10 Best Customer Service Chat Software For Small ...

As our familiarity with remote work continues to grow, so does our digital realm. Amidst this ongoing expansion, tools that establish significant connections with customers can serve as the foundation of your company.

We have a solution for all your needs, whether you require live chat software that assists and manages customer inquiries, software that offers excellent functionality, various options for live chat software, user-friendly features, or comprehensive customer service tools to aid your ticketing system.

What is live chat software?

Live chat software is a service that enables customers to engage in real-time messaging with support staff or sales agents directly from their device while browsing your website. Businesses make use of a chat window as the platform for customer and representative interaction through instant messaging.

Live chat tools can be seamlessly incorporated into CRM platforms like HubSpot and sales software like Sales Hub. Through these built-in integrations, all contact records, conversations, transcripts, and data are consolidated in one central location. This ensures that your sales organization has a reliable and unified reference point for customer-related information.

Live Chat Features

When seeking live chat software, the specific features to consider will vary based on your business’s industry, size, and individual requirements. If your intention is to utilize live chat for customer support, you might consider choosing software that offers co-browsing and screen sharing functionalities to efficiently resolve customer issues.

When selecting live chat software, it is important to consider certain features that are useful for a sales team. For instance, integration with a CRM or lead qualification feature can assist in pushing potential customers through the sales funnel.

Automated responses for answering common questions
Unobtrusive chat widget that visitors can minimize while they browse your site
Reporting and analytics tools for tracking performance
Knowledge base integration so you can quickly share helpful articles in the chat with visitors

Overviews Of The 10 Best Customer Service Chat Software For Small Business

I have compiled a list of the top customer service chat software options for small businesses, along with a concise overview of their key strengths for small teams and a selection of screenshots highlighting their features.

1. HubSpot CRM

Ideal for optimizing customer interactions for efficient and customized support in small business settings.

HubSpot CRM is an all-encompassing platform, operated through the cloud, that aids businesses in overseeing their sales, marketing, and customer service operations. This comprehensive tool offers various functionalities, such as contact management, email tracking, and live chat, among others. Its user-friendly interface and straightforward setup make it highly sought after by small businesses seeking to enhance their customer service operations.

Due to its user-friendly interface, robust features, and seamless integrations with other popular tools, HubSpot CRM was selected as one of the top customer service chat software for small businesses. Its simplicity in setup and usage, without the need for extensive training or a steep learning curve, is highly valued. Moreover, the availability of a free version makes it ideal for small businesses with limited budgets.

HubSpot CRM’s live chat functionality is a remarkable feature that enables businesses to interact with website visitors in real-time for immediate support and assistance. The customizable live chat tool permits the creation of tailored messages based on visitor behavior, location, and other factors, ultimately enhancing customer satisfaction and boosting conversions.

One more exceptional aspect of HubSpot CRM is its ability to track emails. This feature enables you to observe the opening and clicking of your emails, providing you with valuable insights regarding customer involvement. Additionally, it allows you to create email templates and sequences, facilitating the sending of customized, focused messages to your contacts.

With a wide range of popular tools, HubSpot CRM provides seamless integrations, simplifying the process of connecting your current systems and optimizing your workflows. Popular integrations such as Gmail, Outlook, Slack, and Zapier enable synchronization of emails, team collaboration, and automation of tasks, all within the HubSpot CRM platform.

2. Tidio

The best approach is to prioritize the generation of sales.

Tidio facilitates real-time conversations between small businesses and website visitors by providing live chat software. It offers customization options to match your brand, along with features like automatic message triggers, chatbot support, and contact forms. Tidio ensures easy setup and usage, seamlessly integrating with your existing website without the need for extra software installation or modifications to website code.

Tidio enables you to reach out to visitors who have been on the site for some time but haven’t taken any action. With Tidio, you have the option to create pre-written responses for commonly asked questions, saving time on typing complete replies repeatedly. Additionally, you can design personalized forms to gather visitors’ details and select from a range of ready-made chat widgets.

