The experience of browsing the internet can occasionally lack a personal touch.
There can be rewarding benefits in attempting to infuse a personal approach into the website, with the aim of reducing isolation.
Your conversions will be significantly healthier.
Having a live chat on a website can enhance the personal touch even more.
What Makes a Great Live Chat App?
The ideal live chat applications should ensure speed, convenience, and efficiency. They enable website owners to deliver exceptional customer service by promptly resolving clients’ issues. Additionally, the WordPress chat plugin enables timely responses to sales inquiries, ultimately boosting conversion rates.
Until your customers are ready to make a purchase, it will eliminate any obstacles for buyers and provide a comforting human touch.
Moreover, the free website chat is designed to provide a user-friendly experience for everyone involved. It should enable effortless incorporation into your website according to your specific requirements.
Best Live Chats for Sales and Customer Support Teams
By enhancing customer experience, boosting customer retention, and increasing sales, live chats have revolutionized customer support service. This innovative approach is transforming the way customers are supported and engaged with.
Below is a compilation of the finest website chat plugins available.
1. Chaty
Chaty is an affordable and effortless messaging live chat solution for your website, offering the advantages of social media integration. By allowing you to stay accessible to your customers on popular platforms like WhatsApp, Facebook, and Viber, it ensures convenience and ease.
In addition, this WhatsApp WordPress plugin facilitates smooth communication. Customers have the freedom to chat with anyone they desire without any limitations. With Chaty, you can effortlessly select an unlimited number of customer channels with a simple click of a button.
Chaty offers a range of targeting and triggering features that enable you to precisely customize the desired behavior of your live chat. You can utilize Chaty to display particular dates or activate the software when a user intends to exit.
Moreover, Chaty not only provides assistance but also aids in fostering meaningful connections with your clientele.
You can directly chat with customers on various platforms such as Facebook Messenger, WeChat, Telegram, WhatsApp, Email, Phone, Skype, Instagram, and more through the platform. This allows you to connect with customers on the platform they prefer. The platform offers both a basic and a premium option.
Once you load a single JavaScript file, the chart is compatible with all websites, eliminating the need for concern about compatibility due to its incorporation of the best coding convention.
Moreover, Chaty’s integration with Google Analytics allows you to conveniently monitor open channels, traffic sources, clicks, and page sources, making it easier to make decisions based on data.
2. LiveChat
With numerous distinctive features for its LiveChat service, this messenger WordPress plugin is designed for websites and offers easy integration with various customer relationship management platforms, similar to Zendesk.
The free chatting plugin is ideal for e-commerce stores that require a CRM solution in addition to live chat functionalities.
Advantages:
- Integrates with other products. This useful chat widget for a website integrates some CRM software, email marketing services, and Google Analytics. You can monitor your team’s performance in reaching customer service goals.
- Many features. E.g., one handy feature is an integrated help desk for when a chat box can’t solve a customer’s request.
- View customer typing live. You can see what customers are typing before they send the message. This can help you prepare an appropriate response.
- You can fully customize your widget templates and get mobile apps to stay available for your customers on the go.
Drawbacks:
- Reviewers say there are missing functions and features. They listed no spell check within the widget, inability to embed links into specific words, and inability to set up automatic messages.
- More expensive than some of the competitors.
3. LiveChat by Formilla
Formilla LiveChat provides both free and premium versions of the Shopify chat plugin, enabling you to engage in real-time conversations with your website visitors and promptly address their inquiries.
Formilla’s LiveChat is the ideal live chat application to choose if you wish to engage with customers while they are navigating your website.
4. JivoChat
The team can communicate with customers across various channels such as chat, email, phone, and social media using this business messenger. The platform includes CRM functionality, enabling you to track prospects and convert them into sales. Nevertheless, it lacks automation capabilities.
5. Task.To LiveChat
The agent-centric chat application, Task.To LiveChat, is designed for E-commerce stores. It offers a range of unique features, including unlimited chat volumes, agents, and the ability to add widgets to multiple sites. Additionally, this application is completely free to use.
6. PureChat
If you are looking for a live chat specifically for an E-commerce shop, here is another option for you. However, please note that this chat service only offers live chat and does not include additional services like CRM for various platforms. PureChat provides two different plans, which are called Growth and Pro.
Advantages:
- Over 1,000 integrations. If you want to join other apps for more functions, then you’ll definitely find something for yourself.
- Fully customizable website chat widget. You get complete control over your chat widget’s look and its functionality.
- Real-time visitor analytics. You can see what people are doing on your website and maybe even spot any issues that could prevent them from completing a sale. Make sure you make the most of this analytics use of chat widgets.
- Transcripts of all your conversations are available for review and analysis.
Drawbacks:
- Reviewers say they can’t connect email platforms to this chat widget.
7. Tidio Live Chat
Tidio live chat is an excellent choice for E-commerce stores as it combines automation, live chats, and bots to offer a complete live chat application experience. It perfectly caters to individuals who seek extensive automation to enhance customer support and marketing efforts.
