There are numerous providers of chat widgets available, and they all boast about their greatness.
Are they truly so?
It takes a bit more time than expected to explore all of their offerings.
Don’t worry, we have gone ahead and selected the ten best chat widgets for you. This will save you time as we have done the thinking and selection process.
What is a chat widget?
A chat widget serves as a means of communication between a brand and potential customers on a website. Typically appearing as a button at the bottom of the page, it aims to greet visitors and provide help.
After the button is clicked by the visitor, a live chat widget will appear, enabling them to communicate with a customer support agent or chatbot.
What Are Widgets Used For?
If your website is functioning as an online business card, you might be missing out on some easy methods to enhance engagement by not updating it regularly. Elevate your customer service efforts to the next level with website widgets.
By prioritizing the improvement of the way users engage with your website, you can enhance the overall user experience, resulting in increased website traffic and business growth. Additionally, user interaction on your website presents an opportunity for gathering valuable data about both existing customers and potential new customers.
You can utilize this data to both make strategic business decisions and enhance any aspect of your website or business that influences the journey of your buyers.
More reasons to use widgets
Widgets can assist in making your website more engaging and also guide visitors to different sections of your site. If you have specific content that you want people to view, it is important to provide them with multiple options for discovering it.
For example, if an individual clicks on a link from your newsletter and reads an article about management strategies, they will promptly spot a link to your upcoming seminar on the sidebar. This showcases effective utilization of an opportunity.
If the visitor clicks to read your management strategies article and there are no other items on the page to explore, they will probably leave your site.
If you are able to keep someone engaged for a longer period of time, there is a greater probability of converting them from a visitor into a client.
Moreover, it is important for your website to effectively engage visitors and encourage them to explore the site for a longer duration. In fact, the amount of time users spend on your website can directly impact its rankings on search engines such as Google.
Always strive to attract new customers, boost user interactions on your website, or enhance your business.
10 Best Chat Widgets for Your Website 2023
Tidio
Instead of us boasting about our greatness and claiming to be the best chat widget for a website, we invite you to browse through Tidio reviews and sign up for free to personally experience our website chat widget.
Let’s keep it brief and concise then—
Tidio is a product that offers support across multiple channels and provides a shared inbox for your team, ensuring that all customer communication is centralized in one place. Our platform is particularly suitable for small to medium businesses.
The key characteristics are:
- AI chatbot, live chat. You get them both, and they’re fully customizable. You can make your chat widget online and just the way you want it.
- Easy installation. Tidio is easy to install and you can find Tidio on WordPress, get Tidio for Shopify, and many other platforms.
- Searchable transcripts. This is a great feature in case you need to go back to any of the chats. You can use this to remove recurring issues and monitor what service your customers receive.
- Mobile app. You can reach your customers and answer queries on the go with an app for iOS and Android.
- Real-time visitors list and live typing. See who’s visiting your store and reach out to them at the right time. Preview the customer’s messages before they hit Send.
Tawk.to
Tawk.to is a chat widget that is free for start-ups and small businesses without a budget for this software yet. You have the option to use it on your phone as a mobile app or on your computer screen. It enables you to monitor the activity of visitors on your website and engage in chats with them.
- Multilingual. This is a chat tool for websites that have an international outreach. It translates messages into 45+ languages to get even closer with your customers.
- Fully customizable widget design. Customize the appearance and functionality the way you want your clients to see.
- You can also review chat history and check your live chat performance statistics in analytics. Tawk.to allows you to see your website visitors in real-time and how often they visit your site. This enables you to see your customer’s entire buying journey.
- Easy integration. This is one of the WordPress chat widgets, as well as Shopify and other platforms.
LiveChat
LiveChat allows you to consolidate various communication channels, enabling you to effectively handle customer interactions from a single location. This implies that you can have your website, app, Facebook messages, and emails centralized. Moreover, there is also a mobile application available for addressing customer inquiries while on the move.
- Integrates with other products. This useful chat widget for a website integrates some CRM software, email marketing services, and Google Analytics. You can monitor your team’s performance in reaching customer service goals.
- Many features. E.g., one handy feature is an integrated help desk for when a chat box can’t solve a customer’s request.
- View customer typing live. You can see what customers are typing before they send the message. This can help you prepare an appropriate response.
- You can fully customize your widget templates and get mobile apps to stay available for your customers on the go.
LiveAgent
The chat widget provided is meant for individuals seeking both a chat function and a help desk system. The help desk serves as the central component, with the chat feature serving as an additional component. Therefore, by using LiveAgent’s integrated chat widget, users will have access to both functions.
- Video chat is one of their features. If you’re looking to embed a video chat tool on your website, then this one’s for you.
- Multilingual. LiveAgent also supports 43 languages if your company happens to have an international customer base.