With Tidio’s live chat software, you can effortlessly connect and interact with visitors of different nationalities as it offers automatic translation capabilities. Additionally, you can gain valuable insights about the number and location of the individuals on your website through its live visitor list, which also reveals the specific page they are currently browsing.

Users can effortlessly incorporate chat functionality into their current website or online store by connecting Tidio with well-known third-party applications such as Zapier, Wix, and Shopify.

3. LiveAgent

Ideal for conversing in multiple languages during real-time communications.

LiveAgent is a versatile help desk software that allows for the management of tickets from live chat, email, and phone. It offers the option of setting up automated spam filtering to minimize distractions for agents. Additionally, it features automatic routing to connect customers with the most suitable agent for their needs. In-app notifications inform agents about messages that require immediate attention, and automated follow-up scripts can be customized to guarantee timely responses. The software also stores customer histories, enabling agents to provide support while staying well-informed.

The software accommodates over 40 languages for businesses that operate globally or have customers who speak different languages. It allows different departments to have different language settings, and you can add personalized translations to align with your company’s rules and norms. Additionally, the system provides pre-existing translations, which are particularly beneficial for small businesses with limited in-house language expertise.

Besides its live chat feature, the software also allows for the creation of a customer knowledge base. Through the platform, teams can handle their articles and support content, allowing customers to find answers to frequently asked questions, access how-to guides, and meet other common support requirements. This capability enables small businesses and startups to provide optimal support without burdening their customer service team.

You can take advantage of a 30-day free trial, and if you choose to continue, paid plans begin at $9 per agent per month, with annual billing.

4. Zoho SalesIQ

The interface of this product stands out as user-friendly and highly customizable.

Zoho SalesIQ is a software that enables businesses to engage with their customers instantly, observe visitor activity, and evaluate data to enhance their sales and support operations.

With a range of features catering to small businesses, this all-inclusive solution ensures an improved customer engagement and support. Its user-friendly nature and reasonably priced packages make it an ideal choice for those small businesses operating on a restricted budget.

With Zoho SalesIQ’s real-time visitor tracking, you can monitor the behavior of your website visitors instantly, gaining an understanding of their interests and how best to interact with them. The chat widgets provided by Zoho SalesIQ can be tailored to match your brand seamlessly, integrating smoothly with your website. Furthermore, the intelligent chat routing feature ensures that chats are directed to the most suitable agent based on the visitor’s behavior and the availability of the agent.

Included in the integrations are Zoho CRM, Zoho Desk, and Zoho Campaigns, alongside Google Analytics and Salesforce.

They provide a 15-day free trial and their plans begin at $7 per month per operator.

5. 3CX

The top choice for customer service chat software that allows live chats to be elevated to phone calls.

3CX is an alternative to the traditional private branch exchange (PBX) system, serving as a business communications solution. It operates as a software-based PBX system and also provides the option of being cloud-hosted. Aside from its core features, it provides users with a range of functionalities such as live chat, instant messaging, web conferencing, and integration with CRM systems.

3CX’s live chat feature offers a convenient method to establish seamless connections between agents and customers on a large scale. As live chats frequently get transferred to call center agents, 3CX’s live chat tool simplifies the process of transitioning from a chat to an actual phone call. Either the customer or the agent can initiate the call in order to resolve any issues promptly.

Small businesses and startups can make use of the live chat tool, provided by 3CX’s free plan, without any additional monthly fees. With this feature, they can also personalize the live chat tool to incorporate voice and video call capabilities. Additionally, 3CX offers free Android and iOS apps which enable contact center agents to efficiently respond to live chat, WhatsApp, and SMS messages via their smartphones or tablets. This can greatly enhance the productivity and effectiveness of a company’s customer service program.

Up to 10 users can use 3CX for free, while paid plans begin at $175/year.

6. Hiver

Gmail’s most efficient tool for collaborating through shared inboxes and live chat.

