If you want to communicate with customers on your website, using a WordPress chat plugin is highly recommended. Live chats are perfect for addressing pre-sales inquiries and offering immediate assistance, allowing customers to receive prompt answers and enhancing their trust. The good news is that there are numerous chat plugins available to select from. This article will explore the top 10 WordPress chat plugins, assisting you in determining the most suitable one for your requirements.
Why Use a WordPress Chat Plugin?
Customers requiring assistance should have a convenient method to obtain answers, as some of their queries might not be addressed in the FAQs provided on the website. Generally, email communication tends to be a time-consuming process.
Through the use of plugins, you can automate the interaction with your customers. Chatbots have the capability to handle the communication and transfer it to you if necessary. This method is highly effective in capturing potential customers and enhancing their contentment.
Compared to email, a live chat provides a greater sense of personal connection. Additionally, it is less cumbersome than phone communication. Conversations over the phone often encounter challenges in gauging when the other person has finished speaking, leading to unintentional interruptions. Furthermore, comprehending someone can be arduous. In many cases, customer support necessitates the exchange of screenshots, files, links, etc., hence reverting to a text-based conversation in any case.
By introducing a live chat feature to your website, a WordPress chat plugin effectively addresses these problems. Now, let’s explore some of the top-rated live chat plugins offered.
The Best WordPress Chat Plugins
1. Tawk.To Live Chat
You can use Tawk.To Live Chat, a free WordPress chat plugin, to conveniently oversee various websites and agents through a single dashboard. With the free apps available for computers and mobile devices, agents can easily communicate and monitor visitors. These apps are compatible with iOS, Android, Windows, and Mac OSX, and you can access them through any browser.
2. Zendesk Chat
Zendesk Chat offers a chat widget that is specifically designed for mobile usage, enabling visitors to access it on any device. Through the dashboard, one can efficiently handle numerous conversations. The proactive chatting feature incorporates triggers that aid in boosting sales. Additionally, advanced analytics provides the ability to monitor visitor flow and usage patterns. Assistance can be provided promptly when customers require it most. Furthermore, it seamlessly integrates with sales software and has already been translated into 43 languages.
3. 3CX Live Chat
The 3CX Live Chat plugin can function independently, but it is also compatible with the 3CX Communications Suite, enabling the addition of voice and video capabilities. With this WordPress chat plugin, there are no limitations on agents, who can also transfer customers to other agents. By setting up departments, traffic can be efficiently directed to the appropriate agent. Offline messages can be created to provide customers with updates, and chat records are stored for future reference. The chatbox can be configured to pop up automatically, and it is possible to enhance chats with photos, logos, surveys, and polls. The extensive range of features provided by this plugin exceeds what can be adequately described.
4. HubSpot
HubSpot is a WordPress plugin that provides a range of services such as live chat, CRM, email marketing, forms, and analytics, all with a focus on increasing conversions. The live chat function consists of popups and chatbots, which enable continuous operation of your customer service system. These chatbots are specifically designed for lead capture, generation, management, and real-time assistance.
5. Tidio
Tidio is a chat plugin for WordPress that offers email marketing tools for business expansion. The widget can be personalized to match your brand and offers templates and an editor. With the mobile app, you can promptly respond to customers using either iOS or Android. Notifications inform you about customer visits to your website, offering a live typing preview. Moreover, you have the ability to view the exact page your visitors are browsing, enabling you to provide specific assistance. Additionally, email marketing tools are available to maintain communication with your visitors.
6. JivoChat
JivoChat is a comprehensive plugin for business messaging that caters to live chat, phone calls, email, and social media chat platforms. With its live chat widget, you can both make and receive calls. When you’re unavailable, customers receive an offline message to inform them. There are options to call back customers as well. It allows for multi-agent and team chats and displays a live typing indicator. Additionally, the live chat automatically translates into the visitors’ language and back into yours, supporting 25 different languages.
The upgraded version incorporates automated canned responses that can handle the chat on its own. It allows the transfer of chat between agents and enables real-time monitoring of the website. Additionally, it offers smart triggers and numerous other features.
7. Crisp
Crisp is an email list and lead generating WordPress chat plugin, equipped with desktop and mobile apps, instant notifications, and a scheduling feature. You have the ability to tag conversations to compile a contact list. It provides real-time tracking of visitor typing, eliminating the need to wait for their message to be sent. Moreover, it offers a chatbot builder to create automated chatbots.
In addition, there is a possibility to enhance its features by integrating with various platforms such as Slack, Messenger, Twitter, Telegram, SMS, and email. Upgrading to the pro version offers additional functionalities like triggers, blocking, canned responses, audio, customization, and many more options.
