In the modern world, individuals have elevated expectations when it comes to customer service. However, for an expanding company, ensuring a superior level of in-house support can pose difficulties. To offer prompt and top-notch customer service, a specialized team of customer service representatives is essential.
Customer service outsourcing companies are a practical and cost-effective solution, which allows you to delegate the responsibility of customer care to professionals while focusing on your main business tasks.
This article will cover the top choices available for outsourced customer support.
10 Best Customer Service Outsourcing Companies Of 2023
WOW24-7
The most effective solution for providing customer support around the clock and through various channels in North America and Europe.
WOW24-7 is an outsourcing company that offers customer and tech support to SaaS, IoT, Retail, and Travel companies based in the US and Europe. They provide assistance 24/7, including after hours, weekends, and holidays, and are proficient in over 10 languages. Their services encompass customer query responses, complaint management, and technical support, effectively functioning as a complete customer service department without the associated costs.
By taking care of the hiring, onboarding, and training process for CSRs and Team Leads, WOW24-7 allows Customer & Technical Support Executives to focus solely on their tasks without worrying about these aspects. What distinguishes WOW24-7 from other customer service outsourcing companies is their dedication to offering customized service. They invest time in comprehending your business operations, software, data security protocols, and, significantly, your customers, and then adjust their services accordingly. As a result, your customers receive the level of service they anticipate, thus increasing their satisfaction and loyalty.
InfluX
The best choice for customer service that aligns with your brand’s voice.
Influx is a customer service operation that grows naturally alongside your business’s expansion, resolving issues promptly across various channels, such as email, chat support, social media, and voice. If needed, skilled customer service professionals can focus on specific channels for management purposes.
The company offers both onshore and offshore agent options that are pre-trained for customer interaction. Companies have the opportunity to begin with the basic service and later progress to multichannel, proactive onboarding, and insights.
By thinking step by step, the text can be rephrased as follows without changing the meaning: The presence of three levels of customer service management guarantees that no issues go unnoticed.
Customer service support for your business is available at a cost starting from $999 per month, covering 8 hours a day, 7 days a week.
Skycom
Most suitable for operations that span multiple continents.
Skycom, a call center provider located in Florida, USA, offers its services across Latin America and the Philippines, enabling them to provide comprehensive support on multiple continents. The company employs staff who work either in a traditional call center or from the comfort of their own homes.
The company’s flexibility enables it to deliver excellent service and go beyond customer expectations for every client. With PCI, SOC 1-2, and HIPAA certifications, the company can work with a wide variety of organizations. Additionally, it utilizes AI technology to improve its customer service operations.
Skycom provides complimentary consulting services and a swift initiation process without any charges for licensing or setup fees.
Skycom provides personalized pricing upon demand.
Support Your App
Ideal for communicating with customers across multiple channels.
Support Your App, a customer service company that operates globally, was initially established in Ukraine and has since expanded its operations to various locations around the world. With more than 10 years of experience, the company provides round-the-clock customer service throughout the year. Support Your App caters to customers through different communication channels including phone, chat, and email, allowing them to select their preferred method of contact.
By adopting an omnichannel approach, the company ensures that customer queries are addressed according to their preferred communication method. The company’s customer service solutions are available in 48 languages.
Customized pricing is available upon request through Support Your App.
Back Office Betties
Microsourcing offers cost-effective English-speaking agents.
Back Office Betties provides a team of virtual legal receptionists who are trained to support legal firms. Their main responsibilities include conducting client intakes, vetting solicitors, and managing mundane tasks. This service is easy to set up and utilize. By forwarding all calls to the designated phone number, the receptionist team handles them efficiently.
Attorneys are able to increase their billable hours as administrative tasks are completed efficiently. During business hours, outbound call requests are addressed within 90 minutes, and agents never put calls on hold to attend to another call.
Upwork
The best solution for a freelance customer service would be to think step by step.
Upwork is a platform that provides a connection between businesses and freelance talent. It is an excellent option for directly hiring customer service and technical support assistants without the expenses linked to bigger outsourcing companies. In addition, it is also possible to hire complete teams from customer support firms.
To begin, you can submit your requirements, providing a detailed description of what you are seeking. Afterwards, you can assess the applications and create a list of your preferred candidates.
Upwork offers a comprehensive selection of features that encompass chat scheduling, feedback sharing, global payments, and needs analysis.
The pricing of Upwork is determined by the rates set by the independent freelancers.