Hiver’s love for email is almost like a devotion, as mentioned on their homepage. With their seamless integration with Gmail, your team can easily manage and arrange customer chats and inquiries directly from their email. They provide helpful tools that enable collaboration with context, allowing you to add vibrant notes next to each customer inquiry.

Hiver provides a beginner plan that is highly affordable and ideal for small live chat customer service teams and startups. Their help desk is designed to be easy to navigate, vibrant, and integrated, making it effortless to set up with minimal learning required. This plan enables you to quickly get your team members up and running.

For as low as $7 per user per month, you receive a shared inbox, templates, analytics, and the capacity of up to ten users.

7. Podium

The ideal software for small businesses to generate personalized reviews with exceptional customer service support.

Podium originated from a tire shop where CEO Eric Rae developed a product for his father, enabling him to receive favorable reviews effortlessly through a basic SMS. Their platform integrates customer support interactions and reviews into a user-friendly dashboard, facilitating effective management of online reviews by the customer service team via live chat solutions.

Users can send messages, review invitations, and respond to reviews in real-time within this dashboard.

Podium recognizes that every business and situation is unique, therefore they assist you in determining the specific requirements necessary for your business to prosper. Pricing can only be provided upon request.

8. HubSpot

Top-notch chat support software that comes at no cost.

HubSpot prioritizes messaging and live chat contextualization, freedom, and real-time implementation of customer support in its design, making it a valuable CRM for small business owners and startups. Users will appreciate the tool’s custom templates, integrations with Gmail and Outlook, and company insights, among other features. This is only a glimpse of what the tool has to offer.

HubSpot provides powerful live chat software and user-friendly bot options, as demonstrated in the screenshot.

In addition to their wide range of marketing tools, messaging options, and free live chat support tools, they provide a fantastic starter plan at $45 per month for 2 users.

9. Freshchat

The ideal chat tool for sales and marketing teams that utilizes the most advanced AI technology.

Freshchat, one of the renowned Freshworks applications, merges mobile app messaging with a user-friendly AI chatbot designed for sales, marketing, and customer support teams. By seamlessly integrating with well-known applications like Google, Freshdesk, and Freshsales, this app empowers your team to identify potential customers, generate personalized live chat solutions, communicate through messages, and gather valuable data.

If your team already has an external bot created, you can bring it along (BYOB) as well. Additionally, Freshworks provides teams with a complimentary plan for up to 100 agents to help them initiate their customer service team.

Small teams can subscribe to their next “blossom” plan for a monthly fee of $15.

10. Intercom

Ideal for sending out messages, alerts, and handling billing processes.

Intercom’s case studies reveal a remarkable increase in sales, marketing, and support achieved by their conversational support and customer support software. Facebook, IBM, and Microsoft are among the prominent users of Intercom, which employs a three-part unification system to integrate human, self-serve, and proactive solutions. This approach ensures Intercom stays ahead in the market and delivers the necessary customer support to its clients.

Their add-on includes advanced workflow automation features which allow your team to easily utilize automated live chat solution and resolution bots, track and enhance value, and seamlessly integrate apps such as Shopify and Stripe.

Intercom offers its live chat tool and messaging service at a cost of $39/month for their entry-level plan. Despite being slightly more expensive than alternative options, Intercom takes pride in being the top-notch business messenger, enabling your customer support team to foster the most exceptional relationships.

Drift

Use Drift, a chat software, to automate parts of the chat process. Utilize the LeadBot feature to qualify leads, assist in scheduling meetings, and enhance the speed of converting prospects.

You have the ability to enhance engagement and responses by utilizing personalized messages that are specifically aimed at certain accounts or individuals.

For example, it is important to keep your sales representatives updated whenever a VIP account accesses your website. When VIP target accounts come to your site, they will receive a personalized automated message from their account owner or sales representative. Subsequently, a notification will be sent to your sales representative that one of their accounts is presently browsing your website.