8. LiveChat
LiveChat is a high-quality plugin that includes a ticketing system. This widget is customizable to match your WordPress theme and allows you to chat across multiple websites from one dashboard. Use pre-written responses to save time and provide quick replies to visitors. Customers have the ability to upload files, and visitors can rate the quality of support and agents. Additionally, you can track visitors, export chat logs, view transcripts, transfer and assign chats, access reports, and much more. Organize and categorize chats based on keywords, and seamlessly integrate with sales apps as the plugin is also translation-ready.
9. Live Chat by Formilla
Formilla’s Live Chat is a plugin, both free and premium, that provides an array of services. While most features are exclusive to the premium edition, you can still engage in chat using a customizable widget that is compatible with mobile devices. Additionally, real-time visitor monitoring enables you to observe the number of individuals visiting your website. By utilizing pro-active chat, you can initiate automatic conversations. The plugin also incorporates marketing automation for both email and in-app messaging. Moreover, you have the ability to include private comments, offline chats, custom attributes, and various other features. It further enhances functionality by offering desktop and mobile apps, pre-prepared messages, blocking capabilities, file sharing, and support for multiple live agents. Furthermore, it seamlessly integrates with numerous applications and supports multiple languages.
10. Floating Chat Widget
The Floating Chat Widget enhances your website by incorporating a floating chatbox and call-to-action messages. You can adjust the display settings to decide when the chatbox should appear. There are 8 various effects to select from. Additionally, you have the freedom to personalize the icons, choose alternative buttons, and modify the widget’s size. A CTA pending message icon is included to attract visitors’ attention. It conveniently connects to various channels, allowing your visitors to utilize their preferred chat apps from popular social networks and platforms. Furthermore, it also offers a contact form.
The professional edition includes an additional 25 social channels and applications, customization options for widgets, Google Analytics integration, page targeting, traffic source targeting, location targeting, and numerous other features.
BONUS:LiveChat – WP live chat plugin for WordPress
Looking to engage with customers while they are browsing your website? Our WordPress plugin, LiveChat, allows you to connect with them and provide immediate responses to their inquiries.
In addition to engaging in conversations, you have the option to dispatch customized messages according to various criteria. Furthermore, the chat widget can serve as a means to receive offline messages or even allow customers to subscribe to your mailing list.
Feature-rich WordPress live chat plugin
LiveChat provides several efficiency features, including targeted messages, which can be utilized to automatically appear on your checkout page in case a shopper is not engaged.
The competition cannot beat LiveChat when it comes to its personalization features. Your website can be customized with matching colors and messages. Various themes can be set up for the mobile experience, and team photos can be added to enhance personalized interactions.
However, there’s more to it. You can easily create quick replies to address repetitive questions and establish chat tags to streamline communication. Additionally, you can manage several chat windows on different pages to facilitate your customer support processes.
Even during your off-hours, LiveChat allows you to offer round-the-clock customer support. Your customers can still send you messages via the chat widget, just like they would if your team was available online. All their messages will be saved in LiveChat for you to respond to later.
Live Chat for WordPress website
A crucial aspect of this plugin is its compatibility with well-known WordPress site builders such as Elementor Page Builder, Divi Builder, WordPress Page Builder, Beaver Builder, among others.
Moreover, LiveChat seamlessly integrates with any WordPress theme or template, eliminating the need for any alterations.
Are you interested in engaging with shoppers as they browse your WordPress store? LiveChat has formed partnerships with top ecommerce platforms, such as BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.
Easy to customize and extend
LiveChat seamlessly integrates with a variety of popular third-party apps and services, such as Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, Salesforce, and more, from email marketing to social media.
What is live chat for WordPress?
Live chat is of utmost importance for any business that values its website and takes its operations seriously.
The plugin operates in a straightforward manner: a standard chat widget is positioned on the bottom right corner of your WordPress website. Visitors to your site have the option to initiate a conversation with you, or you can proactively engage them by sending chat invitations. Moreover, the widget can be utilized as a contact form for receiving offline messages or as a means for customers to subscribe to your mailing list.
The perfect solution for businesses of any size is live chat software, which helps them increase sales and enhance customer satisfaction ratings.
Usage
After the plugin is installed and activated, you will be asked to either connect to your LiveChat account or create a new one. Once the two are synchronized, you will need to log in to one of LiveChat’s applications, such as the web, desktop, or mobile app.
Notes
Requirements
The WordPress Live Chat Plugin by LiveChat is available at no cost, however, it is exclusively accessible to LiveChat customers who can avail of a 14-day trial without requiring any credit card information.
Please check out the LiveChat website for information on their plans and features.
Localization
The WP live chat plugin for WordPress, known as LiveChat, is completely customizable for translation. You are able to translate the plugin into any desired language using translate.wordpress.org.
Partner with LiveChat
Are you interested in creating a LiveChat account for a client? Enhance the services you provide to your customers by incorporating LiveChat into your projects.