- You can create canned responses for frequently asked questions automatically and collect customer feedback with surveys.
- LiveAgent integrates with WordPress, other website builders, and services for an easy installation process.
HubSpot Live Chat
HubSpot provides a solution to consolidate all your customer service channels, offering a shared inbox to centralize customer communication and support team organization. Additionally, it offers automation and self-service capabilities to enhance the scalability of your support efforts.
- Stored conversations. This chat widget stores your chats in an inbox so that you can go back to it anytime and review the conversation. You can easily follow up on users and provide your repeated customers with a more personalized experience. This is because you can collect information they share with you.
- You can create AI bots online to answer all the common questions and do some basic tasks. There is an integrated AI assistance builder on their website. And it doesn’t require any coding skills!
PureChat
PureChat is a chat widget that proves beneficial for your website. It enables you to effortlessly integrate the widget into your website and manage all aspects of your support service from the backend. Additionally, this platform provides analytics that allow you to effectively monitor your data and results. By doing so, you can enhance your customer service and drive sales growth.
- Over 1,000 integrations. If you want to join other apps for more functions, then you’ll definitely find something for yourself.
- Fully customizable website chat widget. You get complete control over your chat widget’s look and its functionality.
- Real-time visitor analytics. You can see what people are doing on your website and maybe even spot any issues that could prevent them from completing a sale. Make sure you make the most of this analytics use of chat widgets.
- Transcripts of all your conversations are available for review and analysis.
Zoho desk
It is an online chat widget that is aware of the context, allowing it to gather information and provide tailored responses. Zoho Desk is a cloud-based software that incorporates contextual AI, enhancing customer communication for a more seamless support experience.
- Automation. Automate repetitive activities, make sure tickets are automatically assigned to the right team member, and manage your help desk’s essentials.
- Work Modes system. Automatically organizes open tickets to increase your chat agents’ productivity.
- “Light agent” seat count. This is a solution for you if you have professionals who work on tickets to offer solutions but are not in the customer support team. It does not count them into the seat count, which can reduce the final cost.
Freshdesk
Freshdesk is a chat widget based on the cloud, which means that instead of being stored on your computer, all the information you enter into it will be saved on the internet. It offers a seamless integration across various channels and social media platforms, facilitating centralized communication.
- Categorize tickets. You can prioritize, assign and categorize chats with your customers.
- Canned responses. You can create pre-typed replies to common questions, so your customers get their questions answered quickly.
- Manage multiple channels on one platform. You can unify all of your support communication channels from Freshdesk.
Olark
Olark is a chat widget that provides targeted chat, monitoring, and analytics for support services. This aids in guaranteeing top-quality customer service for your website visitors and allows you to effectively reach out to specific individuals with personalized messages.
- Customizable chatbox. Change colors, the position of your chat widget on the page, and its shape. You can also add a welcome message and customer support agent’s photo to make it a bit more personal.
- Olark gives you automatic live reports and analytics. You can see the number of chats, customer satisfaction score, and more.
- Integrations with CRM software, automation tools, and email services. This proves useful when you want to provide email marketing for your customers.
Zendesk
This chat widget enables you to send files and request customer reviews, which can enhance your customer support and improve the customer experience on your site. You can smoothly incorporate a customer satisfaction survey at the conclusion of the chat with your representatives and automate your collection of customer feedback.
- Extensive analytics. Zendesk allows you to analyze all the data from chats that took place on your platforms.
- You can also create your chat solution online with the functions you most seek for. This could be collecting email addresses or simply responding to customers.
- Customization.You can customize your chat widget, so it fits with your website and branding. You can pop your logo on it, change the colors and fonts. It also offers a JavaScript API so that if you want to change or add any feature manually, you can.
6 Benefits of Using Widgets
1. Acquire new customers with live chat
If you own a small business, utilizing live chat can be a cost-effective alternative to hiring call center representatives. It enables you to interact with visitors on your website instantly, converting them into customers and ultimately building a base of loyal followers.
The experience of your website visitors significantly improves when they can promptly receive answers to their questions through chat instead of having to make a phone call and wait on hold for a customer service representative.
By using chat, you can save costs, boost sales, and gather a wealth of data regarding the demographics, geographic location, and behavior of your website visitors. This data can be used to enhance the user experience of your website visitors and to make more informed business decisions.
2. Increase word of mouth with social share buttons
By copying and pasting, you can easily add floating social media buttons or sidebars to every page of your website. This allows your website visitors to effortlessly like, share, retweet, and pin your website content, facilitating word-of-mouth promotion.
To increase traffic and enhance brand awareness, we strongly encourage users to share our products on social media.