By integrating with HubSpot, Salesforce, or Marketo, Drift will automatically track your list of accounts and contacts, enabling them to know when the target accounts are on your website.

Your website can either have your sales representatives or the automated LeadBot book meetings when a VIP account visits. The LeadBot utilizes Drift Playbooks and routing to identify the most suitable sales representative or account owner for your customer.

ProProfs Chat

With ProProfs Chat, your business can instantly connect with your target audience and proactively engage in conversations. This tool allows you to interact with visitors, obtain leads, gain insights about their concerns, and guide them towards effective solutions.

ProProfs’ greetings and announcements features can help you maintain visitor engagement with your brand and prompt them to enter the sales funnel. Greetings serve as welcome messages that can be customized for each page they are added to, while announcements inform website visitors about upcoming product updates or special sales and offers.

With ProProfs Chat, you have the option to direct visitors to the appropriate department or operator either manually or automatically. This platform also offers distinct report sections for incoming chats and operators, enabling them to monitor the amount of time they have dedicated to the support process on an individual basis.

ClickDesk

ClickDesk has a distinctive aspect, which is its incorporation of voice and video chat. Furthermore, visitors are able to begin a chat directly from interactive maps. Also, through pre-chat surveys, valuable contact information can be gathered.

Sales representatives can expedite the process of finalizing deals through the use of video and voice chat. This allows them to promptly engage in exploratory calls and carry out product demonstrations. Additionally, representatives can engage in multiple chats at once and even collaborate with other representatives and visitors in three-way conferences.

ClickDesk is an ideal choice for sales teams as it enables the transfer of chats to other agents. In the scenario where a visitor is engaged with a sales representative who possesses expertise in partner relationships rather than individual customers, the conversation can be smoothly transferred if necessary.

Moreover, ClickDesk provides chat statistics on a daily and weekly basis, enabling you to monitor the number of missed chats during offline hours, the extent of your live chat’s coverage, and the average duration and length of chats within a specific timeframe. By analyzing these statistics, you can gain valuable insights for enhancing your performance.

In addition to its personalized greetings, ClickDesk provides unlimited website support and a translation feature available in more than 90 languages.

Smartsupp

Smartsupp stands out with its distinctive live chat that incorporates video recording. It seamlessly integrates with WordPress and Shopify platforms, enabling you to monitor the influence of your chat discussions through Google Analytics.

Sales representatives can gain insight into customer behavior and identify areas of friction in the sales process by observing the movements of website visitors through live video recordings.

While a free plan is available, the paid plans offer enhanced capabilities such as endless shortcuts, enhanced customization, automated messaging, chat transfer, and comprehensive analytics.

By utilizing automated messages, you are able to interact with visitors at the opportune time and customize messages to cater specifically to your business.

Giosg

Giosg is a comprehensive live chat platform that enables you to engage effectively with your customers, initiate valuable conversations, and surpass their expectations. With the user-friendly platform, your team can effortlessly handle limitless real-time chats, allowing you to provide personalized customer service and sales support that fulfills your customers’ requirements.

Your business can enhance its efficiency and effectiveness in targeting and serving customers by making use of Giosg’s smart chat routing, shopping cart integration, and a wide range of targeting rules. By providing prompt assistance to your website visitors, you can increase sales and deliver personalized support that surpasses customer expectations.

You can effortlessly incorporate Giosg into your current platforms, such as your CRM system or messaging apps like WhatsApp and Messenger, which offer numerous options to connect with your customers via text, voice, or video.

Zoho Desk

While Zoho Desk is primarily utilized for customer service, it can also enhance the work process for sales representatives with its live chat software, automating simpler aspects of customer conversations.

By way of illustration, reps can enhance their efficiency and ensure smooth customer interactions by configuring assignment rules for each channel. Additionally, it streamlines time-consuming tasks like collecting contact information and providing pre-written responses to frequently asked questions.

