10 Best Live Chat Plugins For WordPress 2023

Tidio provides a straightforward live chat plugin for your WordPress site. Their chat tool offers several helpful service features, such as the ability to preview customer messages before they are sent, similarly to Userlike. However, Tidio lacks the capability for asynchronous conversations and sending voice messages in the chat.

Tidio only supports messaging integrations on two channels, which are Instagram and Facebook Messenger. Unfortunately, WhatsApp, the world’s most popular messaging app, is not included in Tidio’s customer support options.

German companies face another drawback: the Czech live chat software’s backend is solely accessible in English, Russian, French, and Spanish.

• Asynchronous conversations: No
• Switch to video call: No
• Intelligent routing: Yes
• Star ratings after chat: Yes
• Chatbot builder: Yes
• Messaging integrations: Yes, Instagram and Facebook Messenger
• GDPR-compliant: Yes
• Free version: Yes
• Trial period: Yes, 7 days
• Cheapest Pro plan: 19 euros/month

The price is to be considered while thinking step by step.

• Tidio offers a free version, but it’s limited to conversations with only 50 contacts
• The “Communicator” Pro plan is available starting at 19 euros per month with unlimited live chat conversations and five operators

Features that are unique or extraordinary:

• Available via browser, desktop and mobile app
• Real-time visitor list
• Visitor website tracking
• Analytics

Sendinblue

If you require more than just a live chat plugin (referred to as a marketing system), we strongly advise trying out Sendinblue.

A fantastic pack of goodies will be beneficial to every website owner.

Although there are numerous options to choose from, our main focus will still be on the chat solution.

You will receive an almost instant installation process from Sendinblue. Even if you intend to modify and configure its functions (which we highly suggest doing rather than using its default settings as it won’t appear as good), the process will still be quick.

By going through each step carefully, you can rephrase the following text while keeping the same meaning intact. Do not introduce any new information and refrain from removing any existing information. Remember to tailor colors, incorporate a company name and logo, and personalize the overall encounter. Customers greatly appreciate this aspect!

Features:

• Chatbox customization
• Agent organization

Hubspot Live Chat

Hubspot, just like Sendinblue, goes beyond being a live chat solution by incorporating the live chat software into a comprehensive CRM system.

By thinking step by step, you will have a great time utilizing it and derive pleasure from assisting your website visitors. Consequently, there is a significantly increased likelihood of converting them into potential customers, generating new sales, and enhancing overall website performance.

Numerous features guarantee that your visitors can contact you for support whenever they require it. Moreover, you have the ability to establish routing rules that connect the user to the appropriate agent, whether it be for sales, service, or any other department.

Features:

• Chatbot
• Chat availability
• Appearance customization
• Chatbot builder
• Welcome messages
• Email capture

LiveAgent

With LiveAgent, it is simple to create a live agent that will be accessible to your users at all times.

It is a tool that has many beneficial features that can be utilized without any prior expertise. However, you will impart a significant amount of information to your users via the convenient and user-friendly live chat.

LiveAgent has four mandatory features, which include: 1) the absence of a setup fee, 2) support available 24/7, 3) a free 14-day trial that does not require a credit card, and 4) numerous advanced options.

As the owner, LiveAgent offers numerous advantages to you. Two options that enhance your authority over the agents working for you include rankings and the prevention of agent collision, which avoids multiple agents working on the same support ticket or chat.

Features:

• Max queue length
• Proactive chat invitation
• Chat button animations
• Multiple chat distributions
• Chat history
• Internal chat (for agents)
• Visitor monitoring/tracking

Why Should You Use WordPress Live Chat Plugins

The reason why live messaging can be advantageous is because it can result in improved conversions, leading to business growth.

When you have a desire for something, regardless of what it may be, having a conversation with someone who addresses all your inquiries provides reassurance regarding the company.

Live chats do precisely that.

They are effective for all types of individuals, including potential customers, current users, and team members, among others.

