.
If your website is a small, one-person operation or has relatively low traffic, you have the option to utilize Formilla for free. The complimentary package provides one agent with limitless monthly chats, representing a substantial improvement from their previous no-cost option.
Previously, the free plan served as a marketing tool, allowing users to try out Formilla and decide if they wanted to upgrade to a premium plan. However, the situation has changed significantly. If you seek WordPress live chat plugins that offer a straightforward solution without any extra features, the free plan will meet your expectations.
If you have more advanced requirements or are looking to enhance the performance of your WordPress live chat plugin, the premium plans are designed to meet your needs effectively.
Among the notable features are proactive chat, a chatbot powered by artificial intelligence, pre-made messages, integration with external applications, multilingual chat support, division into different departments (such as tech support and billing chat), and other functionalities.
By determining your operating hours, the chat widget can be programmed to show as available online within the specified time range and as unavailable outside of your chosen settings. While offline, you can still receive email submissions in the Customer Inbox. Ultimately, this live chat solution is an excellent option for your WordPress website.
11. Pure Chat
I am particularly fond of Pure Chat as a WordPress live chat plugin due to its ability to create visually appealing chat boxes. Customization options for every aspect of the chat box are available, including unlimited color choices, captivating animations, and the option to include personalized images.
Pure Chat is not just visually appealing, but it is also an efficient live chat tool with a range of features such as robust analytics, the ability to manage multiple chats simultaneously, and the use of proactive chat triggers.
In addition, you have the option to set a specific schedule for the availability of the live chat feature. When it is unavailable, the live chat box transforms into an opt-in form for subscribing to any MailChimp email list.
The basic version of Pure Chat allows for a maximum of 15 chats per month. If you require additional chats, there are plans available starting at $39 per month, which come with four users and unlimited chats. Chats can be managed through the Pure Chat dashboard or mobile apps.
Conclusion: Pick Your Live Chat WordPress Plugin
The 11 WordPress plugins for live chat that we provided have been extensively tested and established as effective solutions suitable for any type of website, niche, and industry.
Easily managing requests in the range of 10 to 1,000, these softwares warmly welcome both beginners and professionals.
We suggest utilizing Tidio despite the distinctive features of each tool.
Alternatively, if you are seeking an all-in-one solution that covers marketing as well, consider opting for Sendinblue straight away.
Nonetheless, considering that each audience and business possesses distinctiveness, it is advisable to conduct tests on at least the top four alternatives.
All of them provide a free version as an initial offering.
However, the remaining options also provide a free trial.
It is valuable to dedicate additional time in order to discover the perfect solution that can be utilized indefinitely.
Please consider using well-designed documentation, created with the help of knowledge base WordPress themes, as an alternative to a live chat.
Why Should You Use WordPress Live Chat Plugins
Live messaging has the potential to offer numerous advantages, leading to improved conversions and ultimately business expansion.
Having someone who can answer all your questions about a company, regardless of what you want, brings a sense of satisfaction and confidence.
Live chats do exactly that.
They are excellent for a diverse range of people, including potential customers, current users, team members, and more.
The significance of personalization is undeniable, particularly when incorporating a couple of emojis.
Instant integration
The ease of use and seamless integration are the outstanding features of a live chat plugin.
Making it happen doesn’t require advanced skills.
It can be done by anyone!
What’s even more convenient is that, in case you have any questions, you can readily contact a support agent via a live chat.
With just a few clicks, you can be ready to start chatting.
Quick to brand & customize
Unlike free versions, all premium live chat WordPress plugins can be easily customized to align with your branding.
It is possible to make adjustments to what is needed, include or exclude features, and combine it with external applications.
Even if it’s not originally a part of the website, ensure it seamlessly integrates to give a cohesive feel from the start.
Endless built-in functions
Although we delve deeper into the features and functions below, it is crucial to emphasize the amount of time they help you save.
The thought of coding and constructing a live chat from the beginning is something we’d rather not contemplate. It would consume a considerable amount of time, whereas someone utilizing a plugin could already engage in conversations with thousands of individuals.
Live chat software is one of those investments that are worth every penny.
Key features of WordPress live chat plugins
Canned responses
This solution is highly effective in streamlining and aiding agents in understanding a user’s requirements.
Canned responses encompass a wide range of content, including welcome messages, short surveys, promotional offers, and frequently asked questions (FAQs).
These can be customized in a way that perfectly suits your audience, according to your specific requirements.
Notes
It is essential to be able to jot down notes during a live chat. In fortunate circumstances, a dialogue can come to a swift conclusion.
However, this is seldom the scenario.
One excellent way to demonstrate your professionalism is by taking notes.
Why? Because you will have full knowledge and recollection of everything required by a customer, potential user, or even an employee.
Keep in mind that users really dislike having to repeat themselves, but that won’t be necessary when it comes to taking notes.
Images, links & emojis
A live chat plugin should also include the capability to share images, easily copy and paste links, and even add emojis to provide a more personalized experience.
Provide an extensive range of options to the individual situated behind the screen.
You are not required to take any action as a live chat plugin will handle it for you!
Chatbots
Regrettably (and thankfully), live chats may not always be truly “live.”
Chatbots have the ability to greatly assist any brand or company by providing pre-programmed questions and answers.