In addition, Zoho Desk provides feedback forms in the chat widget, enabling prospects to inform you about the helpfulness of the responses. Acquiring this understanding can enhance the sales process and alleviate any obstacles in all communication channels.

Chaport

Chaport can assist in lead generation, decreasing cart abandonment, and fostering brand loyalty for your sales team. Acquire visitor emails and communicate with customers at any time. Additionally, if you are not the appropriate point of contact, you can forward the message to a colleague or initiate a group chat. Rest assured, no sales opportunity will be overlooked.

Furthermore, you have the ability to send customized greetings and automatic invitations according to specific criteria. For instance, if a customer is currently on the checkout page, you can dispatch an automated message to assist them with completing the purchase.

Furthermore, the Chaport dashboard allows your sales representatives to seamlessly respond to inquiries from various communication channels such as Facebook, live chat, or Telegram all in a centralized location.

Chaport has the capability to integrate with various applications, such as Facebook, HubSpot, Slack, Salesforce, Mailchimp, and Google Suite, as well as your CRM.

Appy Pie Live Chat

With Appy Pie Live Chat, businesses are able to offer immediate assistance to their customers with real-time support. By utilizing their user-friendly chat solution, businesses can easily establish and initiate conversations with customers. The chat solution is adaptable to align with the business’s brand and website design, guaranteeing a unified and proficient customer experience.

The chatbots have the capability to respond to frequently asked questions, offer information, and facilitate appointment or reservation arrangements. Moreover, you have the ability to tailor the chatbot’s reactions and branding according to your company’s image. As a result, your customers can effortlessly and swiftly access personalized and pertinent details without any requirement for human involvement.

Furthermore, businesses have the option to combine Appy Pie Live Chat with their CRM system in order to handle customer interactions and offer customized assistance. The chat function is available on various platforms, such as the business’s website, social media platforms, and mobile applications, guaranteeing that customers are able to contact the business through their preferred channel.

Chatra

With Chatra’s live chat software, your sales representatives can respond to inquiries, ease apprehensions, and establish connections with potential customers. Through chat conversations, sales reps can successfully promote complementary products, encourage upgrades, and enhance the overall sales volume.

The features offered comprise of group chats, read confirmations, automated messages, and multilingual chat choices. By utilizing the group chat function, sales representatives can communicate with numerous decision-makers and involve additional representatives or managers in discussions as needed, eliminating the need to individually email people and schedule separate meetings, thus avoiding any delays.

In addition, by means of automated messages, you can specifically reach out to customers who are on the checkout page in order to prevent abandoned carts. This aids sales representatives in minimizing any obstacles encountered during every interaction.

Tawk.to

The live chat software, Tawk.to, is available at no cost and provides various useful features such as automated messaging, widget customization, reporting, multilingual chat, shortcuts, and integrations with platforms like WordPress, Joomla, and Magento.

By using the group chat function, sales representatives are able to communicate with all decision-makers and other representatives without exiting the tool. Additionally, they can quickly engage in a video chat and display their screen, effectively advancing the sales process in a more efficient manner.

In addition to that, Tawk.to offers comprehensive reporting features that include monitoring engagement and analyzing sentiment. This feature categorizes live chat interactions as either positive or negative. Moreover, you can filter through an extensive chat history and chat tags to view chat volume and response time.

LiveChat

LiveChat turns your website visitors into qualified leads. Key features of LiveChat include chat transcripts and archives, multilingual chat, software integrations (including HubSpot), and report creation.

Easily manage your team by monitoring the performance of your sales or customer service team. The comprehensive report options include “chat tags” that provide you with comprehensive data, enabling you to make well-informed decisions.

LiveChat offers additional distinctive features such as message previews, ticket forms, and the capability to engage in chats across multiple websites.

Sales reps can have a glimpse of what customers are typing before sending the message, which provides them with additional time to formulate a response or conduct research for potential clients.