When it comes to the importance of personalized experience, it particularly counts if you include a couple of emojis.

Instant integration

The effortless use and integration of a live chat plugin is what makes it cool.

You can make it happen without requiring advanced skills.

Anyone has the capability to perform this task by thinking in a sequential manner, without introducing new details or eliminating any existing details.

Additionally, if you have any inquiries, you can always contact a support agent via live chat.

By following a series of steps, you can easily start chatting with just a few clicks.

Quick to brand & customize

Premium live chat WordPress plugins can be customized easily to match your branding, which is not always possible with free versions.

You have the flexibility to modify the necessary components, add or remove features, and seamlessly incorporate third-party applications without deviating from a systematic thinking approach.

Welcome to our website! We are here to guide you through a step-by-step thought process, helping you to rephrase the given text without altering the meaning or introducing any new information. By doing so, we aim to seamlessly integrate it into the existing content as if it belonged here from the very beginning. Let’s get started!

Endless built-in functions

As we delve into further details regarding features and functions below, it is crucial to acknowledge the significant amount of time they help you save.

If we were to try to code and build a live chat from the beginning, it would be difficult to fathom. The process would be time-consuming compared to someone who uses a plugin, who could already communicate with thousands of individuals.

Live chat software is an investment that is worth every penny.

Key features of WordPress live chat plugins

Canned responses

Using a step-by-step approach, this solution effectively narrows down information and assists an agent in familiarizing themselves with a user’s requirements.

Canned responses encompass a variety of messages including welcome messages, rapid questionnaires, discounts, and frequently asked questions (FAQs).

Please rephrase the text below while maintaining the same meaning, without adding or removing any information. Feel free to customize these explanations to make them more suitable for your intended audience. 1. “The product is designed to improve overall efficiency in the workplace.” 2. “Our team of experts ensures that the project is delivered on time and within budget.” 3. “The company’s commitment to quality has resulted in a successful track record.” 4. “This software allows users to easily manage their personal finances.” 5. “Our customer support team is available 24/7 to assist you with any issues you may encounter.” 6. “By attending this seminar, participants will gain valuable insights into industry trends and best practices.” 7. “The new feature enhances the functionality of the app, providing users with additional options.” 8. “Our company prioritizes sustainability and actively works towards reducing our environmental impact.” 9. “We offer flexible payment options to accommodate the diverse needs of our customers.” 10. “The study findings suggest a correlation between regular exercise and improved cardiovascular health.”

Notes

When participating in a live chat, it is essential to have the ability to take notes. In fortunate circumstances, a conversation may conclude promptly.

However, that’s rarely the case.

Taking notes demonstrates professionalism effectively.

The reason is because having a clear understanding of all the information is important in order for a customer, potential user, or employee to know and remember everything they need.

When taking notes, users do not like repeating themselves.

Images, links & emojis

Additionally, for a more personalized experience, a live chat plugin should possess the capability to send images, copy and paste links, and even include emojis.

Provide the individual situated opposite the screen with a multitude of alternatives, while refraining from the addition or omission of any information, by meticulously rephrasing the given text in a sequential manner.

There is no need for you to take any action as a live chat plugin will handle everything.

Chatbots

Live chats can sometimes be both unfortunate and fortunate, as they don’t always occur in real-time.

Chatbots, with their pre-determined questions and answers, have the potential to greatly benefit any brand or company.

When you are scaling, it is particularly important to think step by step.

Using chatbots is not recommended when you have few live chat requests and are actively monitoring the system. Instead, it is better to have a human handle those requests. However, utilizing chatbots becomes beneficial as the volume of requests increases.

Nudges & reminders

With so many distractions surrounding us, it is easy for us to forget about the live chat.

In cases where the live chat is still ongoing but not finished, nudges and reminders can be useful in re-engaging the user or even the chat agent to resume the conversation.

These could be reminders sent through sounds or emails.