Listed below are the main characteristics:
- AI chatbot, live chat. You get them both, and they’re fully customizable. You can make your chat widget online and just the way you want it.
- Easy installation. Tidio is easy to install and you can find Tidio on WordPress, get Tidio for Shopify, and many other platforms.
- Searchable transcripts. This is a great feature in case you need to go back to any of the chats. You can use this to remove recurring issues and monitor what service your customers receive.
- Mobile app. You can reach your customers and answer queries on the go with an app for iOS and Android.
- Real-time visitors list and live typing. See who’s visiting your store and reach out to them at the right time. Preview the customer’s messages before they hit Send.
8. SmartsUpp
SmartsUpp, an outstanding chat plugin for websites, provides omnichannel support to enhance conversion rates and stimulate sales. Its impressive qualities include built-in video recording capabilities, making it one-of-a-kind.
9. Crisp Live Chat
The free live chat serves as a complete solution for fulfilling all your customer support requirements. Located beneath a chat button, there is a shared box that enables you to retrieve all messages from various platforms.
Your business can benefit from utilizing Crisp live chat as it allows you to retarget leads effectively, ultimately converting them into customers.
10. 3CX Live Chat
You should consider this alternative WhatsApp plugin for websites, as it is completely free – isn’t that awesome? 3CX live chat offers various chat button features that you will definitely find enjoyable.
Your agents have the option to utilize a mobile application to respond to customer inquiries while on the move. You have the ability to tailor your platform to align with and represent your website’s brand.
11. HubSpot Live Chat
The marketing platform provides live functionality and a chatbot builder, allowing you to tailor the design to match your website brand.
Additionally, it is also possible to develop a codeless automated chatbot, which offers the opportunity to seamlessly incorporate customer data into the HubSpot live chat.
Advantages:
- Stored conversations. This chat widget stores your chats in an inbox so that you can go back to it anytime and review the conversation. You can easily follow up on users and provide your repeated customers with a more personalized experience. This is because you can collect information they share with you.
- You can create AI bots online to answer all the common questions and do some basic tasks. There is an integrated AI assistance builder on their website. And it doesn’t require any coding skills!
Drawbacks:
- Some reviewers had difficulties connecting with outside apps.
- Other reviewers said that it was too slow for their website.
- There are inadequate reporting tools.
- You can’t create categorization for tickets.
Pro Tip:
To ensure you find the best live chat option that meets your requirements, it is crucial to bear in mind the following tips while searching for a suitable messenger plugin for WordPress.
The choice of messenger plugin for your website will vary according to the size of your business, industry, and specific requirements. If you desire a live chat feature for customer support, opting for one that includes co-browsing and screen sharing options would be beneficial as it allows for effective resolution of customer issues.
If you are in search of software for sales purposes, choose live chat software that has lead qualifications and CRM integrations to facilitate the progress of visitors through the sales process. A remarkable live chat possesses the following characteristics:
- Automated responses for answering questions
- A chat widget that visitors can minimize
- Reporting and analytics
- Knowledge base integrations
What is a chat widget?
A chat widget, usually appearing as a button on the bottom of a webpage, functions as a window for potential customers to interact with a brand, welcoming visitors and providing assistance on the website.
After clicking on the button, a live chat widget will appear, allowing the website visitor to engage in a conversation with a customer support agent or chatbot.
Why do you need a chat widget on your website?
Were you aware that the typical attention span of an adult is merely 8 seconds? This limited timeframe poses a challenge in capturing the attention of potential customers visiting your website, doesn’t it? Consequently, it is crucial to promptly offer people what they desire; otherwise, they will swiftly exit your page. Chat widgets can assist in achieving this goal as they address customer inquiries and guide individuals to the relevant product pages instantly.
The importance of having live chat support with a widget on your web pages is evident for what other reasons?
- Chat room widgets positively affect sales, and customers are happier to buy from companies that offer chat widgets. What’s more, you’re not limited to your website when using live chat software. You can put the chat widget on Facebook Messenger, WhatsApp, and even Slack so your customers can find you on whichever platform they’re using.
- A SuperOffice study has shown that an embedded chat widget is also a preferred communication method for customers. It comes before social media and phone calls which is important to note for ecommerce businesses looking to improve their customer relations.
- Overall, chat widgets online are a great way to improve your company’s relationship with your customers. They can increase conversion rates and enhance customer experience. This is especially helpful for small businesses to boost their sales and grow faster.
- Other than communication, you can use pop-up widgets for marketing automation. You can program your website chat window to collect emails by showing people newsletter signup forms or increase sales by routing the customer to your SALE items.
- Your embedded chat box can also collect data about your customer. This includes what they were doing on your website and any additional information they gave you, like a phone number or their email address. This can help you provide a more personalized experience for returning clients.