Visitors who opt to engage with your social sharing buttons are moving closer to becoming devoted fans of your brand and product. Discover the reason behind social media emerging as the primary tool for promoting your business and interacting with your customers and users.
3. Grab your visitor’s attention with a call to action (CTA)
To ensure that your audience stays on your website and doesn’t leave, it is crucial to have clear calls-to-action at every stage so that they know what to do next and are guided towards your desired conversion point.
To achieve the aim of generating conversions, it is vital to ensure that your website incorporates concise CTAs that guide visitors through your site and into your sales funnel. Enumerate two or three desired actions for visitors during their time on your website, and disperse these call-to-actions strategically across your site.
To ensure your call-to-action (CTA) is achieving its objective, you should strategically and creatively incorporate at least one clear CTA on each page of your website.
Below are some tips and tricks that can be followed in order to create CTAs that will enhance user interaction.
By following a sequential thought process, rephrase the text below while preserving its meaning. Ensure not to introduce any new information or eliminate any existing information. Employ language that persuades the reader to click the button. — Utilizing a step-by-step approach, rephrase the given text without altering its meaning. Incorporate engaging language to convince the reader to click the button.
Ensure optimal synergy between the headline positioned above the CTA button and optimize their functionality by executing a step-by-step thought process.
Considering the importance of CTAs, it is crucial to ensure they are appropriately sized, as smaller CTAs can pose difficulties when using mobile devices, particularly due to the growing popularity of such devices.
4.Understand your website visitors with surveys
By conducting an online investigation, you can gain insight into areas where you can improve and identify what you are doing well. Utilize trustworthy survey data to enhance your understanding of your customers’ requirements and to make well-informed business decisions.
By offering your visitors a simple and convenient feedback mechanism on your website, you can enhance your chances of acquiring more customers and reducing bounce rates as they are willing to invest time in completing your survey.
5.Pop-ups (but, not too many)
Pop-ups or attention-grabbing alerts are a subject of debate in the realm of website conversion optimization. It is beneficial to incorporate them, but in moderation. Incorporating pop-ups can assist in reaching website objectives such as enhancing user interaction or gaining new customers.
This widget is a website notification that can be customized to inform your website visitors about the next page they should visit. It is useful for displaying notices or alerts, promoting new campaigns or products, highlighting important content, sharing company events or news, or directing users to the purchase page.
There are several ways in which pop-ups can be advantageous for your business.
A pop-up to download an e-book.
Webinar registration information should be considered in a systematic, sequential manner.
Exit pop-ups have the ability to target either an offer or a free demo.
Subscribing to a blog involves registering to receive regular updates and content from the blog you are interested in.
6.Provide a subscription option
Are you considering the idea of creating a mailing list but unsure of its significance? The primary benefits lie in effective communication and fostering loyalty. By constructing a mailing list, you can maintain contact with both your existing customers and potential prospects. Enhance lead generation on your website by prominently featuring an email sign-up form and providing a concise call to action.
How to Improve Customer Experience Using Widgets?
When it comes to customer satisfaction, today’s customers place equal importance on the quality of customer service, along with the price and the quality of products. They willingly and extensively share their positive experiences to others.
SuperOffice states that a great customer experience is worth a higher price to 86% of buyers.
In a difficult economy where achieving growth is more challenging, numerous businesses are failing to seize this opportunity. It is crucial to perceive customer service as an investment rather than a cost.
It is essential to establish connections with customers. This includes actively listening to them, anticipating their requirements, and promptly and courteously addressing any concerns. By doing so, the chances of customers returning after experiencing good service increase significantly.
When inquired about the number of poor experiences they tolerate, 33% of customers will discontinue their loyalty towards a brand after encountering just one negative experience, whereas 92% would completely sever ties with a company after having two or three unfavorable interactions.
Ensure that your customers do not have to search for a superior alternative to your product or service. Utilize our helpful suggestions to allure new customers and enhance user engagement on your website. Easily enhance your business by acquiring knowledge on the importance of live chat for small businesses.
Customer Review Widget
To attract business, it is important to actively share and collect customer testimonials and reviews. This strategy offers two benefits. Firstly, these reviews and testimonials provide customers with sufficient information to make an informed decision before engaging with your business. Secondly, they enhance your business’ credibility, trustworthiness, and SEO ranking.
According to research, if a website or app provides product reviews, 67% of mobile shoppers are inclined to purchase an item. Additionally, 30% of individuals aged 18 to 44 who participated in the survey check reviews before making every purchase.
If you don’t have customers, your business will not be able to function. Some of the visitors to your website may never return. It is important to convert them into leads or retain them as part of your regular audience during their initial visit. Direct your efforts towards improving your user interaction on the site by consistently testing new opportunities and analyzing the data collected through the various tools and widgets you have implemented on your website.
