As eCommerce businesses recognize the significance of conversational marketing, they acknowledge the essentiality of integrating eCommerce chatbots onto their website.
eCommerce chatbots have the capability to engage in automated conversations on various subjects, including product recommendations, personalized shopping experiences, and customer support.
Are you prepared to familiarize yourself with 11 excellent chatbot choices for eCommerce stores? Continue reading to discover our compilation of the finest chatbot platforms, including their key features, advantages, and disadvantages.
List of 11 Best Chatbots for eCommerce
When you consider the addition of a chatbot to your eCommerce store, there is a wide range of choices available.
Now, let’s examine some of the top discoveries we have come across!
1. Giosg
When it comes to chatbots, we believe that giosg is exceptional. We utilize their tools every day and can confidently affirm that if you desire impressive features but are not tech-savvy, Giosg’s solutions may be exactly what you need.
With advanced features and an easy-to-use interface, Giosg is considered one of the top chatbot builders available in the market presently.
The factor that impresses and amazes.
Even if they don’t know how to code, your least tech-savvy employees are capable of producing high-quality chatbots.
You may be asking, how is it possible to think step by step while maintaining the same meaning?
You can start by selecting one of our pre-designed chatbot templates from giosg and proceed to build a chatbot conveniently. Furthermore, you have the option to personalize your chatbot to align with your brand and goals.
Additionally, you have the option to add live shopping features to giosg chatbots for a more interactive and purchasable experience with your video bots.
2. MobileMonkey
MobileMonkey is one of the top choices in this compilation of the finest chatbot options. It stands out for its user-friendly nature, as it combines website chatbots, Facebook ad bots, and SMS bots into a unified system.
There are a few notable features, such as natural language processing which is important for preventing customer dissatisfaction during conversations with a machine, customer segmentation, and dialogue templates that are readily available.
The element that causes a sense of awe and amazement:
Also, the automated discussion is made more realistic by including GIFs and photos.
However, it primarily caters to basic needs and does not include features such as a payment system, an API, voice assistants, or integration with platforms other than Facebook.
3. Chatfuel
Chatfuel is a tool used to build chatbots specifically for Instagram and Facebook Messenger. It is particularly popular for creating eCommerce chatbots as it effectively addresses inquiries from customers regarding products available on social media platforms like Instagram and Facebook.
The element that elicits a sense of awe or astonishment:
Bots for Simple FAQs and Facebook Messenger can be easily created in just a few minutes without any issues.
If your goal is simplicity and fast chatbot creation for social media, then this is a viable choice.
Examine a few of its features and consider both the advantages and disadvantages.
4. Botsify
Botsify is a chatbot solution that enables you to develop conversations for Facebook, your website, and WhatsApp. What distinguishes Botsify from its competitors is its vocal capabilities, although it does not provide Facebook retargeting and campaign options and is primarily oriented towards customer support.
Is there a WOW factor?
Botsify has the ability to transfer customer queries to human agents through a human hand-off, effectively. Additionally, Botsify provides over 100 integrations with in-chat payments.
5. BotCore
BotCore is a platform that utilizes various Microsoft technologies, such as machine learning, to facilitate the construction of personalized chatbots for customer support. It is recognized as a Microsoft Preferred Conversational AI solution.
The element of surprise and impressiveness that a certain thing or experience possesses, commonly referred to as the “WOW factor.”
You can create bot conversations using a variety of tools and built-in AI methods with BotCore’s integrated Knowledge Graph.
6. DialogFlow
DialogFlow is a Google product that utilizes Google’s speech-to-text, natural language processing, and machine-learning technology. It operates on the Google Cloud Platform, which has the capability to accommodate an extensive user base and can integrate with various services, such as Google Assistant, Alexa, Facebook Messenger, Twitter, Slack, and more. Additionally, it is compatible with smart devices like smartwatches and other gadgets.
7. Flow XO
Flow XO is a beneficial chatbot option for businesses as it offers an AI-powered chatbot solution that can be utilized on various channels such as Facebook Messenger, WhatsApp, SMS, Slack, and your website. This chatbot enables both automatic and live chats to accept payments, providing an excellent eCommerce solution.
They offer a user interface that is both simple and intuitive, giving users the choice to start from scratch or utilize various pre-built templates designed for a variety of use cases.
What is the wow factor?
Ensure a smooth interaction process for your customers by allowing them to seamlessly engage with you across various platforms. Begin with a web bot on your site, and continue the conversation through Facebook Messenger on their mobile devices.
8. ActiveChat
ActiveChat was designed with the intention of catering to eCommerce and customer service needs. The platform is conveniently compatible with Facebook Messenger, Twilio SMS, Shopify, and WooCommerce, aiming to simplify user experience.
Are you impressed by the Wow Factor?
You can use this platform to create bots for each of your consumer engagement channels.
9. Pandorabots
With this platform, you can create various bots using this multilingual, conversational AI chatbot builder. It enables the creation of bots for various purposes such as marketing bots and voice assistants.
The WOW factor: It is an open-source platform that enables anyone to generate chatbots and access the code. However, beginners may encounter challenges in fully utilizing the advantages of this platform. Consequently, it is best suited for experienced users and developers.
10. Verloop
Verloop is a platform that specializes in converting leads into paying customers by engaging in personalized conversations. It offers the capability to build various types of bots, such as sales and marketing bots, along with customer support bots. Additionally, it provides support for Shopify, WordPress, and Magento bots.
The element that elicits a sense of awe or amazement:
The drag-and-drop interface incorporated into it is free of code, which means it is incredibly user-friendly for individuals with varying levels of ability.