Particularly when you are expanding.
It is advisable not to utilize chatbots when there are minimal live chat requests and you are available to respond. In such situations, it is better to have a human handle them. However, when the volume of requests rises, it is recommended to employ chatbots.
Nudges & reminders
With all the distractions surrounding us, it’s quite easy to overlook or forget about the live chat.
Nudges and reminders come in handy when the live chat is open but unfinished, as they can stimulate the user or even the chat agent to resume the conversation.
Sounds or email reminders are possible options.
Dashboard
The live chat dashboard has the ability to provide a large amount of data, offering insights and performance information, with a particular focus on the chat-to-conversion ratio.
Some of the aspects you can observe include waiting times, resolution time, missed messages, or customer satisfaction, among others.
By utilizing all the metrics provided by a (basic) live chat tool, you can further enhance and optimize the user experience for an even better outcome.
Benefits of using a live chat plugin on your site
Quicker service & support
We love this one!
We’ve all been in the position where we have to buy something, go through numerous reviews, but require just a slight push to actually go ahead with the purchase.
If something is not functioning properly, or in need of immediate assistance.
No matter the situation, providing an instant service and support is best accomplished through a live chat.
Easy setup (without coding)
Making a live chat function effectively and look aesthetically pleasing on your WordPress website does not require coding or design skills.
You can activate live messaging in just a few clicks with all the solutions we offer you.
You have the option to personalize the appearance, create pre-written responses, or make any other adaptations that will suit your users’ needs effectively.
All software is designed to be easily used by beginners.
Personal experience
This is also one of our favorites.
Perhaps it’s just us, but conversing with an agent gives you a sense of personal comfort and readiness to dive in.
Making sure that everyone you or your representative communicates with feels comfortable is extremely important.
Why?
More conversions
Furthermore, this feature is highly favored by users due to its ability to generate more conversions.
Returning to the comfort mentioned earlier, it provides an opportunity to establish genuine connections with potential customers.
When there is a sense of comfort, the confidence in selecting the product, service, or software also grows.
If you establish a sense of trustworthiness for your company via live chat, there will be an increase in conversions.
User interest
There’s a hidden truth that nobody shares with you.
By closely paying attention to the reasons users contact you and making note of it, you can acquire knowledge about their interests.
With upcoming updates, you have the opportunity to transform repetitive interests into fresh features and enhancements.
Users will exclaim, “Wow, these individuals have a perfect understanding of my requirements!”
Drawbacks of a live chat
There may be only a few, but they do exist.
Waiting for the agent
Make sure to approach the addition of a live chat on your website with a serious attitude.
Waiting for a response from an agent is incredibly frustrating, especially when time is of the essence.
Although chatbots can provide assistance, if a person requires something specific and there is no human agent available, it is highly likely that they will abandon the conversation and seek help from another service provider.
Stay in the present moment.
Trolls
Yes, you can also handle numerous trolls.
One way to eliminate trolls is by implementing a reCAPTCHA or requesting their name (or email) as a prerequisite for initiating a chat.
If trolls continue to appear, simply chuckle and proceed forward.
Please be aware that our complete tutorial on enhancing WordPress website security is also available for your reference.
Scripted responses
If you begin using scripted responses right away without knowing your audience well, they can cause more harm than benefit.
We recommend having an agent respond to all the initial inquiries, and that is the reason why.
In addition, we mentioned the utilization of questionnaires to gain a greater understanding of users’ needs prior to implementing scripted responses and chatbots.
Avoid producing scripted responses for the sole purpose of completing them.
You will achieve much greater success with your live chat integration if you adopt a clever and strategic approach.
Frequently Asked Questions About WordPress Chat Functionality
What is a live chat feature?
By utilizing a live chat feature, you can engage in real-time conversations with potential customers, current users, and staff members. This enables you to promptly offer them the necessary assistance, guidance, and advice as they strive for success.
How to integrate live chat?
Each software has its own unique way of adding a live chat function to your website. Fortunately, all tools guarantee a fast implementation process that can be accomplished with just a few clicks, without the need for coding expertise. Afterward, you can customize and adjust the chat window and its features to suit your business and target audience in a more personalized manner.
Is live chat a real person?
In most instances, a live chat consists of an actual person. Yet, initially, you may interact with a chatbot that will later connect you to the suitable (human) representative for individualized communication.
Is a live chat plugin free?
Indeed, a live chat plugin can be obtained at no cost (and numerous software options provide this alternative). However, it is worth mentioning that the complimentary version typically imposes restrictions on the number of inquiries. Additionally, free trials are accessible for those who wish to gauge its effectiveness.
Does my business need a live chat app?
Yes, indeed! Firstly, adopting a live chat app enhances your professional image. Secondly, individuals prefer not relying on phones and despise lengthy email response times. They seek prompt resolutions! Thirdly, you can establish trust and increase conversions. Lastly, it allows you to gain insights into your audience’s preferences.
How does live chat increase conversions?
By offering immediate answers and demonstrating the presence of genuine individuals behind the brand or company, a live chat can enhance trust and improve the chances of securing more deals, thus increasing conversions. Furthermore, even if the conversion does not occur instantly, taking a personalized and empathetic approach can resonate with potential customers on an emotional level, significantly increasing the likelihood of them coming back in the future with a card.