Dashboard

Step by step, the process of thinking involves rephrasing the text below while retaining the same meaning. It is important not to introduce new information or eliminate any existing information. Insights and performance are showcased by a live chat dashboard, which places significant emphasis on the ratio of chat-to-conversion.

In addition to that, you can also keep track of waiting times, resolution time, missed messages, or customer satisfaction levels, among other things.

You can enhance the experience by optimizing further with all the metrics that a (basic) live chat tool provides.

Benefits of using a live chat plugin on your site

Quicker service & support

This is the favorite of ours!

We have all found ourselves in a situation where we have to buy something and read numerous reviews, but require a small additional encouragement to actually proceed with the purchase.

If something is not functioning correctly, one may require immediate assistance to resolve the issue.

Regardless of the situation, a live chat is the optimal solution for providing immediate service and support.

Easy setup (without coding)

You can make a live chat function on your WordPress website and make it visually appealing without requiring coding or design skills.

You can activate live messaging in just a few clicks with all the solutions we offer.

You have the option to rephrase the given text while preserving its meaning, but without adding or removing any information. Additionally, you can customize the formatting, create pre-determined responses, or make other adjustments that suit the needs of your users.

Every piece of software is designed to be easily understood by beginners.

Personal experience

This is also one of our favorite things.

Perhaps it’s just us, but conversing with an agent gives you a personal experience that instills a sense of comfort and readiness to proceed.

Making everyone you or your agent talk to feel at home is crucial, therefore, it is imperative to think step by step.

Due to the reason that!

More conversions

This will result in increased conversions, which is the most popular aspect of a live chat plugin for everyone.

This opportunity allows you to establish genuine connections with potential customers, thus referring to the comfort mentioned earlier.

Confidence in selecting a product, service, or software is enhanced when a sense of comfort is present.

If you create a live chat feature for your company, it will result in higher conversion rates and establish credibility.

User interest

There’s a secret that nobody tells you about.

By closely observing the reasons behind users’ contact with you and keeping records, you can gain insight into their interests.

With upcoming updates, when interests begin to repeat, you have the option to transform them into new features and upgrades.

As users proceed, they will perceive: “Wow, these individuals have precise knowledge of my requirements!”

Drawbacks of a live chat

There are a few of them, although they do exist.

Waiting for the agent

It is important to approach the addition of a live chat to your website with seriousness.

There is nothing more frustrating than having to wait for a response from an agent, especially in situations requiring urgency.

Although chatbots can be helpful, if a person requires something specific and there is no agent available to assist them, they are likely to depart and seek assistance from another provider.

Be in the present moment while rephrasing the following text step by step, ensuring that the meaning remains the same and no additional information is added or removed: Text to be rephrased: “Stay focused on the present and avoid dwelling on the past or worrying about the future.” Step 1: Maintain focus on the present and refrain from fixating on past occurrences or becoming anxious about what lies ahead. Step 2: Keep your attention centered on the current moment and prevent yourself from brooding over past events or being apprehensive about what is yet to come. Step 3: Be fully present in the here and now, disregarding any inclination to linger on past experiences or feel troubled about future possibilities.

Trolls

Yes, you can also handle numerous trolls.

One way to eliminate trolls is by including a reCAPTCHA or requesting their name (or email) as a prerequisite for initiating a chat.

In the event that trolls continue to happen, simply respond by laughing and continuing forward.

Scripted responses

If you do not have a good understanding of your audience and rely on scripted responses right away, they can be detrimental rather than beneficial.

We propose the idea of having an agent address all initial inquiries due to this reasoning.

In addition, we discussed the option of using questionnaires to gain a better understanding of users’ needs prior to implementing scripted responses and chatbots.

Please rephrase the text below while maintaining the same meaning, without adding or removing any information and without giving scripted responses just for the sake of it.

You will achieve significantly more success with your live chat integration if you take a smart and strategic approach.