In order to prevent the loss of prospects on your website, ticket forms are available for employees to respond when they are offline. Furthermore, every live chat starts with a personalized pre-chat survey where customers are asked for their email, order ID, and any other important details, enabling representatives to have this information right from the start.

Pure Chat

You can begin using Pure Chat for free with a 30-day trial that offers unlimited chats and access to chat transcripts. It is possible to tailor it to match your brand and utilize pre-made responses to promptly respond to visitors.

If you believe you’re prepared to choose a paid plan, Pure Chat is an excellent choice due to its comprehensive free trial that enables you to fully test all the available features. The features include unlimited chats and transcripts, advanced customization, integration with your CRM system, chat alerts, canned responses, visitor information, and chat notifications.

The Growth or Pro plans provide real-time analytics, visitor tracking, and comprehensive account statistics and reports for teams that are more advanced.

In addition, paid plans offer the benefit of increased operators and the ability to integrate with multiple websites. Furthermore, PureChat seamlessly integrates with various software such as HubSpot, Infusionsoft, and Axosoft.

LiveHelpNow

LiveHelpNow provides a comprehensive package of live chat suite and help desk system designed to empower customer service agents. It is effortless to set up and includes advanced customization features that allow you to personalize your workspace according to your requirements.

This software is also great because it can support multiple brands without any additional cost or hassle, which makes it perfect for call centers and partner relationships. Moreover, it enables you to save an infinite number of pre-written messages for common problems, ensuring that your representatives can respond to customers promptly and in a unified manner.

Managers can benefit greatly from LiveHelpNow, thanks to its extensive range of monitoring and coaching features. Time can be saved through the inclusion of routing and round-robin assignment features, which eliminate the need for administrative tasks or escalation. Moreover, real-time agent monitoring and scoring are also possible.

With LiveHelpNow’s patented Whisper Technology, you can effortlessly send coaching suggestions during a chat session without the customer noticing, making the process of managing service representatives’ logistics and training extremely simplified.

In addition to providing live chat, this platform allows customer service representatives to utilize SMS messaging, support tickets, self-service functionalities like internal and external knowledge bases, and call management software.

You will have the capability to connect with various software platforms like HubSpot and Salesforce, in addition to being able to link with video conferencing software for remote assistance.

Acquire.io

Acquire is a multi-channel messaging platform that includes co-browsing and live chat capabilities. The use of bots aids in the onboarding process for new customers and swiftly addresses common inquiries, while live chat enables the provision of rapid and personalized support. Additionally, profile management allows for the escalation of specific customer conversations.

Unlike other live chat software, Acquire stands out with its ability to share screens on both desktop and mobile devices. By utilizing “Co-Browsing,” sales teams can enhance their interactions with prospects and minimize obstacles in the sales journey.

Moreover, you have the option to utilize an automated or pre-written message to address frequently asked questions. Acquire’s artificial intelligence incorporates intelligent recommendations, recognizing certain keywords and automatically proposing suitable responses. By doing so, this feature allows for auto-generated replies to common inquiries, reducing the need for your team’s direct involvement.

Acquire stands out for its distinctive features – the note and multilingual capabilities. The chat notes allow your team to privately share important details about conversations, thereby speeding up the resolution process. Additionally, Acquire is equipped with automatic language detection and translation, enabling you to communicate with customers in their desired language.

SnapEngage

SnapEngage can be integrated with various CRM databases, and chats from multiple channels such as Facebook Messenger, WeChat, and Tweet-to-Chat via Hootsuite can be effectively managed. An exceptional aspect of SnapEngage is its HIPAA compliance, ensuring the security of patient information for medical businesses.

Your sales representatives can interact with potential customers wherever they are, thanks to our omnichannel solution. With the integration of chat into your CRM and customized workflow mapping, we ensure that your sales workflow becomes more efficient and provides a superior experience.