11. ManyChat
The operation of this chatbot is relatively easy, and its capabilities are clearly explained to beginners. It will guide users through the setup process and enable immediate activation.
ManyChat is also integrated with Google’s Dialogflow technology for the purpose of AI and speech capabilities.
The factor that creates a sense of amazement or surprise.
The Pro version allows you to effortlessly link it with your eCommerce platform, along with other customer service tools. This chatbot solution, focusing on the Metaverse, facilitates support for Facebook Messenger, Instagram DMs, and SMS bots, aiding you in addressing customer needs.
BONUS: 4 Best Live Chat Software for Ecommerce Stores
1. LiveChat
LiveChat is a comprehensive customer support solution that is widely regarded as one of the leading live chat software for ecommerce.
What are the best ecommerce features?
- 200+ integrations such as Shopify, Facebook Messenger, and UPS Delivery status
- Chat monitoring and chat transfer
- Two-way file sharing between agents and customers
- Filterable chat tags
- Canned responses
- Sneak peek
- Tracking ecommerce goals/ sales targets
- Pre-chat and post-chat survey forms
- Chat history that’s filterable
- Offline ticket form
- Extensive reporting and analysis
- Dedicated WordPress plugin for WooCommerce stores
LiveChat offers a variety of features and plans that cater to various budgets. The inclusion of goals and sales tracking, file sharing, analytics, and lead generation make it especially beneficial for ecommerce websites. Another appealing aspect is the ability to add the chat widget to multiple websites or apps without requiring additional licenses.
2. Tidio Chat
If you’re in need of AI capabilities to replace agents, Tidio Chat, including a Shopify chatbot, is a great choice due to its numerous helpful features for your ecommerce website.
What are the best ecommerce features?
- Sneak preview and live visitors monitoring (Premium)
- New incoming visitor notification (Premium)
- Chatbot templates (Premium)
- Easy-to-set automated messages targeting visitors based on activity type
- Unlimited chatting with chatbots with up to 100 unique visitors per month
- Integration with apps like Facebook Messenger, Zapier, and Shopify
- Dedicated WordPress plugin for WooCommerce stores
- Store visitor info such as tags, location, preferences, and more
- Email response for offline queries
- Up to 500 automated and scheduled emails per month
For ecommerce websites not looking to invest in live chat services, the forever free plan can still provide all the necessary services for small and some mid-sized businesses. Additionally, it offers a wide range of essential chat services at highly competitive prices, and can be added to multiple websites as well.
3. Olark
Talking to customers is made really easy by Olark. Every online interaction with their chat tools helps you to learn and improve.
What are the best ecommerce features?
- Collects visitor details like location and device, maintains visitor history
- Chat transfers
- Chat transcripts
- File sharing
- Chat tagging for analytic purposes
- Automatically add chat events to Google Analytics
- Organize chat agents into departments and monitor activity
- Pre and post-chat survey
- Chat routing
- Canned responses
- Automate chat greeting, chat initiation on triggers
- Automate chatbox behavior based on visitor behavior
- Chat agent user roles – basic access and administrative access
- Enable desktop notifications of new chats
- Integration with Zendesk, Salesforce, Magento, BigCommerce and more
- Dedicated WordPress plugin for WooCommerce stores
- Add-ons for co-browsing, removing Olark branding, and visitor insights into social and professional profiles
Olark is suitable for businesses aiming to expand as it aids in capturing leads, boosting sales, and offering live chat support. Additionally, it can be utilized across multiple domains.
4. Freshchat
Freshchat, a cloud-based CRM, hones in on three distinct areas and maintains its focus on them.
- Conversion
- Onboarding
- Customer support
Customers can be responded to through web, mobile, or social media platforms.
What are the best ecommerce features?
- Triggered messages or email campaigns based on customer-specific behavior
- Bots to help with lead generation
- Rich messaging to share files, videos, and FAQs
- Clearbit integration to know your customer without requesting for details
- Segment users based on geography or behavior for targeted action
- Reengage with users on mobiles with push notifications
- Chat routing based on agent competence and load
- Integration with top marketing and customer support software
- Co-browsing and screen sharing
- Smart plugs to pull information from Team Inbox to engage customers with context
- Chat transcripts
- Create a ticket from chats
- Conversion report, label report, and team performance report
Freshchat offers four plans to accommodate businesses of all sizes, ensuring that no one is excluded. Even the free plan, which includes features such as rich messaging, agent groups, bulk actions, 100 campaign contacts, and more, provides far more than just the basics. Furthermore, Freshchat’s APIs allow for customized integrations, and its ability to scale using the Freshworks platform means it can effectively support large enterprises with high volume demands.
What features should you look for in live chat software for ecommerce?
If you have a store that varies in size and nature, there are several functions that live chat software for ecommerce should possess.
- Initiate a conversation proactively at different points in the sales journey
- Create triggers for upselling a product
- Share files to enable sending screenshots, catalogs, or offers between agents and customers
- Include pre-chat forms for stats and lead generation, and post-chat surveys for customer feedback
- Reduce cart abandonment by connecting with customers if they’re having problems
- Use canned responses and sneak peek facility for quicker response
- Transfer chats among agents with internal comments
- Access chat transcripts for personalized attention
- Add tags to chats for context. This helps with analytics by filtering using tags
- Keep track of sales and service team, sales and goal tracking
- Include detailed analytics to give you insight into customer information
- Use chat engaging features like a popup chat window, chat buttons, eye-catchers
- Set up audio and visual notifications of chat or message, so no customer is kept waiting
You can integrate these chat software with ecommerce platforms such as Shopify or WooCommerce for a smoother workflow. By combining these features with a strong ticketing system and offline messaging, you will have comprehensive customer support coverage.