SnapEngage has a team of implementation specialists who will assist you in setting up your chat and make sure it is operational in no time. These specialists will provide support for account setup, integration, and admin training, as well as improve your chat sales efforts. Moreover, the chatbot is capable of addressing frequently asked questions and gathering visitor details, guaranteeing that no sales opportunities are missed.

Olark

Assuming they have chatted before, Olark assists in tailoring chat messages based on the specific page an individual has viewed and by accessing previous conversations.

By adding the chat tool to particular pages, it becomes capable of automatically sending a chat message tailored to the specific page the visitor is accessing. Furthermore, it seamlessly integrates with well-known business software and platforms such as HubSpot, Google Analytics, and Salesforce.

In addition, Olark gathers information from visitors before initiating a chat, equipping your sales representatives with the necessary background to engage in a fruitful conversation. You can also tailor the information collected during the pre-chat stage by including specific details like the visitor’s name, email, team size, product preferences, or problem.

Olark offers various features for efficient management of larger teams, including chat distribution, team performance monitoring, and the creation of shortcuts for a shared database of pre-written responses.

Despite being affordable, Olark provides additional items that can be added to your plan through flexible subscriptions, which can quickly accumulate and increase the total cost. Referred to as “Power Ups,” these supplementary features consist of visitor screen-sharing, live chat translation, and visitor insights.

By utilizing visitor insights, you can evaluate leads, give importance to chats, and customize your sales approach using information obtained from public social media pages and company websites.

Genesys DX

Another provider that incorporates AI into the chat process is Genesys. Additionally, personalized engagement can be utilized to enhance customer acquisition.

The main emphasis of this software lies in the seamless integration of artificial intelligence and live-agent software, aiming to offer a straightforward and effective solution for customer engagement. By doing so, it aims to equip employees with the necessary information to promptly and individually assist customers, thereby achieving immediate and customized outcomes.

Genesys provides a range of live chat solutions such as conversational AI, live chat, proactive AI, and omnichannel engagement. Moreover, Genesys identifies possibilities for enhancing customer results.

ThriveDesk

Designed specifically for eCommerce websites, the ThriveDesk live chat assistant is a lightweight solution that includes a range of useful features. These features comprise instant reply, the ability to share files directly from the chat widget, relevant emojis, satisfactory surveys, and comprehensive reports for tracking and monitoring eCommerce sales. By utilizing this tool, you can effectively engage with a larger customer base for your online business.

ThriveDesk live chat prioritizes delivering personalized customer experiences, ensuring that a live chat window is only displayed when assistance is available. In the event of no representative being available, you have the option to send customer support requests directly to your ThriveDesk email queue or engage with chatbots to maintain the conversation. For WooCommerce merchants, you can effortlessly oversee customer order information, including total order value, complete order details, shipping and license information, as well as conveniently handle order cancellations, refunds, and seamless eCommerce management.

The agent interface of ThriveDesk is designed for fast replies, ensuring maximum efficiency. With ThriveDesk live chat, you have the ability to customize every element of communication, such as colors, notification sounds, company logo, welcome message, and more.

LivePerson

Using this chat software, you can reach potential customers on platforms such as SMS, WhatsApp, and Facebook Messenger. Additionally, it provides BotStudio, a convenient tool for creating bots using pre-designed templates. By harnessing the power of artificial intelligence, customers can smoothly make purchases and receive answers to inquiries within their desired messaging platform.

LivePerson reports that automation can handle almost 70% of consumer inquiries. Utilizing this live chat tool enables you to develop, control, and enhance chatbots that can grow alongside your business. Furthermore, LivePerson provides specialized chatbot templates that can be effortlessly implemented and personalized. As a result, when potential customers engage with your chat, the chatbots will seamlessly generate responses, facilitating a smooth conversation.

Furthermore, live chat enables your sales representatives to provide prompt responses, offer guidance, and clarify prospects’ choices prior to finalizing a purchase. This efficient tool accelerates the sales cycle, ensuring prospects proceed swiftly towards making a decision.